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Title:

[QUOTE=Unregistered;280398]Ranjima Sreenivasan
ranjima.456 AT gmail.com

[b][u]Objective  [/u][/b]: 
Strengthening Technical\Management skills and looking for challenging position in the field of Infrastructure. I wish to join a dedicated leading group of IT professionals where my years of experiences and capabilities will compliment those of the team.

[b][u]Experience Summary [/u][/b]:
A competent Infrastructure Associate with 4.9 years of IT Experience Technical Infrastructure Management.
I have proven strengths in problem solving, coordination, analysis and a proven track record of success.
Confident professional with a passion to learn new technologies.
Enthusiastic, dynamic team player, able to communicate effectively with diverse cultures.
Excellent interpersonal skills with good communicational ability.
Works well in both team environments and individual assignments.
Managing and assigning responsibilities to other Team Members.
Providing KT to new team members.
Acquired leadership quality.
Worked as acting Team lead

[b][u]Achievements [/u][/b]:
- Received many appreciations from AT&T client & T2/T3 support.
- Received appreciation certificate for connect to customer Training.
- Received Cookies and Pat on the back Award from Tech Mahindra for good performance

[b][u]Academics [/u][/b]:
[b][u]2011 –till date [/u][/b]: Pursuing MCA from Sikkim Manippal University and accomplished five semesters with an aggregate of 70%.
[b][u]2005-2008 [/u][/b]: Passed BSC (Chemistry) from Providence Women’s college, Calicut Kerala with an aggregate of 90%.
[b][u]2002-2005 [/u][/b]: Passed Intermediate (10+2) from CHHS, Calicut (Kerala) with an aggregate of 82%.

[b][u]Technical Summary [/u][/b]:
[b][u]SKILLS TOOLS [/u][/b]:
[b][u]LANGUAGES  [/u][/b]: Shell Programming, C, Java
[b][u]OS  [/u][/b]: UNIX
[b][u]DATABASE  [/u][/b]: SQL
[b][u]TOOLS  [/u][/b]: Netcool, Q Messenger, Visual Pager, AOTS, TelAlert, Web notify, Citrix, BMC Remedy, Putty, VSphere Client, BMC PATROL

[b][u]Work History [/u][/b]:
[b][u]Duration Organization Role [/u][/b]:
July 2008 – till date Tech Mahindra Ltd.
(Formerly Mahindra British Telecom Ltd.,Pune) Analyst-OPR/Team Lead

[b][u]Work Experience [/u][/b]:
Tech Mahindra Limited
Three Months Internal Training Program.

[b][u]UNIX [/u][/b]: Tech Mahindra internal training 
[b][u]PL/SQL [/u][/b]: Tech Mahindra internal training
[b][u]Java [/u][/b]: Tech Mahindra internal training
[b][u]C [/u][/b]: Tech Mahindra internal training
[b][u]C++ [/u][/b]: Tech Mahindra internal training
[b][u]SQL/PLSQL [/u][/b]: Tech Mahindra internal training
[b][u]DBMS [/u][/b]: Tech Mahindra internal training

[b][u]PROJECT NO [/u][/b]: 1
 [b][u]Project  [/u][/b]: EMAS (Enterprise Midrange Application Support)
[b][u]Period  [/u][/b]: 29th OCT 2008 to April 2012
[b][u]IDU  [/u][/b]: IMS 01
[b][u]My Role  [/u][/b]: Application Support (Billing).
[b][u]Tool  [/u][/b]: Netcool, Q Messenger, Visual Pager, AOTS, TelAlert, Web notify, Citrix.
 
[b][u]Roles and Activities performed [/u][/b]:
EMAS (Enterprise Midrange Application Support) it’s a 24x7 alert monitoring project based on UNIX. I need to provide L1 support on different applications like EOD, Billing and UB.
[b][u]- As a Team Member I was involved in the following [/u][/b]: 
- Providing support by monitoring 6 billing markets across USA, using KEA application on Citrix.
- Supporting a number of servers for billing in UNIX environment.
- Execution of UNIX commands & modification in scripts as per client’s requirement.
- Monitoring script failures through various tools and to follow the pre-defined procedures for the resolution.
- Working on IBM’s BMC Remedy (AOTS) ticketing system for resolution of the issues while meeting SLA guidelines.
- Giving KT to new team members and conducting cross training within the team
- Updating RUS and sending across team for updating CMPM
- Always taking care of not coming any names of team members in spectrum timesheet defaulter list.
- All client meetings, team meetings.

[b][u]Environment [/u][/b]: Shell Scripts, SQL Queries, UNIX commands and working on HP and Sun Servers.

[b][u]PROJECT NO [/u][/b]: 2
[b][u]Project  [/u][/b]: System Verification
[b][u]Period  [/u][/b]: 1st May 2012 to till date
[b][u]IDU  [/u][/b]: IMS 01
[b][u]My Role  [/u][/b]: System Verifier.
[b][u]Tool  [/u][/b]: Q Messenger, NBU Dashboard, AOTS, TelAlert, Web notify, Citrix.
[b][u]Roles and Activities performing [/u][/b]:
- Verifying Installed services on the Linux servers using respective console like Putty, VMware, and ILO.
- Performing Reboot Test for Linux, ESX, VMware servers in order to validate the uptime and quality of servers.
- Testing NBU backups using VERITAS Net backup and Avamar Net Backup tool.
- Verifying Data base entries of the servers using IEDs, WITT DB, CMDB tools,
- Co coordinating with builder, VPMO PL, PSA, BSA, UCS, Application, NBU teams to live the server within 11 business days of SLA through the communicating tools like MS out look, Q enterprise messenger, Net Meeting,
- Requesting Scans for the IPs using SStracker and DPCT tool.
- Creating change request (CR) for go-live of the servers to get maintenance and monitoring after deployment using BMC remedy user,
- Monitoring and verifying defect logs and identifying defect alarms by BMC Patrol,
- Verification and implementation of new features and tools,
- Notifying everyone once servers are live officially using web PPM tool,
- Preparing schedules for work, attending and chairing various conference calls, to track project status and management reviews within the project,
- Providing KT to new team members regarding project and process flow,
- Training to team members for verifying Unix and LINUX servers and also for the new features added in the project,
- Participating to prepare project documentation.

[b][u]Strength [/u][/b]:
- Goal Oriented
- Team Player
- Dynamic in Nature
- Good Communication Skills
- Go getting attitude

[b][u]Personal Details [/u][/b]:
[b][u]D.O.B  [/u][/b]: 07th March 1988
[b][u]Nationality  [/u][/b]: Indian
[b][u]Sex  [/u][/b]: 
[b][u]Marital Status  [/u][/b]: Married
[b][u]Languages Known  [/u][/b]: English, Malayalam, and Hindi.

[b][u]Date [/u][/b]:
[b][u]Place [/u][/b]: (Ranjima Sreenivasan)[/QUOTE]

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