Prizm Payment Services Pvt Ltd, Mumbai
Company Web Page : http://www.prizmpayments.com

Helpdesk Executive :
Prizm requires Helpdesk Executives at their Center at Chennai, to answer incoming calls from customers, answer inquiries and questions, handle complaints, and provide information.
Main Job Tasks and Responsibilities :
** Answer calls professionally
** Respond to customer inquiries
** Research required information using available resources
** Handle and resolve customer complaints
** Enter customer information
** Identify and escalate priority issues
** Route calls to appropriate resource
** Follow up customer calls where necessary
** Complete call logs and produce call reports
** Identify and escalate situations requiring urgent attention
** Track and route problems and requests and document resolutions
** Stay current with system information, changes and updates
Skills & Personal Attributes Required :
** Working knowledge in MS-Excel
** Fluency in spoken Hindi and with Hardware or networking knowledge will be preferred
** knowledge of call center telephony and technology
** One year or more experience in a call center environment
** Customer service experience
** Good data entry/keyboard skills

Prizm offers a competitive salary and a challenging and rewarding work environment.
Full product knowledge training will be provided to selected candidates.

Interested candidates should email their updated resume (in MS Word format) with subject line - Helpdesk Executive to work@prizmpayments.com

Please also indicate current salary package with a detailed break-up in MS- Excel.

Please note only short-listed candidates will be contacted.

Contact Us :
Prizm Payment Services Pvt Ltd
Silver Metropolis‚
3rd Floor‚ Jai Coach Compound‚
Goregaon (E)‚
Mumbai-400063.