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[QUOTE=ijt.dolora@gmail.com;283929]Prizm Payment Services Pvt Ltd, Mumbai
[B][U]Company Web Page [/U][/B]: [URL]http://www.prizmpayments.com[/URL]

[B][U]Helpdesk Executive [/U][/B]:
Prizm requires Helpdesk Executives at their Center at Chennai, to answer incoming calls from customers, answer inquiries and questions, handle complaints, and provide information.
[B][U]Main Job Tasks and Responsibilities [/U][/B]:
** Answer calls professionally
** Respond to customer inquiries
** Research required information using available resources
** Handle and resolve customer complaints
** Enter customer information
** Identify and escalate priority issues
** Route calls to appropriate resource
** Follow up customer calls where necessary
** Complete call logs and produce call reports
** Identify and escalate situations requiring urgent attention
** Track and route problems and requests and document resolutions
** Stay current with system information, changes and updates
[B][U]Skills & Personal Attributes Required [/U][/B]:
** Working knowledge in MS-Excel
** Fluency in spoken Hindi and with Hardware or networking knowledge will be preferred
** knowledge of call center telephony and technology
** One year or more experience in a call center environment
** Customer service experience
** Good data entry/keyboard skills

Prizm offers a competitive salary and a challenging and rewarding work environment. 
Full product knowledge training will be provided to selected candidates.

Interested candidates should email their updated resume (in MS Word format) with subject line - Helpdesk Executive to [EMAIL="work@prizmpayments.com"]work@prizmpayments.com[/EMAIL]

Please also indicate current salary package with a detailed break-up in MS- Excel.

Please note only short-listed candidates will be contacted.

[B][U]Contact Us [/U][/B]:
Prizm Payment Services Pvt Ltd
Silver Metropolis‚
3rd Floor‚ Jai Coach Compound‚
Goregaon (E)‚
Mumbai-400063.[/QUOTE]

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