We currently have Opening for one of our projects at MindRiver: - (25 Positions Open)

It’s an ITIL Based desk

Job Position: IT Support Analyst (Voice) Windows Support (Internal Helpdesk)

Required Exp: 0.9 to 1.5 Yrs

Job location: Bangalore

Required Skills:

Must have excellent customer service and communication skills, both written and oral, and must be able tocommunicate between technical and non-technical people within the Company.

[LIST][*]Good Technical Knowledge[/LIST]
[LIST][*]Should be a graduate or a Diploma or a BE
[*]Should have knowledge of Windows XP, LAN & Applications (MS-Office, Antivirus & etc...)
[*]Should have knowledge of troubleshooting and configuring mail clients (MS-outlook & Outlook
Express)
[*]Good Interpersonal Skills
[*]Prefer candidates experienced in International call centre
[*]Should have handled incoming Voice calls from Europe / US etc
[*]Analyze the request.
[*]Provide first level VOICE support on Desktops, Peripherals, Servers etc.
[*]Troubleshooting Applications and systems.
[*]Log all the calls / tickets on the internal ticketing system as per process
[*]Assign Tickets to respective work groups.
[*]Escalate as per Process.
[/LIST]
[LIST][*]Service Help Desk with experience in VOICE (MUST) preferably on HP OVSD platform.[/LIST]Job Skills Required:


Should have experience in remote (Voice based) troubleshooting on the following:
Administering Desktops, Laptops, Servers and Peripherals.
First level troubleshooting on Office Applications, Operating System etc.
Specialized skills on the usage of MS Office 2003 and above.
Should have in depth troubleshooting knowledge on Microsoft OS (XP and higher).
Should have experience in troubleshooting and configuring mail clients (Outlook, Netscape, etc)
Should have experience in configuring, installing and troubleshooting remote access, Wireless, VPN and
dialup.
Should have experience in configuring and troubleshooting network printers.
Should have experience on Active Directory ID administration.
Experience / knowledge in usage and troubleshooting PDA and handheld devices (Blackberry and Goodlink)

Professional Skills and Competencies
Good communication skills in English with neutralized accent.
Should display mastery over written and oral English communication.
Should have good analytical and troubleshooting skills
Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in
an organization.
Should have good attitude and be a team player.
Proactive thinking.
Ability to meet deadlines and work well under pressure.
Strong motivation to learn new technologies.
Customer Focus and Conflict Resolution skills

Contact Person for Walk-ins

Reena Sharma / Sangeetha / Bhavani
MindRiver Information Technologies Pvt. Ltd.
Suite# 512, 4th Floor ,
Oxford Towers,
139, Airport Road, Bangalore 560 008
Tel: Contact Numbers: +91.80.3057.5770 / 764 / 762
Email ID for resumes : careers@mindrivergroup.com

If any one the consultancies are interested for the placement please contact on any one of the above numbers.