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[QUOTE=Guest-IJT;95981]Shalini Puniya [b][u]Email [/u][/b]: punia.shalini AT gmail.com [b][u]PROFESSIONAL EXPERIENCE [/u][/b]: Currently associated with Titan Industries Ltd. As a Customer relations officer since July 8, 2010. Job Profile - Day to day dealing with customers. Suggesting them right product as per various factors like (Age, looks, status, profession etc.) - Handling of entire stock of the store [b][u](E.g. [/u][/b]: proper management of front stock and back stock, with daily counting of watches & maintaining same in registers.) - Maintaining regular lean retailing in store with audits & other similar activities. - Visual merchandising ( with proper stacking of watches, display of new watches as per their cluster) - Coordination with Store Managers - Coordination with other staffs for day-to-day functioning in front operations. - Store target-setting of business in Rupees (quarterly bases). - Achieving individual targets of sales. - Collection of data base for further fashion forecasting in upcoming watches. [b][u]SUMMER INTERNSHIPS [/u][/b]: Bachelor of business administration, MDU, Rohtak, ( 2005-2008) Summer training Project in 4th Sem on employee’s satisfaction & HR practices (from Mehra Bandhu Creation, Pvt. Ltd. Gurgaon) & have implemented the same in their business. Post graduate diploma in Retail management, FDDI, Noida, 2008-2010 Summer training project after 2nd Sem on New Apperal Store (From Globus Retail Store) [b][u]EDUCATION [/u][/b]: [b][u]YEAR DEGREE INSTITUTE CGPA/MARKS [/u][/b]: 2008-2010 Post Graduate Diploma In Retail Management Footwear Design & Development Institute, Noida 67% 2005-2008 Bachelor of Business Administraion MDU, Rohtak 73% 2005 BSE, Haryana ( Class 12th) Satish Public School, Rewari 64% 2001 BSE, Haryana ( Class 10th) Jain girls Sr. Sec School, Rewari 66% [b][u]ACADEMIC ACHIEVEMENTS [/u][/b]: - Awarded for meritorious performance in the Second Year of the BBA (2008-2010) - Awarded merit based scholarship in 4th semester BBA ( 2008-2010) ACADEMIC PROJECTS UNDERTAKEN AT FDDI, Noida Visual Merchandising (live project surveyed at various malls) - Window Display and Portfolio of Visual Merchandising (types of windows & mannequins, color wheel, Different types of Textures etc.) - Live window display of Oriflame Cosmetic Products in Second Semester of PGDRM. Fabric & Garments (Material collected from various manufacturing textile units & local Lajpat Nagar Market, New Delhi.) - Project on Trims and components in various Forms of Fabrics.( Types of Buttons, laces, embroidery etc) Store Designing (Surveyed & data collected from GIP mall Noida, Ansal plaza, Delhi, CSM, Noida & various other markets) Project Starting from Site selection to entire store construction budget of selected Ice Cream Parlour named Igloo (Semester 3rd) Company Law (Semester 3rd) Delhi shops & Establishment Acts & Rules, 1954 Retail Research (Semester 4th) - Dissertation report on loyalty among youths towards private labels. - Difference between manufacturer & in house brands. [b][u]KEY POSITIONS OF RESPONSIBILITY [/u][/b]: - Member, Placement Committee, FDDI, Noida (2008-2010) Responsibilities include liaising and building relationships with recruiters for campus related activities and placements, also calling up students on time. - Lean coordinator, “World of Titan”. & first among all Titan stores in India to Implement Lean Retailing. [b][u]Competencies & Skills [/u][/b]: - Have never say die attitude. - Never afraid while taking any big challenges. - I don’t get cheated by others easily. - Have sorry feelings & we feelings. - Quick decision making power. - I am extrovert & straight forward. [b][u]EXTRA-CURRICULAR ACTIVITIES [/u][/b]: - 2nd prize in western group song in Zonal youth Festival ( BBA) - Won the First prize in mimicry in first year of BBA at talent hunt. - Member of college and institute extra curricular management team. [b][u]OTHER INTERESTS [/u][/b]: - Reading Fiction Novels, listening to fast music, singing & modeling. [b][u]Declaration [/u][/b]: I confirm that the information provided by me is true to the best of my knowledge and belief. Shalini Puniya[/QUOTE]