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[QUOTE=ijt.dolora@gmail.com;282767]Downtown Technologies Pvt Ltd, Hyderabad
[B][U]Company Web Page [/U][/B]: [URL]http://downtowntechglobal.com[/URL]

[B][U]Job Title [/U][/B]: Customer Support Associate
[B][U]Support Type [/U][/B]: Voice
[B][U]Job Location [/U][/B]: Hyderabad, Andhra Pradesh, India
[B][U]Employment Status [/U][/B]: Full Time
[B][U]Position objective [/U][/B]:
** As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
** Ensure customer satisfaction and quality parameters are met for the resolutions provided
** Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value
[B][U]Roles & Responsibilities [/U][/B]:
** Effectively address customer queries by understanding challenges faced by the customer
** Ensure you meet set process for addressing customer queries
** Understand customer expectation clearly through effective probing
** Document reasons for customer dissatisfaction for all the queries and the challenges faced
** Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
** Set high levels of performance standards for the given process/account
** Ensure you understand expected performance standards and metrics to be achieved for a given process/account
** Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
** Follow the learning management process to remain current and updated on required skills and knowledge required for the position
** Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
** Bring right attitude to the work place that complements and enhances the work culture
** Always Think like a winner
[B][U]Required Knowledge [/U][/B]:
[B][U]Basic understanding on [/U][/B]:  Computer Operating Skills
[B][U]Skill [/U][/B]:  Communication Skills – High
[B][U]Desired Behavior [/U][/B]:
** High commitment
** Ability to learn
** New ways of thinking and doing
** Adaptive to team and organization
** Open for feedback and learning
** Proactive and high energy
[B][U]Academic Qualifications [/U][/B]: Undergraduate and above in any stream.
[B][U]Years of Experience [/U][/B]: 0 - 4 years working experience desired
[B][U]Type of Experience [/U][/B]: BPO experience will be a plus, fresher’s are also eligible.

Interested candidates may forward their resumes to [EMAIL="info@downtowntechglobal.com"]info@downtowntechglobal.com[/EMAIL]

[B][U]Contact Us [/U][/B]:
Downtown Technologies Pvt Ltd
Corporate Headquarters
# 564A/17 Serenity Towers
Road No 92 , Jubilee Hills
Hyderabad, Andhra Pradesh, INDIA
Pincode - 5000096[/QUOTE]

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