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[QUOTE=muthukalee;71551]pitneybowes.co.in[B]

Business Support Manager[/B]

The Business Support Manager shall support the National Call Centre Operations.

[B]Job Description [/B]:
    Extend CRM support & problem resolution
    Improve quality & manage customer database in CRM
    Handle aggravated customers over telephone (Customer Care Centre)
    Develop & implement Customer Compliant & Query Management Process
    Develop & support implementation of Customer Satisfaction Initiatives & Surveys
    Service Revenue and Margin Planning & Monthly Forecast
    Provide timely information to field for necessary corrective actions
    Create Management Info System - Reporting Packs for Region/HQ/Asia Pacific
    Compile & analyse Service Deliverables / Revenue / Margins
    Develop Service Pricing Policies
    Develop & document service management processes to have uniformity across all regions

[B]Experience Required [/B]:    6 to 12 years of relevant experience in similar industry

[B]Education Qualifications [/B]:    Bachelors Degree in Science / Diploma in Electrical engineering, Electronics, 
B Tech. Masters degree and related similar industry experience is preferred.
 
[EMAIL="india.marketing@pb.com"][IMG]http://www.pitneybowes.co.in/PB.Upload/PB-INDIA-EN-US/CMS/apply-btn.jpg[/IMG][/EMAIL]

[B]About us [/B]:
 Pitney Bowes is the world’s leading provider of integrated mail and document management systems, services and solutions. With an annual turnover of US$5.6 billion, we help organizations of all sizes efficiently and effectively manage their mission-critical mail and document flow in physical, digital and hybrid formats.
 
 [B]Contact us [/B]:
 Pitney Bowes India Pvt. Ltd 
 45, 2nd Floor, 
 Okhla Industrial Estate
 Phase III
New Delhi-110 020
[URL]http://www.pitneybowes.co.in[/URL][/QUOTE]

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