APNA CSC VLE IRCTC Registration Online

[ijt.jency]

Name of the Organization : APNA CSC
Type of Facility : VLE IRCTC Registration
Location : India

Website : http://apna.csc.gov.in/

To view all posts related to <apna.csc.gov.in>

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VLE IRCTC Registration :
Terms & Conditions :
** Registration as an agent is issued for booking of E- Tickets only
** Rs.1000/- will be taken as refundable security deposit for registration of service.
** All rights to enable VLEs for IRCTC service remains with CSC SPV.
** IRCTC service will be enabled for VLEs after proper verification, security deposit for unsuccessful VLEs will be duly returned
** Agents are required to give the correct address, Mobile No, Mail id & PAN No. in the registration form.
** Change of address should be intimated immediately along with the original certificate issued, in order to issue a fresh certificate.
** All rules & regulations are to be read properly & followed strictly. Ignorance of the same cannot be considered as a valid reason. The agents must be fully aware of the extant rules.
** Agents should verify the ids provided to them and also the authorization certificate issued. If by mistake, id of another agent is issued to them they should immediately inform CSC SPV.
** Agents should keep a sign board outside their agency in which IRCTC’s logo can be displayed. Sign Board should include : display of rules & regulations, IRCTC service charges, agent services charges, payment gateway charges etc.
** Certificate of Authorization issued by IRCTC should be prominently displayed at the agency.
** Agents should practice good business ethics.

Registration Form : http://164.100.40.23/irctc/vle_Irctc_regform.aspx

Booking/ Cancellation of Tickets :
** Tickets should be booked only when the customer approaches.
** The agent must ensure that the transaction (Booking or cancellation) is done with the complete knowledge and acceptance of the customer.
** It is mandatory for all agents to take the written requests and a copy of the ID proof from the customers for both booking & cancellation of the tickets. These requests are to be preserved for a period of six months.
** Mobile number of the customer or one of the passenger(s) while booking the ticket is mandatory. Mobile number of the passenger(s) must be indicated on ERS.
** The ERS issued by all the agents should be strictly in the format prescribed by IRCTC. ERS issued by the agent should contain name and full address contact details of the same agent and the name of the Principal agent.
** Agents must issue receipt on their own stationary for the amount collected from the customers.
** The receipt should contain details like Railway Fare, IRCTC’s service charges, agents service charges, payment gateway charge etc. (The service Tax as applicable on the agents service charges should be shown separately in the receipt).
** Service charges of Agent includes booking as well as cancellation transactions.

Filing TDR/Refund :
** It is mandatory for the agents to obtain a written request from the customers before TDR cases are filed with the Railways.
** Agent must refund the money as per cancellation rules to the customer immediately in all cases.
** Whenever the cancellation ticket amount / the TDR refund amount which is credited back in the agent’s account used for ticket booking could not be refunded to the customer due to various reasons, the money must be returned to IRCTC.
** Agent to send regular reminder to tdrprocess AT irctc.co.in for checking the TDR refund status. The same shall be provided online in web interface.
** Along with the refund, the refund details must be provided to the customer during cancellation.
** In case of refund of e- tickets which could not be cancelled on website, the agent must inform the customer about the process, take contact details & remit the refund to the customer as and when it is credited in the agent’s account.

Dont’s for the Agents :
** No advertisement in any form whether in print or press media is to be issued without prior permission from IRCTC in writing.
** Collection of extra charges in any form whether for cancellation of the ticket or checking the availability status from the customers forbidden.
** Booking of I- tickets or counter tickets is prohibited & punishable with minimum punishment of immediate deactivation of the user id.
** Sharing of access credentials to web services is strictly prohibited .Transfer of agent ID given to Agents by IRCTC or Master group is Prohibited and IRCTC will initiate action against the agent group if found guilty in such matters. Punitive action will be initiated as mentioned in the Annexure ‘A’.
** Agents should not book tickets using any other wrong ID except only through IRCTC provided agent ids. Agents if found to be using wrong id, then their ids will be deactivated immediately as well as legal action will be taken against them. Punitive action will be initiated as mentioned in the Annexure ‘A’.
** Transfer & re-sale of Tickets is punishable under Indian Railway Rules under Sec.142.
** Agents are prohibited to print Reservation Application Forms with IRCTC Logo on top.
** Popularizing the organizations name as authorized Railway Agents is strictly prohibited. The agents are “IRCTC authorized E- Ticketing agents”.
** IRCTC’s logo should not be used in Visiting Cards, Letterheads, and Pamphlets or in any other forms unless approved by IRCTC.
** Session management by the Principal should be taken care of.
** Use of back or refresh option while booking tickets and Login page should not be kept idle for a long time.
** Book of benami e- tickets is strictly prohibited (anybody doing so will be prosecuted).
** Blocking of accommodation by giving fictitious names in any train is strictly prohibited As per the Indian Railways Act-1989 blocking of accommodation is a criminal offence and is punishable (annexure ‘A’)
** Modification/Alteration/Tampering the Electronic Reservation Slip (ERS) is strictly prohibited. Any such act will be considered as a criminal activity and is punishable u/s 420 of the Indian Penal code, if brought to the notice of IRCTC.
** Software tampering is strictly prohibited. Any activity restricted by IRCTC like unauthorized branding, Tatkal Robot Facility, saving booking form either at server or at client machine or allowing Tatkal form to be opened before stipulated Tatkal time or during the banned time period (8.00 AM to 9.00AM) , use of technology for gaining unfair advantage in Ticket booking Technical problems (making changes without proper testing etc) etc.,. Punitive action will be initiated as mentioned in the Annexure ‘A’.
** Cancellation of the tickets without the knowledge and request of the customer is prohibited.
** Changing the profile by entering new details even if update profile link is available (Rare cases) in the left panel in IRCTC website after logging in is strictly forbidden. If updated, will be reverted as individual user loosing the functionality of agent booking.
** Do not lose the Digital Certificate as the agent will not be able to login without the certificate.

Note :
All fraudulent activities like Overcharging, booking tickets thru personal user id’s, creating multiple user id’s will be dealt strictly. The minimum punishment will be deactivation and also further legal action will be initiated against the agent (Punitive action will be initiated as mentioned in the Annexure ‘A’).

Other provisions :
** If complaints are received and proved against 5 different PSPs in 01 month then a show cause notice will be issued.
** If between 6-10 complaints are received and proved against different PSPs in 01 month then a PSP will be deactivated for 01 month.
** If between 11-15 complaints are received and proved against a PSP in 01 months then a PSP will be deactivated for 03 month. If two such incidences are reported, the PSP will be permanently deactivated.
** If more than 20 complaints are received and proved against a PSP in 01 month then the services of the PSP will be terminated for 06 months. If two such incidences are reported, the PSPs will be permanently deactivated.

However :
i) the number of instances for imposing penalty will be counted based on date of occurrence of incidence as against date of reporting.
ii)The complaints arising out of bookings made through RSPs IDs will only be counted for penal action against RSPs
iii) The complaints arising out of bookings made through Personal IDs will be taken up through RPF under Railway Act for touting activity. Such complaints for tickets booked on personal ID will not be counted for the purpose of suspending PSPs on the criteria of number of complaints
ii) Irregularities Committed by RSPs

For irregularities committed by RSP, necessary action will be taken against respective RSP also in addition to whatever action (like deactivation of RSP as decided by competent authority) taken against RSP. However, in case of criminal activity of RSP, necessary action will be taken by IRCTC through RPF against RSP.

Note :
1. In all the above cases, once the irregularity is established, a show cause notice is issued giving 5 days time to reply. 3 days time is awarded for payment of penalty else services will be suspended till such time the penalty amount is deposited
2. If penalty imposed is not received within the stipulated period the same will be debited from wallet account maintained by RSP.
3. The above are general guidelines and the actions prescribed above are minimum. The competent Authority can however, take appropriate higher action against the erring RSP, if deemed necessary including termination in the first or any instance in line with the provisions of the Agreement.
4. Any other complaint received against RSP in violation of IRCTC/RAILWAY rules and regulations – action will be initiated as per the decision of the competent authority case by case.

Contact :
Helpdesk Call Center support is available on 01132215528/01132315746/01132315641/01165150979/01165150118/01165150015 from 10 AM to 1 PM and 2 PM to 7 PM all days except Sundays and Holidays.

[Unregistered]

I want to start ticket booking business. How much fund do I require?

[Unregistered]

I WANT CSC AGENT LOGIN. SO PLEASE SAY HOW TO GET AGENT LOGIN REGISTRATION DETAILS?

[Unregistered]

I want to be a agent of apna csc but I don't have user id and password. How to register? Please let me know.

[Unregistered]

I want to start ticket booking business. How much fund do I require?

[Unregistered]

What is the mode of payment for reserving ticket? Through CSC Wallet or by other means?

[Unregistered]

I REGISTERED ON 02/04/2016. STILL I NEVER GET ANY CODE TO MY MOBILE & EMAIL. SO KINDLY SEND AGENT CODE. My registration number is 131040560686442267.

[Unregistered]

My CSC ID IS HR103000279. I REGISTERED IRCTC AND 1000 RS. DEBIT MY A/C AND NOT RECEIVED IRCTC ID AND PASSWORD.

[Unregistered]

I Registered on 18 July 2016 for IRCTC csc vle agent and my Registration No-131133007238168585, Vle id-AS010701902,Transaction No-00588375901807201613. How to get my username and password? Please sent information.

[Unregistered]

My CSC ID IS MP176100916. I REGISTERED IRCTC AND 1000 RS. NET BANKING IN MY A/C AND NOT RECEIVED IRCTC ID AND PASSWORD.

[Unregistered]

I registered IRCTC from csc on 19/11/2016. I never get agent code still in my mobile. Please send me agent code. My Omt id is UP168419286

[Unregistered]

I have registered for IRCTC through apna csc in November 2016 and Pay Rs. 1000 through my account. But I have not get the Agent code. Please send me my agent code. My OMT ID is UP188802437.

[Unregistered]

I HAVE APPLIED FOR NEW CSC ID AND PASSWORD ON APRIL/21/2017. MY APPLICATION REFERENCE NUMBER IS 1263345608338263. WHEN CAN I GET MY ID AND PASSWORD?

[Unregistered]

I want to book tickets online through IRCTC. Please guide me.

[Unregistered]

I WANT CSC AGENT LOGIN. SO PLEASE SAY HOW TO GET AGENT LOGIN REGISTRATION DETAILS?

[Unregistered]

How can I register for IRCTC? Please let me know.

[Unregistered]

I WANT CSC AGENT LOGIN. SO PLEASE SAY HOW I CAN GET AGENT LOGIN REGISTRATION DETAILS.

[Unregistered]

I have user ID and password. But activation code is time expired. How can I get new Activation code?

[Unregistered]

What is the procedure for new IRCTC agent?

[Unregistered]

Name: Onkar Marotrao Paraware
Address: Post Girgaon, Basmat Dust. Hingoli Mah-431512
DOB: 18 JUN 1992

Education :
** SSC 78.28%
** HSC 70%
** Graduation 70%

Other Course :
** ITI Computer Opparating And Programming Assistant 72%
** MSCIT 74%