TANMAY BHATNAGAR
tanmaybhatnagar AT indiatimes.com

STRENGTHS :
- Excellent communication skills, both written and verbal
- Confident and enthusiastic - Passionate about learning
- Good analytical skills combined with planning and Greater results organizing
- Multi-lingual : English, Hindi
- Well versed in Hospitality Management
- High Preference for Customer service and Care

ACADEMIC :
- Completed graduation from H.N.B Garhwal university,2008
- Completed All India Senior School Certification Examination, 2002
- Completed All India Secondary School Examination, 2000

PROFESSIONAL :
Organization :Urban village a pure dining restaurant,BHOPAL
Designation/Dept :Guest Service Agent
Job Description :
- Ensures incoming guests are given the highest possible personal service .
- Maintains effective communication with all related departments to ensure smooth service delivery .
- Receives guest in a professional and friendly manner, satisfying guest expectations from arrival till departure .
- Deals swiftly, efficiently and sensitively to guest complaints and follows through .
- Maintains awareness of guest profile.
- Using computerized Front Office systems,process accounts for check-in and check- out .
- Receives payments by cash,cheque,creditcard or account adhering to the company credit policy .
- Accurately administers Front Desk Clerical systems and procedures.
- Provides balances accounts of the day’s business .
- Maintains an awareness of competitor’s rates and occupancy levels .
- Maintains an awareness of rates levels to be sold on a daily basis .
- To assist the Duty Manager in any task outlined/detailed by him/her .

Organization :Sheesha A complete family restaurant,bhopal
Designation/Dept :Team Leader / Food and Beverage Service
Job Description :
- As an Team Leader
- Providing high standard of service to guest & attending their needs both in restaurant and bar.
- Handling cash and account payments
- Responsible for getting the leaves sanctioned from the manager for the team members.
- Also play an important role in analyzing the strength of the employees as on every particular day and taking a decision of roistering the employees of my line of business to meet the work pressure and show successful results
- Directly reporting to the manager of the department and providing work related information to the team on behalf of the manager
- Performing a responsible job of making the employees in my department to meet the satisfactory results expected from the line of business by the organization.
- Giving basic Micros to ensure that all guests are served to the company standard in the Restaurant, Lounge areas.
- training to new staff & Handling conference & meetings
- In conjunction with head of department carry out appraisals/job chats
- Ensure that all daily targets are communicated to the teams
- Maximize revenue capture
- Deliver high and consistent level of customer service
Organisation Sanskriti Health Spa ( a vedic retreat) Ramjhula Rishikesh.
Highlights Currently working as a Hotel Operational services
Since 1st may 2010
- Working in a dynamic 24/7 environment with rotating shifts and rotating Offs
- Successful in making an environment to up sell and mainain customer satisfaction
- Assisting and Cooperating with my colleagues to ensure the standards are up to the mark

Hobbies : Reading, browsing the net, Playing Guitar,and photography.