PUNAM LALL
E-mail : punamlall01 AT gmail.com

Career Objective :
To be perfect in whatever I do and to achieve experience and management skill so as to apply in my career-oriented programmes, which would further lead to achieve my aim in life, that is to become a perfect manager of any reputed firm.

Accomplishments :
- Received certificate of excellence for “Presidents Challenge Contest” for generating maximum revenue.
- Received certificate of excellence for various contests launched in the year 2007-08.
- Certificate was awarded from the Zonal Head for the Explanary Best Performance PBRM for the Financial Year 2007-2008 in Axis Bank.
- Certificate of Appreciation awarded by the Branch Head for excellent performance in METLIFE

Work Experience :
Organisation : AXIS Bank Ltd.
Position : Relationship Manager (Priority Banking).
Location & Duration : Working with Sakchi Branch Jamshedpur (May 2006- till date)
Associated with “Priority Banking” in a senior role-a retail-banking product, which deals with high net individuals.
- Ensure excellent customer handling and delight.
- Perform operational transactions like transfers, salary disbursement, DD/PO, fixed deposit ,RTGS,NEFT etc., in order to provide best service.
- Instrumental in customer acquisition and responsible in handling customer queries.
- Monitoring and leading a team of 5 business development executives.
- Enhance customer satisfaction.
- Achieve goals set by management on a monthly basis while maintaining a satisfactory level of quality assurance on all calls.
- Maintaining day-to-day report and sending to Zonal and central office.
- Excellent in formulating business strategy in branch level.
- Organizing events and programs for pampering the individuals.
- Taking care of employee file maintance which covers :-
- MIS of each employee
- Maintaining the leave records of the employees
- Taking care of staffs reimbursement (Salary + Reimbursement)
- On monthly basis product and sales skills training are held for staffs.
- Customer satisfaction record is maintained on monthly basis.
- Employee’s leaves benefit and updation are recorded.
- Joining formalities of a new recruitment.
- Handling of Branch administration.
- Event management conducted for business purpose.
- Administrative support to the HR office including HR travel arrangements and accommodation for employees and candidates.

Industrial Training
Organisation : Tata Steel, Jamshedpur.
Position : Management Trainee
Project Title : -“Effectiveness of Communication System”
Guide Mr. P.N.Prasad Head (Central.IR Div) TATA STEEL. Jamshedpur.
Location & Duration : Jamshedpur for 2 months
Topic-“Analyzing the performance of TATA INDIGO MARINA” in Jamshedpur.in TATA MOTORS.

Educational Qualification :
a. M.B.A from B.I.T MESRA (Ranchi), Deemed University in 2004-2006 sessions…with Dual specialization in Human Resource & Marketing.Bank and Insurance as Sectoral with 71%
b. BSc from Rajendra College.Sambalpur University scored 57%
c. XII standard from Chruch School Beldhi, Jamshedpur, scored 50%
d. X standard from Hill Top School, Jamshedpur scored 60%.

ACHEIVEMENTS :
1) Active member of the Hospitality Committee, Department of Manegement, Mesra
2) Active member of the Disciplinary Committee, Department of Manegement, Mesra

CAPABILITIES :
1 Quick learning and understanding nature
2 Team work and co-operative behavior
3 Easily adaptive to any kind of situation
4 Patience
5 Helping nature
6 Positive attitude

Personal Information :
DOB : 26th December 1979
Language Known : English & Hindi
Gender :Female
Marital Status : Single

Declaration :
I do hereby declare that the above statements given in my CV are true and correct to the best of my knowledge and belief.

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