www.pitneybowes.co.in Pitney Bowes India Pvt Ltd Delhi : Business Support Manager

[muthukalee]

pitneybowes.co.in

Business Support Manager

The Business Support Manager shall support the National Call Centre Operations.

Job Description :
Extend CRM support & problem resolution
Improve quality & manage customer database in CRM
Handle aggravated customers over telephone (Customer Care Centre)
Develop & implement Customer Compliant & Query Management Process
Develop & support implementation of Customer Satisfaction Initiatives & Surveys
Service Revenue and Margin Planning & Monthly Forecast
Provide timely information to field for necessary corrective actions
Create Management Info System - Reporting Packs for Region/HQ/Asia Pacific
Compile & analyse Service Deliverables / Revenue / Margins
Develop Service Pricing Policies
Develop & document service management processes to have uniformity across all regions

Experience Required : 6 to 12 years of relevant experience in similar industry

Education Qualifications : Bachelors Degree in Science / Diploma in Electrical engineering, Electronics,
B Tech. Masters degree and related similar industry experience is preferred.



About us :
Pitney Bowes is the world’s leading provider of integrated mail and document management systems, services and solutions. With an annual turnover of US$5.6 billion, we help organizations of all sizes efficiently and effectively manage their mission-critical mail and document flow in physical, digital and hybrid formats.

Contact us :
Pitney Bowes India Pvt. Ltd
45, 2nd Floor,
Okhla Industrial Estate
Phase III
New Delhi-110 020
http://www.pitneybowes.co.in