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[QUOTE=Guest-IJT;94573][b][u]RESUME [/u][/b]: Ashvini Lahu Yadav [b][u]Email id [/u][/b]: ashviniyadav AT rediffmail.com [b][u]Objective [/u][/b]: To be the epitome of success and create an environment of team work and in-time deliverance. Utilize my potential to the optimum and make a qualitative difference to the organization. [b][u]Personal Strength [/u][/b]: - Ability to work under pressure under minimum supervision. - Strong and resilient character with a drive for success. - Ability to grasp work process quickly and identify areas that require improvement. - A strong sense of responsibility and always eager to learn. [b][u]Currently working [/u][/b]: [b][u]Organization [/u][/b]: WNS Global Services Pvt Ltd., Vikhroli, Mumbai 400 079 [b][u]Joined As a [/u][/b]: CSA Customer Service Associates in March 2007 TO Jul 2010 [b][u]Current Position [/u][/b]: Quality Checker [b][u]Period [/u][/b]: From Aug10 onwards-till date. - Processing Data for Direct Sales ( UK,US, CARRIBEAN, VIRGIN HOLIDAYS Reservation ) - Handling floor queries and query sending to Clients. - Tallying the accounting report. - Preparing ‘Minutes of the meeting’ and handling the team in absence of the Leader. - As a Quality Checker, handling and updating allocations. - Investigating & Checking Quality of CSA’s Audited Batches.. - Dealing with Clients on a Customer comeback files. - Giving feedback to CSA’s on their Quality. [b][u]Past Work Experience [/u][/b]: [b][u]Organization [/u][/b]: GO AIR, GODREJ UPSTREAM THANE. [b][u]Position [/u][/b]: Domestic Counter Staff [b][u]Educational Qualification [/u][/b]: [b][u]Degree / Diploma College / University [/u][/b]: T.Y.B.A. Ramnaryana Ruia Collage, Mumbai. H.S.C. Dayanand Vedic Vidyalaya, Mulund, Mumbai. S.S.C. P. K Road, Higschool, Mulund, Mumbai. [b][u]Diploma Courses [/u][/b]: [b][u]Institute [/u][/b]: India International Trade Centre (IITC) [b][u]Course [/u][/b]: Diploma in Travel & Tourism (6 Months) [b][u]Degree [/u][/b]: International Air Transport Association (IATA) [b][u]I.T. Proficiency [/u][/b]: - Advance Diploma in M.S. Office - Completed ‘DOAG course’ which includes DTP (CorelDraw, PageMaker and Photoshop) of 6 months. [b][u]DECLARATION [/u][/b]: I hereby declare that the information furnished above is true to the best of my knowledge and belief. (Ashvini L. Yadav.)[/QUOTE]
