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[QUOTE=ijt.dolora@gmail.com;282758]Homeward Residential Corporation India Pvt Ltd, Pune 
[B][U]Company Web Page [/U][/B]: [URL]http://www.gohomeward.in/[/URL]

[B][U]Department [/U][/B]:  BPO
[B][U]Job Title [/U][/B]:  CCE / SR CCE (Voice Process)
[B][U]Job Profile[/U][/B]:
** Responsible for providing the highest quality of service to Homeward borrowers with professional and timely responses to customer care related inquiries.
** Handle high volume of inbound & outbound calls.
** Advises borrowers of their responsibility under the loan contract and counsels them regarding the budgeting of payments.
** Process payments, collect past due balances, solicit late charge fees, and educate borrowers on Homeward payment options and the importance of credit worthiness.
** Also responsible for maintaining full compliance with FDCPA.
** Respond to customer correspondence, request and inquiries efficiently, while maintaining accurate records and documentation.
** Identifies and acts upon opportunities to offer alternative solutions where appropriate, with the objective of retaining the customer’s business (Portfolio Retention).
[B][U]Skill Sets. [/U][/B]: Should be assertive and confident, should have an analytical approach &possess good communication skills.
[B][U]Key Competency[/U][/B]: Good communication skills, must exhibit professionalism at all times and possess the ability to show empathy while dealing with delinquent accounts.
[B][U]Qualifications [/U][/B]:  Under Graduate / Graduate.
[B][U]Experience [/U][/B]:  6 + months

Click here to apply for this Position or email at [EMAIL="careers@gohomeward.in"]careers@gohomeward.in[/EMAIL]

[B][U]Contact Us [/U][/B]:
Homeward Residential Corporation India Pvt Ltd
Tower VI - Level4
Cybercity,
Magarpatta City
Hadapsar, Pune 411013 
India[/QUOTE]

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