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[QUOTE=ijt.dolora@gmail.com;282633]DSM Infocom Pvt Ltd, Mumbai 
[B][U]Company Web Page [/U][/B]: [URL]http://www.dsmindia.com[/URL]

[B][U]Job Title [/U][/B]: Team Leader- Outbound BPO
[B][U]Location [/U][/B]: Marine Lines/ Dombivili
[B][U]Description [/U][/B]: 
** Capable of Handling a team of around 25-30 dedicated customer support officer. 
** Should provide a significant role in team co-ordination and giving support to the team. 
** Constantly organizing a team meet to communication the product related updates. 
** Also need to do the analysis on the performance of the team and need to maintain the performance on Top Level. 
** Able to prepare various reports such a quality, AHT, fatal error & attendance report of my team. 
** Knowledge to coach and guiding the csr’s keeping in mind the KPI’s.

[B][U]Job Title [/U][/B]: BMS Engineer for non-IT product support
[B][U]Location [/U][/B]: Anjar, Gujrat - Kutch
[B][U]Description [/U][/B]: 
[B][U]Qualification [/U][/B]: 
** Diploma or HSC / Graduates BMS Engineer require for non-IT product support in Data center (Like UPS, DG, Air condition, chiller, CC TV, Door access control etc..) 
** Support window- 24 X 7 Support Type - Comprehensive  Incident management Data centers may have different type of events,
[B][U]Incidents as follows [/U][/B]:
** Fire alarms 
** Power failures 
** Site on Operation on UPS or Gen set 
** Fuel ,Gas Level issues 
** Temperature variation 
** Civil Issues These incidents are required to be captured and Tracked by help desk in CRM, 
** Should be followed up and closed appropriately. 
** Should have process to track and address.
** Facilitate the solutions and generate alerts to site, customer and Hp. 
** Communicate with customer on incidents and document through mails and Phone and keep updating on Incident.

Mark your CV to send email id [EMAIL="sreerag.nair@dsmindia.com"]sreerag.nair@dsmindia.com[/EMAIL]

[B][U]Contact Us [/U][/B]:
Unit No. 52, 1st Floor,
404-A, Waghwadi,
Kalbadevi Road,
Mumbai – 400 002
Maharashtra
INDIA[/QUOTE]

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