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Title:

[QUOTE=rima.thakkar@rediffmail.com;287404]Rima Shantilal Thakkar
[b][u][b][u]Email Id [/u][/b] [/u][/b]: rima.thakkar AT rediffmail.com

[b][u]OBJECTIVE [/u][/b]:
To utilize my educational capabilities with a self-motivated and positive approach within an organization that will enhance my professional and personal skills.

[b][u]PROFESSIONAL EXPERIENCE [/u][/b]:
WNS Global services Pvt. Ltd.
[b][u][b][u]Department [/u][/b] [/u][/b]: Revenue Recovery Group
[b][u][b][u]Duration [/u][/b] [/u][/b]: October 2008 to till date
[b][u][b][u]Key Responsibilities [/u][/b] [/u][/b]: Lead Associate
Performing quality checker roles.
To investigate Disputes raised by airlines & agencies for incorrect fare rules application.
Issue invoice to the agents on the behalf of Client (Airline)
Handling the responsibilities of making work allocation for the team member & operational work.
Working on excel sheet
Preparing of External & Internal reports
Managing of internal process related documents (Process updates, Contacts)
Email Responses to Internal & external clients
Zero Octa A Kale group Company 
[b][u][b][u]Department [/u][/b] [/u][/b]: Fare Audit
[b][u][b][u]Duration [/u][/b] [/u][/b]: September2007 to September2008
[b][u][b][u]Key Responsibilities [/u][/b] [/u][/b]: Auditor
Analysis of fares, commission and taxes on tickets and Raised Memo to the agents

[b][u]ACHIEVEMENT [/u][/b]:
Rewarded with Employee of the Month within the Department several times
Setting up new process.
Handled Accuracy Improvement Project
Conducted Trainings

[b][u]ACADEMICS [/u][/b]:
B.Com in March 2007 from S.K.Somiya College – 63%
H.S.C in February 2004 from S.K.Somiya College 61%
S.S.C in March 2002 from Ramji asar school – 65%

[b][u]PROFESSIONAL SKILLS [/u][/b]:
Certificate Course on Computer Concept.
Diploma in Travel & Tourism from Zero octa

[b][u]PERSONAL PROFILE [/u][/b]:
[b][u][b][u]Birth Date [/u][/b] [/u][/b]: 19Th February, 1987.
[b][u][b][u]Marital status [/u][/b] [/u][/b]: Single.
[b][u][b][u]Languages [/u][/b] [/u][/b]: English, Hindi and Marathi.
[b][u][b][u]Hobbies [/u][/b] [/u][/b]: Traveling
[b][u][b][u]Strength [/u][/b] [/u][/b]: Optimistic, Keen to learn and a team player

Rima.S.Thakkar[/QUOTE]

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