Civil Supplies and Consumer Protection Department Chennai www.consumer.tn.gov.in : Consumer Complaint Registration and State Helpline

[ijt.jency]

Name of the Organization : Civil Supplies and Consumer Protection Department(consumer.tn.gov.in)
Type of Facility : Consumer Complaint Registration and State Helpline
Location : Chennai

Website : http://www.consumer.tn.gov.in/

N Ration Card Renewal 2015 : http://www.indianjobtalks.com/forum/...ad.php?t=75398

All posts tagged as <consumer.tn.gov.in >

State consumer Help line :
Problems faced by card holders :
** Non receipt of commodities in prescribed quantity, good quality, correct price and in exact weight through fair price shops
** Non opening and closing of Fair Price Shops in prescribed timings
** Problems in obtaining new family cards and obtaining endorsement in family cards for change of residence and other types changes as per requirement of cardholder
** Poor service in Offices of Assistant Commissioners / Taluk Supply Officers in regard to family cards and other services

Problems faced by Consumers:
** Exploitation of rights of consumers as envisaged in Consumer Protection Act, 1986
** Defects in product purchased or Deficiency in services availed by consumer
** Refusal by Seller / supplier to repair the product which is in warranty / guarantee
** Supply of expired / sub standard / adulterated food products or medicines by unethical traders
** Collection of excess price for the product or service than the price prescribed
** Any other unfair trader practices like multi level marketing,. etc.
** Problems faced by Agriculturists by sub standard seeds, fertilizers, or pesticides, etc.

Through Mobile :
In order to make complaint or avail advice or clarification for all kinds of problems of card holders or consumers Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has launched a telephone help line through following telephone number: 044-28592828

State consumer Help line :044-28592828

The Call centre Assistants are available between 9-30 AM to 6-00 PM on all working days of Government of Tamil Nadu. Recorded messages (IVRS) on Consumer rights and responsibilities, obtaining family cards and other related issues are available through the above telephone line at any time (24X7).

Through Online :
Besides complaints / requests can be made through on line registration facility available in web site.

How to register complaint online?
** Select the Complaint Type.
** Enter the Applicant Name.
** Enter the Address and City with Pin Code.
** Enter the Email Address and telephone Number.
** Type the Complaint Details.
** Click on Submit Button.

Click here to register complaint online

How to check the reply online?
** Enter Your Registration Number.
** Click on Submit Button.

Click here to check reply

Through Post:
Also written complaints / requests can be sent to
“State consumer Help Line,
Office of the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor,
Chepauk,
Chennai-600 005.

Through Email :
Email to consumer@tn.gov.in .

Citizen are requested to avail the services and to save themselves from exploitation of any kind.

About us:
Civil Supplies and Consumer Protection department has the following organisation structure at the State level. The state office is at Ezhilagam, Chepauk in Chennai. There are 31 district offices, with 2 offices in Chennai headed by Deputy Commissioners.

Contact us:
The Commissioner
Civil Supplies and Consumer Protection Department,
“Ezhilagam”, IV Floor, Chepauk,
Chennai-600 005

Threads Related to Tamilnadu Government Services:
TamilNadu Online Petition Filling CM Special Cell
Application for Water/Sewer Connection
Procedure to apply for a new ration card
Application for Community Certificate
Apply Encumbrance Certificate Online
TamilNadu Land Records E-Services
CM Cell Online Reply System
Pay Water Bill Online

[Guest]

I am P.NAGARAJAN working in corporation bank and transferred from chennai to Pallipalyam office. Now along with my family in Erode. I have got transfer certificate of my ration card. no 07/G/0155456 and i have submitted at Erode Taluk Office. They have informed that my certificate no. 1414/12 issued on 06112012 at Asst commr Saidapet has not entered in the on line system hence they have not admitted in the book. kindly let me know how to get register my ration card at Erode. Please help me in this regard.

@Nagarajan:
In order to make complaint or avail advice or clarification for all kinds of problems of card holders or consumers Government of Tamil Nadu, Civil Supplies and Consumer Protection Department has launched a telephone help line through following telephone number: 044-28592828

The Call centre Assistants are available between 9-30 AM to 6-00 PM on all working days of Government of Tamil Nadu. Recorded messages (IVRS) on Consumer rights and responsibilities, obtaining family cards and other related issues are available through the above telephone line at any time (24X7).

Besides complaints / requests can bemade through on line registration facility available in web site www.consumer.tn.gov.in through e-mail to consumer@tn.gov.in. Also written complaints / requests can be sent to “State consumer Help Line, Office of the Commissioner of Civil Supplies and Consumer Protection, Ezhilagam IV Floor, Chepauk, Chennai-600 005.

Citizen are requested to avail the services and to save themselves from exploitation of any kind.

[Guest]

From A.R.Santhanakrishnan
E-mail ID:santhanam_res@hotmail com

In Anna Nagar SHOP No.FA019, Ward No.66 situated near civil supplies Go down when power supply goes off we are not entitled to draw ration. There was an order even if power supply goes off manual bill has to prepare and issue ration items.

If this information is correct why they are not following. They refuse to put bill and issue items. Please clarify and issue necessary instructions to the shop assistant to follow in future.

Reply awaits.
Santhanakrishnan

@Santhanakrishnan:
You can submit your complaint in the above given link.

For further information, you may contact the helpline.
Telephone number: 044-28592828

[Guest]

I have applied family card on 14th september 2011 with the application number:726. But still not it received. Can you tell when i received the new family card?

You can register your complaint through online by above given link
or
You can sen your written complaints / requests to
“State consumer Help Line,
Office of the Commissioner of Civil
Supplies and Consumer Protection,
Ezhilagam IV Floor, Chepauk,
Chennai-600 005.

[Guest]

How to apply for New Ration Card?

Eligibility and procedure to apply for a new ration card
http://www.consumer.tn.gov.in/eligibility_ration.htm

[Unregistered]

I am a N card holder. I want to renew for 2013. When I have gone to renewal site, it states as below.

HTTP Status 404 - Invalid path was requested.

Is it necessary to renew N cards.

K.jayachandran
Chennai.33

@Jayachandran:
Link has been disabled. Kindly contact the helpdesk at 044-28592828 for further details