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[QUOTE=Unregistered;274584]SANTOSH KUMAR
santhosh_dvg08 AT yahoo.co.in

In quest of challenging assignments in the field of Production / Quality Assurance / Maintenance / Customer Relationship Management.
[b][u]Location Preference [/u][/b]: Karnataka

[b][u]PROFILE SUMMARY  [/u][/b]:
A dedicated professional with nearly 5 years of experience in the field of Production, Quality Assurance, Maintenance & Customer Relationship Management. Worked with Aradhya steel Pvt ltd (manufacturing sector), Davangere, Karnataka as production engineer. Possess in-depth knowledge of improvement tools such as 5S, FMEA, Control Plan, OEE, Kaizen & SPC. Gained significant exposure in implementing TPM projects, Kaizen &ISO/ TS Standards.

Dexterity in analyzing existing processes to suggest improvement measures to overcome shortcomings. Proven ability in delivering value-added customer service by providing customized products as per requirements. Adroit in adopting stringent quality measures including preparation / maintenance of necessary documents to ensure compliance. Deft at handling process improvement and quality control activities. Adept in providing end-to-end solution to the entire production flow. A keen planner with excellent leadership, communication & decision making skills.

[b][u]CORE COMPETENCIES  [/u][/b]:
Production & Maintenance Quality Assurance Supplier Management
Customer Relationship Management services marketing Team Management
Report Management Breakdown Analysis Liaison & Coordination

[b][u]ORGANIZATIONAL EXPERIENCE [/u][/b]:
Jul’08-Oct’11 with Aradhya Steel Pvt. Ltd., Davangere, Karnataka as Engineer - Production

[b][u]Growth Path [/u][/b]:
Jul’08-Mar’09 Graduate Engineer Trainee - Production
Apr’10-Oct’11 Engineer - Production

[b][u]Responsibilities [/u][/b]:
- Maintained consistent quality of RM, WIP & FG products
- Carried out preventive & predictive maintenance to minimize the breakdown
- Liaised with supporting departments like QC, Maintenance, Stores & Purchase, Marketing and Logistics to ensure maximum efficiency in manufacturing operations
- Conducted product & process validation in case of change in the production line
- Performed internal audit of in house suppliers to ensure the quality of the raw materials and carried out supplier product trial runs
- Handled customer complaints by conducting root cause analysis (8D) & recommended the solutions in manufacturing line
 
[b][u]Highlights [/u][/b]:
- Successfully ISO/TS audit completed as per requirement. 
- Efficiently developed the training modules in Quality tools such as FMEA, SPC, 8D, 7 QC tools & QMS ISO 9001, TS-16949 and various other topics
- Significantly worked as a Champion for continuous improvement, managed the suggestion committee and identified & handled the team for long term growth
- Proficiently identified TPM Projects, Waste Elimination & Kaizen through 3-step approach & executed different projects to achieve OEE
- 2 years undertaking in ACMA ACT Cluster Program developed and implemented programs in Waste Elimination, 5S & 3M, ITR & VAPCO, DWM & My Machine Compazine (Improve OEE) and SMED & SGIA Tools
- Skillfully ensured continual improvement through Kaizen & Poka-Yoke, Lean, Quality Approach and Problem Solving through 7 QC Tools, TPM & Safety
- Effectively acquired significant cost reduction through continuous improvement projects
- Instrumentally eliminated the loss in overall cycle time of product by enabling parallel connection of Air Hoses with non-return valves to all the machines
- Avoided the line stoppages, improved the quality & reduced the cycle time by 20%
- Received Cash Award for identifying the route cause & eliminating color variation defect in the Bead Wire
- Initiated the Process Costing which helped in analyzing the actual consumption of all the consumables that were used in the pre-drawing machines

From Nov’11 to Jan 2013 with Shruthi Motors (Maruti Suzuki Dealer), Davangere, Karnataka as Customer Care Manager (quality controller)

[b][u]Responsibilities [/u][/b]:
- Conducting an agreed percent of customer surveys each month in order to establish satisfaction levels
- Formulating monthly management report for board detailing including customer feedback, support manager concerns, complaints, root cause analysis of customer issues & recommendations for improvements
- Preparing trend analysis & forecast reports on time and as per agreed standards
- Analyzing the training & development needs on the basis of the feedback
- Guiding the whole GHCS Team on the results of customer feedback & management decisions
- Facilitating monthly report to internal stakeholders
- Recording improvements, preparing reports on achievements & carrying out daily production activities
- Identifying different ways to improve the services & contributing to increased efficiency & cost effectiveness
- Maintaining consistent service quality & ensuring customer satisfaction

[b][u]Highlights [/u][/b]:
- Successfully resolved customer issues & escalated less than 5% of complaints
- Successfully ISO audit completed as per requirement
- Successfully achieved the target
- Successfully conducting free service camp and increasing 3% of service load.
- Efficiently managed a team of 40 members.

[b][u]EDUCATION [/u][/b]:
2012 MBA (TQM) from SMUDE
2008 BE (Mechanical Engineering) from Bapuji Institute of Engineering & Technology, Davangere

[b][u]OTHER COURSE [/u][/b]:
- Completed ACMA ACT Cluster Program (2 Years) from 2009 to 2011

[b][u]IT SKILL [/u][/b]:
- Well-versed with MS Office, Windows XP / 7 & other Internet Applications

[b][u]PERSONAL DETAILS [/u][/b]:
[b][u]Date of Birth [/u][/b]: 13th December, 1982
[b][u]Languages Known [/u][/b]: English, Hindi & Kannada

[b][u]ANNEXURE [/u][/b]:
[b][u]Executed the following projects as ACMA ACT-I Zone Leader [/u][/b]:

[b][u]Title [/u][/b]: 5S
[b][u]Description [/u][/b]: Achieved 75% in respective zones.

[b][u]Title [/u][/b]: My Machine Campaign
[b][u]Description [/u][/b]: Involved in the maintenance operations of 5 machines out of which 1 was Model Machine and successfully acquired 85% OEE.

[b][u]Title [/u][/b]: Kaizen Implementation
[b][u]Description [/u][/b]: Implemented & documented 20 Kaizen which included 20 as self-identified.

[b][u]Title [/u][/b]: SMED Application for Productivity Improvement
[b][u]Description [/u][/b]: Converted internal activity into external activity. Identified 2 bottlenecks and successfully implemented machine for better productivity.

[b][u]Title [/u][/b]: Poka Yoke Implementation
[b][u]Description [/u][/b]: Included 5 as self-identified and implemented 5.

[b][u]Title [/u][/b]: DWM-Daily Work Management
[b][u]Description [/u][/b]: Carried out Gap Analysis through DO-It-Right Flow Chart.

[b][u]Title [/u][/b]: ITR-Inventory Turn Over Ratio
[b][u]Description [/u][/b]: Served as Team Lead and achieved from 9 to 16 as per the objectives & norms.

[b][u]Title [/u][/b]: VAPCO-Value Added Per Employee Cost
[b][u]Description [/u][/b]: Achieved 0.68 to more than 1.70.

[b][u]Title [/u][/b]: SGIA & QIT - Small Group Improvement Activity & Quality Improvement Team
[b][u]Description [/u][/b]: Created 4 teams & achieved above 150 improvements in the zone through which it became possible to reduce Plant Preparation Time from 120 to 45 minutes.

[b][u]Title [/u][/b]: Quality Block
[b][u]Description [/u][/b]: Developed the Quality Module and handled customer line rejection, customer complaints, in-house product & process NC, parts rejection & in-house rework[/QUOTE]

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