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[QUOTE=ijt.dolora@gmail.com;285005]Matrimony.com Pvt Ltd, Chennai 
[B][U]Company Web Page [/U][/B]: [URL]http://www.matrimony.com[/URL]

[B][U]Store Supervisor [/U][/B]:
[B][U]Brief Description[/U][/B]:
** Drive Sales and Profitability at the company owned store location.
** Co-ordinate with the Retail Team for the day-to-day Operations.
** Generating footfall by conducting B.T.L, activities in market, for example conducting Road shows, placing stalls in malls, participating in exhibitions, and distribution of leaflets, in-house public awareness campaigns and many more to create profiles data bank.
** Dealing with staffing issues such as interviewing potential staff as well as providing or organizing training and development
** Ensuring standards for quality, customer service and health and safety.
** Ensure the brandings/ signage outside and inside the store are maintained.
** Control the Operational Expenses of the Store as per the Business Plan.
** Develop and execute marketing proposals
** Make presentations to Customers and close the calls
** Conduct training for the team Address Training Needs - Product & Process Training, sales training, Cross training & Up-Skilling
** Updating MIS
[B][U]Requirements[/U][/B]:
** Ready to work under pressure with monthly targets
** Team player with sufficient supervisory skills
** Innovative & Energetic
** Logical with enough convincing capabilities
** Decision making capability
** Flexible and stable
[B][U]Experience[/U][/B]: 3 - 6 years experience in Retail Sales, Direct Sales or Business Development.
[B][U]Education[/U][/B]: Any Graduate
[B][U]Location[/U][/B]: Across India
[B][U]Email ID[/U][/B]: [EMAIL="saurav.m@consim.com"]saurav.m@consim.com[/EMAIL]

[B][U]Manager / State Head [/U][/B]: Customer Service Operations
[B][U]Brief Description[/U][/B]:
** Responsible for overall Customer Service Delivery and Customer Engagement Process for the Region as per the SLA & Metrics, customer satisfaction.
** [B][U]Team Building[/U][/B]: Manpower Planning, recruit, train, re-train and retain CSMs and RMs.
** [B][U]Knowledge Management[/U][/B]: Responsible to capture tacit knowledge and best practices to provide insights for process excellence and domain competence.
** Capture and validate Metrics / MIS provided by the team.
** Performance Management and Appraisal process.
** Customer retention and revenue generation.
** To Lead a team of Customer Service Managers of a Region to provide Assisted Matrimony Services.
** [B][U]Span of Control[/U][/B]: Manager - Customer Service will be responsible to manage a team 5 Customer Service Managers (Team Leads) who in turn manage a team 5 RMs each.
[B][U]Requirements[/U][/B]:
** Experience in handling a team of at least 20 Customer Service Executives in a niche service process such as BFSI, Hospitality and Wealth Management
** High level of maturity, EQ, Empathy, Motivation, Counselling, Stress Management and Patience.
** Excellent Communication and Presentation Skills.
[B][U]Education[/U][/B]: Post graduate (Preferably MBA) with at least 6 years of experience in Service Sector
[B][U]Location[/U][/B]: Mumbai & Bangalore
[B][U]Email ID[/U][/B]: [EMAIL="arun.kumar@consim.com"]arun.kumar@consim.com[/EMAIL]

[B][U]Alliances Manager [/U][/B]:
[B][U]Brief Description[/U][/B]:
The head of alliance management is the functional manager for a team of alliance managers. In this capacity, he/she is responsible for coordination of overall alliance management resources to ensure appropriate coverage across the organization's portfolio of alliances. 
This entails responsibility for
** Overall performance of the alliance portfolio.
** Support for all activities conducted with the partner.
** Development and maintenance of alliance management processes and tools (SOP's etc).
** Coordination of activities and resources from other groups or departments within the organization.
** Administrative responsibilities include staffing for the alliance management function and ensuring that all group members maintain proper alliance management credentials.
** He/she will also have direct responsibility for specific alliances.
[B][U]Requirements[/U][/B]:
** Participating in partner selection process, advising on fit to overall alliance portfolio.
** Monitoring and managing performance metrics/measurement across alliance portfolio.
** Participating in alliance governance process.
** Assessing proposals for new partner opportunities.
** Providing direct management support for team, including but not limited to hiring, skill development, performance evaluation, and resource allocation.
** Overseeing and support implementation plans across all stages of alliance life cycle.
** Promoting development of a collaborative culture across the organization.
** Overseeing capability development process for alliance stakeholders.
** Overseeing and supporting conflict resolution process.
** Supporting organizational alignment process.
** Supporting relationship-building activities within and across organization.
[B][U]Experience[/U][/B]: 8+ Years of relevant experience in relationship/channel management, with a preferred minimum of 4 years specifically devoted to alliances/channels. (Other experience may be used to offset alliance management experience if appropriate) Remaining years' requirement may include customer, supplier, channel, and partner management.
[B][U]Education[/U][/B]: Any Graduate.
[B][U]Location[/U][/B]: Chennai
[B][U]Email ID[/U][/B]: [EMAIL="parthasarathy.sarangapani@consim.com"]parthasarathy.sarangapani@consim.com[/EMAIL]

[B][U]Contact Us [/U][/B]:
Matrimony.com Pvt. Ltd.
No:94, TVH Beliciaa Towers, 
Tower 2, 10th Floor,
MRC Nagar, Mandaveli, 
Chennai - 600 028, Tamil Nadu, India.[/QUOTE]

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