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[QUOTE=Guest-IJT;74607]Manager JAI PRAKASH PANCHOLI [b][u]E-mail [/u][/b]: jaiprakash.pancholi AT rediffmail.com [b][u]objective [/u][/b]: Seeking Assignments Collections Management Preferably in Banking & Finance. [b][u]PROFESSIONAL OVERVIEW [/u][/b]: A competent professional with over 8 years of experience in Collections, Client Relationship Management, Business Development, Channel Management, Team Management in diverse sectors. Currently serving ICICI BANK LTD, Jaipur in I- Process Services India Pvt. Ltd. . Possess abilities to support & sustain a positive work environment that fosters team performance with strong communication & relationship management skills. [b][u]AREAS OF EXPERTISE [/u][/b]: [b][u]Collection Management [/u][/b]: - Handling the entire operations of the collection agencies, thereby achieving profitability and business growth. - Reviewing delinquent accounts & portfolio to control recovery operations for delinquent customers. - Handling high value fraud cases / defaulters / insolvent clients & recommend appropriate legal actions. - Managing the process of settlement ensuring approval for all settlement accounts, maintaining settlement tracker. - Enhancing normalization & recovery rates to ensure continued profitability of business & improved processes to ensure efficiency in customer contact & recovery techniques. - Handling the 6-7 outsourced collection Agencies dealing in collection - Reviewing of the delinquency Figures and studying the trends across and analyzing the probable reason and suggesting the rectifying action/ remedial measure - Controlling the NCL (Net Credit Loss). - Managing the Disposal of the repossessed assets of the bank and managing the disposal through Bi- Monthly Online Auction. - Coordination with Sales Credits, Operations for the Smooth Handling of Departmental Functions [b][u]Processes and Compliance Management [/u][/b]: - Handling the various Audits faced by the dep’t. Like- SOX (Sarbanes Oxley Act) Audit, Process Audit, Internal Audits, External Audits. - Handling the Recruitment of the agencies and the Fos( Field Executive) - Monthly training of the executives - Managing the vendor payments so ensure proper functioning in the system [b][u]Client Servicing [/u][/b]: - Resolving critical issues pertaining settlement and timely reporting of Trades thereby ensuring maximum customer satisfaction levels. - Maintaining excellent relations with key clients / business groups to generate referrals as well as build avenues for additional business. [b][u]Team Management [/u][/b]: - Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets. - Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members. - Responsible for Reviews and Training of FOS [b][u]ORGANIZATIONAL EXPERIENCE [/u][/b]: Aug’07 to till date 1 ICICI BANK LTD (I Process Services India Pvt. Ltd.) [b][u]Notable Highlights [/u][/b]: - Individually handled Jodhpur Branch for One Year in Product TW. - Toped Ranking in audit in Jodhpur Branch on National Level. - Highest Resolution in collection in the Month of December-07. - Highest Resolution in collection in the Month of February-08. - Highest Repossession in TW in the Month of May-08. Sept-02 to July-07 2 CITI FINANCIAL CONSUMER FINANCE INDIA LTD Worked as a Team Leader (10 Executive) in Vridhi Associates, Jaipur. - Handling the collection of All Products (Auto, TW, Pl, STPL), and achieving profitability and business growth. - Reviewing delinquent accounts & portfolio to control recovery operations for delinquent customers. - Handling high value fraud cases / defaulters / insolvent clients & recommend appropriate legal actions. - Managing the process of settlement ensuring approval for all settlement accounts, maintaining settlement tracker. - Enhancing normalization & recovery rates to ensure continued profitability of business & improved processes to ensure efficiency in customer contact & recovery techniques. - Resolving critical issues pertaining settlement and timely reporting of Trades thereby ensuring maximum customer satisfaction levels. - Maintaining excellent relations with key clients / business groups to generate referrals as well as build avenues for additional business. - Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets. - Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members. [b][u]Other Experience [/u][/b]: - Worked as Rajasthan Coordinator for NRFC a NGO in scheme SGRY Central govt. Project. - Worked as Insurance Advisor In National Insurance Company. [b][u]ACADEMIA [/u][/b]: - MBA (Symbiosis, distance learning), Persuing - BA ( Rajasthan University) - Senior Secondary (Rajasthan Board, Ajmer) [b][u]PERSONAL VITAE [/u][/b]: [b][u]Date of Birth [/u][/b]: 15th October, 1975[/QUOTE]
