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[QUOTE=pradip.krish;50985]Pradip Krishnamoorthy [b][u]E-Mail [/u][/b]: pradip.krishnamoorthy AT gmail.com [b][u]Objective [/u][/b]: A management position with a growth-oriented organization where my knowledge and skills will have an immediate impact on corporate profits, continuous improvement and productivity. [b][u]PROFESSIONAL SUMMARY [/u][/b]: Management professional with over 6 years of experience in CRM and Database management for marketing, marketing research, business development, process improvements at start-up as well as established companies. Exposure to key international markets focusing on strategic services spanning business consulting and business process outsourcing backed by distributed team management experience. [b][u]MANAGERIAL EXPERIENCE [/u][/b]: [b][u]Projects/Market/Business Research & Analysis [/u][/b]: ** Business process mapping and process blue print. ** Process Management and business continuity plan. ** GAP analysis. ** Analyse, capture and document requirements. ** Performance tracking and reporting. ** Interact with technical team. ** Business Proposals. ** Focus group and market research. ** Marketing process analytics. ** Cost of acquisition analysis. [b][u]Sales and Business Development [/u][/b]: ** Market entry strategy and experience with start-ups. ** New product launch. ** Competitor analysis & competency mapping. ** Pre Sales Initiatives. ** Writing publicity blog posts. ** Sales and marketing process optimization. ** Multi-mode campaign and market launch management. [b][u]Delivery/Client Management [/u][/b]: ** Key Account Management. ** Kapa Techniques to consistently address and manage client requirements. ** Weekly/Quarter business review with the clients. ** Developing standard operating procedures as per internal operations and client specified requirements. ** Resource planning & budget ** Process improvements ** Customer satisfaction evaluation and high-quality customer experience [b][u]Quality Management [/u][/b]: ** Lead periodic performance review meetings. ** Assimilate and execute need to train requirements. ** Derive processes to manage the quality and effectiveness of technical resolutions provided to customers. ** Ensure process adherence through constant backlog review. ** MIS & Documentation of process manuals, service implementation plan & best practice guide. [b][u]Escalation Management [/u][/b]: ** Spear head and address customer escalations through research & KAPA techniques. ** New processes Formulation to optimize delivery patterns and proactively address customer concerns. ** CSAT scores Follow–up & Action Plan [b][u]Operations & People Management [/u][/b]: ** Profit / Revenue Generation. ** Hiring, training & KRA setting. ** Team briefings and client relations. ** Rewards, recognition and performance management. ** Managing the day-to-day operations. TECHNICAL SKILLS ** Customer Relationship Management (CRM) applications. ** Cargo Management System (CMS). ** MIS Tools. ** Database audits and segmentation. ** SQL querying, data mining and presentation. ** Saleslogix. ** SalesForce. [b][u]INTERNATIONAL MARKET EXPOSURE [/u][/b]: ** Middle East – Bahrain and UAE ** North America – New York, Buffalo, California, Texas, Massachusetts, Ohio [b][u]PROFESSIONAL EXPERIENCE [/u][/b]: Since Apr '09 till Present [b][u]Location [/u][/b]: Chennai, India & NY, USA OFFICEFRAMEWORK INC – NEW YORK USA. [b][u]Manager [/u][/b]: Client Accounts [b][u]Lead, Design and Deliver Solutions for clients in logistics business [/u][/b]: ** Database Applications – Cargo Management System (CMS), NetCourier ** Management Tools – Performance Dashboards and Reports, Magaya, OrangeHRM ** Analysis Tools – Pivot tables and spreadsheets for data analysis [b][u]MAJOR ACHIEVEMENTS [/u][/b]: - Achieved “zero” error rating by customer in 3 months of spearheading the team. - Designed and improved delivery strategy around “KAPA” techniques and standard operating procedures. - Implemented a home-grown Cargo Management System, an initiative that reduced turnaround by 30%. - Implemented “responsibility accounting” for performance improvement. - Executed performance metrics of deliverables and redesigned an effective customer support system. Since Aug '08 – Jan '09 [b][u]Location [/u][/b]: Chennai, India NU STREET TECHNOLOGIES – CALIFORNIA, USA. [b][u]Manager [/u][/b]:Marketing [b][u]Led research, marketing, design and implemented industry specific ERP products [/u][/b]: ** Database Applications – SQL on MS Access, CRM ** Management Tools – Performance Dashboards and Reports ** Analysis Tools – Pivot tables and Spreadsheets for data analysis, Web Analytics ** Others – HTML, Flash, Web 2.0 [b][u]MAJOR ACHIEVEMENTS [/u][/b]: - Designed and implemented “Go to Market” Strategy in a start up scenario. - Implemented database management systems within a strict timeline using database schema techniques. - Instrumental in increasing hit rates for inside sales through organic and inorganic lead generation systems. - Reduced cost of lead generation using performance metrics and data analysis. - Implemented data strategy and data segmentation to manage sales and marketing life cycles. Since Feb '06 – July '08 [b][u]Location [/u][/b]:Chennai, India & Manama, Bahrain RANDSTAD – LONDON UK. [b][u]Manager [/u][/b]:New Business [b][u]Led and deployed business-centric management information systems for business performance [/u][/b]: ** Database Applications – SQL on MS Access, SalesForce, CRM ** Management – Performance Dashboards and Reports ** Analysis – Web Analytics, Pivot tables, spreadsheets and BI applications for data analysis [b][u]MAJOR ACHIEVEMENTS [/u][/b]: - Globally directed a team of analysts to track performance using MsAccess on an in-house CRM system. - Awarded best performer for four consistent quarters. - Internally relocated to Bahrain to implement MIS and new business management systems for Fortune 500 clients - Conceived and deployed a new service line for "Market Nurturance using Psychometric Profiling". - Bagged first place in the Southern region of “National Young Manager” Contest organized by All India [b][u]Management Association [/u][/b]: (AIMA). Since Aug '03 – Jan '06 [b][u]Location [/u][/b]: Chennai, India & TX, USA FROST & SULLIVAN INC – CALIFORNIA, USA. [b][u]Manager [/u][/b]: Marketing Programs [b][u]Managed CRM for marketing and sales teams for North America and Europe regions [/u][/b]: ** Database Applications – SQL on MS Access, SalesLogix, CRM, Lotus ** Management – Performance Dashboards and Reports ** Analysis – Pivot tables, Spreadsheets and BI applications for data analysis, Web Analytics [b][u]MAJOR ACHIEVEMENTS [/u][/b]: - Instrumental in creating a web based client acquisition module – eBroadcast – a 1 hour industry specific webinar to acquire new business. - Invited to impart training on “advanced database marketing strategies and sales process optimization” for sales teams in New York, Texas, and California. - Represented Frost and Sullivan at the Annual Sales and Marketing Conference held in Boston. - Improved customer experience by relaying customer expectations through database enrichment and CRM audits. - Led of a team of professionals handling data analysis, database enrichment, and client experience improvement. [b][u]ACADEMIC CREDENTIALS [/u][/b]: [b][u]** Mar 2003 [/u][/b]: Masters' Program in International Business - PSG School of Management (IIFT) [b][u]** Mar 2001 [/u][/b]: Bachelors Science - Mathematics - D.G.Vaishnav College (Madras University) [b][u]PUBLICATIONS [/u][/b]: ** Business profile whitepapers on management consulting business (Aug '07). ** Simple strategies for effective competitiveness (Oct '07). ** Blog posting (collab-a-rate.blogspot.com) for effective collaboration of online expertise (Dec '09). [b][u]TECHNICAL CERTIFICATIONS [/u][/b]: ** SAP – Sales and Distributions and Business Information Warehousing - Maars Software - Dec '06 ** Diploma in Internet Tools and Applications – National Institute of Information Technology - Sep '03 [b][u]PERSONAL DETAILS [/u][/b]: [b][u]Date of Birth [/u][/b]: 5th November 1980 [b][u]Linguistics Skills [/u][/b]: English, French, Hindi[/QUOTE]
