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[QUOTE=Unregistered;278101]CURRICULUM VITAE
Mrs. Drasti Kevin Shah

[b][u]Correspondence Address [/u][/b]:
[b][u]E-mail [/u][/b]: drashti.s AT gspc.in
[b][u]Career Objective and Skills [/u][/b]:
Seeking assignments in management within a growth oriented organization to utilize my education and skill in professional ambience that offers overall growth and recognition in the positive development of organization and self.

Sound communication, presentation and relationship management skills.
Well-developed team working and analytically applicative ability.
Take pride in learning new skills and adapting to new challenges.
Can lead as well as work as part of team enthusiastically and responsibly.
Possess strong skills in customer service and sales gained through working in very challenging business environment.

[b][u]Employment History [/u][/b]: 
[b][u]C&M Executive [/u][/b]: GSPC Gas Company Limited, Vapi-Branch
[b][u](Period [/u][/b]: February 2011 to till Date)

[b][u]Few of the Role and Responsibilities [/u][/b]:
SAP master data entry and other SAP entries of Industrial/Commercial/Non Commercial and Domestic customers.
GSA & sequential file preparation, etc.
Follow ups to customer Bank Guarantee renewals, and others
Documentation for NOC preparation prior to commissioning of gas for Industrial customers.
Interacting customers & making the customer aware in case of any query related to new gas connection, gas usage, bills, BGs, name transfer etc.
Routine communication through phone, letters or personal visit.
Preparing Data Base of DCQs, BGs, Signed customers, Commissioned customers, etc.
Site visits for new connection process detailing to the customer.

[b][u]Customer Care Executive [/u][/b]: GSPC Gas Company Limited, Vapi-Branch
[b][u](Period [/u][/b]: May 2010-February 2011)

[b][u]Few Role and Responsibilities [/u][/b]:
Dealing with Customer Complaints and queries
Informing individual departments though mail regarding the complaints received on daily basis.
Taking feed backs from each department regarding the previous days complaint status.
Randomly cross-verifying with the customer whether their Complaints are solved.
Taking care of the Customers registration related problems
Routine Communication through phone, letters and verbal communication in case of walk-in customers.

*Former work experience in Medical laboratory of 5+ years as a Lab Technician.

[b][u]Educational Summary [/u][/b]:
Masters of Business Administration General (Distinction) May 2010
St. Martins Business School, Essex, UK
Bachelor of Science -Zoology (I st Class) Dec 2007 Indira Gandhi National Open University, India
Diploma Medical Lab Technology(B-Grade) July2002
S.N.D.T University, Mumbai, India.

[b][u]Vocational Qualifications [/u][/b]:
Certificate course in Computer Basics and MS Office
Certificate of TOEFL (Score-99/150) and IELT-7 Bands
Trained for SAP (CRM &ECC - Billing)

[b][u]Personal Details [/u][/b]:
[b][u]Interests  [/u][/b]: Reading, Music, Surfing, Painting, Cooking, etc.
[b][u]Languages Known [/u][/b]: English, Hindi, Marwari and Gujarati.
[b][u]Marital Status  [/u][/b]: Married
[b][u]Nationality  [/u][/b]: Indian

[b][u]Declaration [/u][/b]:
I hereby declare that all the assertions made by me in the above are realistic and accurate to the best of my knowledge and belief.

Mrs. Drasti Kevin Shah[/QUOTE]

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