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[QUOTE=Guest-IJT;72270]TANMAY BHATNAGAR tanmaybhatnagar AT indiatimes.com [b][u]STRENGTHS [/u][/b]: - Excellent communication skills, both written and verbal - Confident and enthusiastic - Passionate about learning - Good analytical skills combined with planning and Greater results organizing [b][u]- Multi-lingual [/u][/b]: English, Hindi - Well versed in Hospitality Management - High Preference for Customer service and Care [b][u]ACADEMIC [/u][/b]: - Completed graduation from H.N.B Garhwal university,2008 - Completed All India Senior School Certification Examination, 2002 - Completed All India Secondary School Examination, 2000 [b][u]PROFESSIONAL [/u][/b]: [b][u]Organization [/u][/b]:Urban village a pure dining restaurant,BHOPAL [b][u]Designation/Dept [/u][/b]:Guest Service Agent [b][u]Job Description [/u][/b]: - Ensures incoming guests are given the highest possible personal service . - Maintains effective communication with all related departments to ensure smooth service delivery . - Receives guest in a professional and friendly manner, satisfying guest expectations from arrival till departure . - Deals swiftly, efficiently and sensitively to guest complaints and follows through . - Maintains awareness of guest profile. - Using computerized Front Office systems,process accounts for check-in and check- out . - Receives payments by cash,cheque,creditcard or account adhering to the company credit policy . - Accurately administers Front Desk Clerical systems and procedures. - Provides balances accounts of the day’s business . - Maintains an awareness of competitor’s rates and occupancy levels . - Maintains an awareness of rates levels to be sold on a daily basis . - To assist the Duty Manager in any task outlined/detailed by him/her . [b][u]Organization [/u][/b]:Sheesha A complete family restaurant,bhopal [b][u]Designation/Dept [/u][/b]:Team Leader / Food and Beverage Service [b][u]Job Description [/u][/b]: - As an Team Leader - Providing high standard of service to guest & attending their needs both in restaurant and bar. - Handling cash and account payments - Responsible for getting the leaves sanctioned from the manager for the team members. - Also play an important role in analyzing the strength of the employees as on every particular day and taking a decision of roistering the employees of my line of business to meet the work pressure and show successful results - Directly reporting to the manager of the department and providing work related information to the team on behalf of the manager - Performing a responsible job of making the employees in my department to meet the satisfactory results expected from the line of business by the organization. - Giving basic Micros to ensure that all guests are served to the company standard in the Restaurant, Lounge areas. - training to new staff & Handling conference & meetings - In conjunction with head of department carry out appraisals/job chats - Ensure that all daily targets are communicated to the teams - Maximize revenue capture - Deliver high and consistent level of customer service Organisation Sanskriti Health Spa ( a vedic retreat) Ramjhula Rishikesh. Highlights Currently working as a Hotel Operational services Since 1st may 2010 - Working in a dynamic 24/7 environment with rotating shifts and rotating Offs - Successful in making an environment to up sell and mainain customer satisfaction - Assisting and Cooperating with my colleagues to ensure the standards are up to the mark [b][u]Hobbies [/u][/b]: Reading, browsing the net, Playing Guitar,and photography.[/QUOTE]
