RESUME :
Ashvini Lahu Yadav
Email id : ashviniyadav AT rediffmail.com

Objective :
To be the epitome of success and create an environment of team work and in-time deliverance. Utilize my potential to the optimum and make a qualitative difference to the organization.

Personal Strength :
- Ability to work under pressure under minimum supervision.
- Strong and resilient character with a drive for success.
- Ability to grasp work process quickly and identify areas that require improvement.
- A strong sense of responsibility and always eager to learn.

Currently working :
Organization : WNS Global Services Pvt Ltd., Vikhroli, Mumbai 400 079
Joined As a : CSA Customer Service Associates in March 2007 TO Jul 2010
Current Position : Quality Checker
Period : From Aug10 onwards-till date.
- Processing Data for Direct Sales ( UK,US, CARRIBEAN, VIRGIN HOLIDAYS Reservation )
- Handling floor queries and query sending to Clients.
- Tallying the accounting report.
- Preparing ‘Minutes of the meeting’ and handling the team in absence of the Leader.
- As a Quality Checker, handling and updating allocations.
- Investigating & Checking Quality of CSA’s Audited Batches..
- Dealing with Clients on a Customer comeback files.
- Giving feedback to CSA’s on their Quality.

Past Work Experience :
Organization : GO AIR, GODREJ UPSTREAM THANE.
Position : Domestic Counter Staff

Educational Qualification :
Degree / Diploma College / University :
T.Y.B.A. Ramnaryana Ruia Collage, Mumbai.
H.S.C. Dayanand Vedic Vidyalaya, Mulund, Mumbai.
S.S.C. P. K Road, Higschool, Mulund, Mumbai.

Diploma Courses :
Institute : India International Trade Centre (IITC)
Course : Diploma in Travel & Tourism (6 Months)
Degree : International Air Transport Association (IATA)

I.T. Proficiency :
- Advance Diploma in M.S. Office
- Completed ‘DOAG course’ which includes DTP (CorelDraw, PageMaker and Photoshop) of 6 months.

DECLARATION :
I hereby declare that the information furnished above is true to the best of my knowledge and belief.

(Ashvini L. Yadav.)