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[QUOTE=punamlall;38872]PUNAM LALL [b][u]E-mail [/u][/b]: punamlall01 AT gmail.com [b][u]Career Objective [/u][/b]: To be perfect in whatever I do and to achieve experience and management skill so as to apply in my career-oriented programmes, which would further lead to achieve my aim in life, that is to become a perfect manager of any reputed firm. [b][u]Accomplishments [/u][/b]: - Received certificate of excellence for “Presidents Challenge Contest” for generating maximum revenue. - Received certificate of excellence for various contests launched in the year 2007-08. - Certificate was awarded from the Zonal Head for the Explanary Best Performance PBRM for the Financial Year 2007-2008 in Axis Bank. - Certificate of Appreciation awarded by the Branch Head for excellent performance in METLIFE [b][u]Work Experience [/u][/b]: [b][u]Organisation [/u][/b]: AXIS Bank Ltd. [b][u]Position [/u][/b]: Relationship Manager (Priority Banking). [b][u]Location & Duration [/u][/b]: Working with Sakchi Branch Jamshedpur (May 2006- till date) Associated with “Priority Banking” in a senior role-a retail-banking product, which deals with high net individuals. - Ensure excellent customer handling and delight. - Perform operational transactions like transfers, salary disbursement, DD/PO, fixed deposit ,RTGS,NEFT etc., in order to provide best service. - Instrumental in customer acquisition and responsible in handling customer queries. - Monitoring and leading a team of 5 business development executives. - Enhance customer satisfaction. - Achieve goals set by management on a monthly basis while maintaining a satisfactory level of quality assurance on all calls. - Maintaining day-to-day report and sending to Zonal and central office. - Excellent in formulating business strategy in branch level. - Organizing events and programs for pampering the individuals. [b][u]- Taking care of employee file maintance which covers [/u][/b]:- - MIS of each employee - Maintaining the leave records of the employees - Taking care of staffs reimbursement (Salary + Reimbursement) - On monthly basis product and sales skills training are held for staffs. - Customer satisfaction record is maintained on monthly basis. - Employee’s leaves benefit and updation are recorded. - Joining formalities of a new recruitment. - Handling of Branch administration. - Event management conducted for business purpose. - Administrative support to the HR office including HR travel arrangements and accommodation for employees and candidates. Industrial Training [b][u]Organisation [/u][/b]: Tata Steel, Jamshedpur. [b][u]Position [/u][/b]: Management Trainee [b][u]Project Title [/u][/b]: -“Effectiveness of Communication System” Guide Mr. P.N.Prasad Head (Central.IR Div) TATA STEEL. Jamshedpur. [b][u]Location & Duration [/u][/b]: Jamshedpur for 2 months Topic-“Analyzing the performance of TATA INDIGO MARINA” in Jamshedpur.in TATA MOTORS. [b][u]Educational Qualification [/u][/b]: a. M.B.A from B.I.T MESRA (Ranchi), Deemed University in 2004-2006 sessions…with Dual specialization in Human Resource & Marketing.Bank and Insurance as Sectoral with 71% b. BSc from Rajendra College.Sambalpur University scored 57% c. XII standard from Chruch School Beldhi, Jamshedpur, scored 50% d. X standard from Hill Top School, Jamshedpur scored 60%. [b][u]ACHEIVEMENTS [/u][/b]: 1) Active member of the Hospitality Committee, Department of Manegement, Mesra 2) Active member of the Disciplinary Committee, Department of Manegement, Mesra [b][u]CAPABILITIES [/u][/b]: 1 Quick learning and understanding nature 2 Team work and co-operative behavior 3 Easily adaptive to any kind of situation 4 Patience 5 Helping nature 6 Positive attitude [b][u]Personal Information [/u][/b]: [b][u]DOB [/u][/b]: 26th December 1979 [b][u]Language Known [/u][/b]: English & Hindi [b][u]Gender [/u][/b]:Female [b][u]Marital Status [/u][/b]: Single [b][u]Declaration [/u][/b]: I do hereby declare that the above statements given in my CV are true and correct to the best of my knowledge and belief. [b][u]Date [/u][/b]: [b][u]Place [/u][/b]:[/QUOTE]
