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Title:

[QUOTE=Guest-IJT;73292]Customer Support Executive

Krithika Babu

[b][u]OBJECTIVE  [/u][/b]:
To pursue a highly challenging and creative career where I can apply my existing knowledge and creativity, also to be the best in job assigned and work effectively towards the goals of the organization and there by acquire new skills and contribute effectively to the organization.

[b][u]EDUCATIONAL QUALIFICATON  [/u][/b]:
Physiotherapy - Bharani Swathy College of Physiotherapy, Tambaram, Chennai in the year 2009

[b][u]Professional Experience  [/u][/b]:
[b][u]Work Profile  [/u][/b]:
[b][u]Period  [/u][/b]: From June 2009 – Till Date
[b][u]Organization  [/u][/b]: Hewlett-Packard services Pvt. Ltd
[b][u]Designations  [/u][/b]: Process Associate
[b][u]Project  [/u][/b]: Supply Chain Management – ITIO (Business Controls Team)
[b][u]Nature of Work  [/u][/b]:
- Receiving the Invitation from World Wide HP Employees through HP Asset Manager Tool
- Validating the Requests with reference to HP Mandatory Check Points
- Ensuring that the Requests are correct and is in consistent with the Check points assigned and updating the same in Approving them
- If there is no required details, then the requesters are contacted for the same and if necessary VP’s will be contacted and the approval will be done accordingly.
- Ensuring that they are processed well within the TAT of 2hrs
- Same TAT will be maintained for the mails related to queries because of the criticality of the process.

[b][u]Kaizen Implemented  [/u][/b]:
- Did Automation for Broken beyond Repair Requests thereby sent around 300 mails in ten minutes.
- Formulated Generic Mail Box.
- Articulated the entire Customer related MoM and Team Related MoM in the respective Business Share Point and Team’s Share Point.

[b][u]Reporting Details  [/u][/b]:
- Handling the role of Back up for a 10 member team with ease till date.
- Handling all the Team’s Internal Reports right from the IE Tool and Monthly Volume Report to the Internal Dash Board.
- Was a Successful Trainer in the Cross Training plan scheduled for other teams.
- Training fresh people coming into the team and maintaining the training documents.
- Weekly KPI reporting to Customer regarding Green, Yellow & red as per SOW for a month.
- Sending reports on fall out BBR’s and Encryption Report to Customer on Daily and Weekly Basis
- Daily SMIS (Score card information management system)
- Maintaining the attendance tracker for the team and tracking the comp offs.

[b][u]Work Achievements  [/u][/b]:
- Completed the successful Transition of the NOTN Bulk Process single handedly and handling the same till date.
- Our team achieved the High Level Performance Award named as “ Center Director Excellence Award of the Quarter “

[b][u]Tools used  [/u][/b]:
- Share Point - Procurement
- HPAM ( HP Asset Manager )
- HPSC ( HP Service center )
- Ariba Smart Buy

[b][u]Other web tools  [/u][/b]:
- Sandy > Procurement Share Point > Dilbert tool > IMAC Share point
- COE Ware House

[b][u]PERSONAL STRENGTHS  [/u][/b]:
Good observation skill, Hard work, Commitment, Confident, Positive attitude, good communication, Feasible.

[b][u]Soft Skills  [/u][/b]:
- Good team player
- Fast learner
- Ability to adopt change easily
- Capable of analyzing problems from all approaches and provide effective solution.
- Aspiration to learn new things.

[b][u]PROJECT DETAILS  [/u][/b]:
Did a project on “Burner’s syndrome - the commonest nerve injury in contact sports” and scored 76%.

[b][u]AREAS OF INTERESTS  [/u][/b]:
Gardening, Reading books, making friends, Internet Surfing, writing blogs and articles

[b][u]PERSONAL DETAILS  [/u][/b]:
[b][u]Date of Birth  [/u][/b]: 25-09-1985
[b][u]Age  [/u][/b]: 24 yrs
[b][u]Sex  [/u][/b]: 
[b][u]Marital Status  [/u][/b]: Single
[b][u]Languages Known  [/u][/b]: Telugu, English, Hindi and Tamil

[b][u]DECLARATION [/u][/b]:
I hereby declare that all the information given above is true to the best of my knowledge and belief.

[b][u]Date [/u][/b]: Yours Sincerely,
[b][u]Place [/u][/b]: Chennai[/QUOTE]

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