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[QUOTE=reena_magic;36103][FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00]We currently have Opening for one of our projects at MindRiver: - (25 Positions Open)[/FONT][/COLOR][/FONT] 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00]It’s an ITIL Based desk[/FONT][/COLOR][/FONT] 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00]Job Position: IT Support Analyst (Voice) Windows Support (Internal Helpdesk)[/FONT][/COLOR][/FONT] 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00]Required Exp: 0.9 to 1.5 Yrs[/FONT][/COLOR][/FONT] 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00]Job location: Bangalore[/FONT][/COLOR][/FONT] 
 
[FONT=Times New Roman][U][COLOR=black][FONT=TTFF5845B0t00]Required Skills:[/FONT][/COLOR][/U][/FONT] 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Must have excellent customer service and communication skills, both written and oral, and must be able to[/FONT][/COLOR][/FONT][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]communicate between technical and non-technical people within the Company.[/FONT][/COLOR][/FONT]

[LIST]
[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Good Technical Knowledge[/FONT][/COLOR][/FONT]
[/LIST]
[LIST]
[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should be a graduate or a Diploma or a BE[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have knowledge of Windows XP, LAN & Applications (MS-Office, Antivirus & etc...)[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have knowledge of troubleshooting and configuring mail clients (MS-outlook & Outlook[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Express)[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Good Interpersonal Skills[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Prefer candidates experienced in International call centre[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have handled incoming Voice calls from Europe / US etc[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Analyze the request.[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Provide first level VOICE support on Desktops, Peripherals, Servers etc.[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Troubleshooting Applications and systems.[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Log all the calls / tickets on the internal ticketing system as per process[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Assign Tickets to respective work groups.[/FONT][/COLOR][/FONT]

[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Escalate as per Process.[/FONT][/COLOR][/FONT]

[/LIST]
[LIST]
[*][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Service Help Desk with experience in VOICE (MUST) preferably on HP OVSD platform.[/FONT][/COLOR][/FONT]
[/LIST][FONT=Times New Roman][COLOR=black][FONT=TTFF5845B0t00][FONT=Times New Roman][U]Job Skills Required:[/U][/FONT][/FONT][/COLOR]
 
 
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have experience in remote (Voice based) troubleshooting on the following:[/FONT][/COLOR][/FONT] 
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Administering Desktops, Laptops, Servers and Peripherals.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]First level troubleshooting on Office Applications, Operating System etc.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Specialized skills on the usage of MS Office 2003 and above.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have in depth troubleshooting knowledge on Microsoft OS (XP and higher).[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have experience in troubleshooting and configuring mail clients (Outlook, Netscape, etc)[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have experience in configuring, installing and troubleshooting remote access, Wireless, VPN and[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]dialup.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have experience in configuring and troubleshooting network printers.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have experience on Active Directory ID administration.[/FONT][/COLOR][/FONT]
[COLOR=black][FONT=TTFF57CEB0t00][FONT=Times New Roman]Experience / knowledge in usage and troubleshooting PDA and handheld devices (Blackberry and Goodlink)[/FONT][/FONT][/COLOR]
 
[/FONT][FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00][U]Professional Skills and Competencies[/U][/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Good communication skills in English with neutralized accent.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should display mastery over written and oral English communication.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have good analytical and troubleshooting skills[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]an organization.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Should have good attitude and be a team player.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Proactive thinking.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Ability to meet deadlines and work well under pressure.[/FONT][/COLOR][/FONT]
[FONT=Times New Roman][COLOR=black][FONT=TTFF57CEB0t00]Strong motivation to learn new technologies.[/FONT][/COLOR][/FONT]
[COLOR=black][FONT=TTFF57CEB0t00][FONT=Times New Roman]Customer Focus and Conflict Resolution skills[/FONT][/FONT][/COLOR] 
 
[B][U][COLOR=black][FONT=TTFF57CEB0t00][FONT=Times New Roman]Contact Person for Walk-ins[/FONT][/FONT][/COLOR][/U][/B]
 
[B][FONT=Times New Roman]Reena Sharma / Sangeetha / Bhavani[/FONT][/B]
[B][FONT=Times New Roman]MindRiver Information Technologies Pvt. Ltd.[/FONT][/B]
[FONT=Times New Roman][B]Suite#[/B][B] 512[/B][B], 4th Floor ,[/B][/FONT]
[FONT=Times New Roman][B]Oxford[/B][B] Towers[/B][B], [/B][/FONT]
[B][FONT=Times New Roman]139, Airport Road, Bangalore 560 008[/FONT][/B]
[B][FONT=Times New Roman]Tel: Contact Numbers: +91.80.3057.5770 / 764 / 762[/FONT][/B]
[B][FONT=Times New Roman][B]Email ID for resumes : [EMAIL="careers@mindrivergroup.com"]careers@mindrivergroup.com[/EMAIL][/B][/FONT][/B]
 
[B][FONT=Times New Roman][B]If any one the consultancies are interested for the placement please contact on any one of the above numbers.[/B][/FONT][/B][/QUOTE]

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