Downtown Technologies Pvt Ltd, Hyderabad
Company Web Page : http://downtowntechglobal.com

Job Title : Customer Support Associate
Support Type : Voice
Job Location : Hyderabad, Andhra Pradesh, India
Employment Status : Full Time
Position objective :
** As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
** Ensure customer satisfaction and quality parameters are met for the resolutions provided
** Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value
Roles & Responsibilities :
** Effectively address customer queries by understanding challenges faced by the customer
** Ensure you meet set process for addressing customer queries
** Understand customer expectation clearly through effective probing
** Document reasons for customer dissatisfaction for all the queries and the challenges faced
** Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
** Set high levels of performance standards for the given process/account
** Ensure you understand expected performance standards and metrics to be achieved for a given process/account
** Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
** Follow the learning management process to remain current and updated on required skills and knowledge required for the position
** Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
** Bring right attitude to the work place that complements and enhances the work culture
** Always Think like a winner
Required Knowledge :
Basic understanding on : Computer Operating Skills
Skill : Communication Skills – High
Desired Behavior :
** High commitment
** Ability to learn
** New ways of thinking and doing
** Adaptive to team and organization
** Open for feedback and learning
** Proactive and high energy
Academic Qualifications : Undergraduate and above in any stream.
Years of Experience : 0 - 4 years working experience desired
Type of Experience : BPO experience will be a plus, fresher’s are also eligible.

Interested candidates may forward their resumes to info@downtowntechglobal.com

Contact Us :
Downtown Technologies Pvt Ltd
Corporate Headquarters
# 564A/17 Serenity Towers
Road No 92 , Jubilee Hills
Hyderabad, Andhra Pradesh, INDIA
Pincode - 5000096