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[QUOTE=Unregistered;271617]Prafful M.Mahajan Pune- Satara Road Pune-411046 [b][u]E-MAIL [/u][/b]: prafful1mahajan AT gmail.com , praffulmahajan AT rediffmail.com [b][u]SUMMARY [/u][/b]: 2+ years of work experience in a CRM (customer Relationship Management) software and handling customer queries with appropriate solution independently as a Service Co-coordinator. [b][u]SKILLS [/u][/b]: [b][u]COMPUTER SKILLS [/u][/b]: - Expertise in MS-office 2003 - Very good knowledge of MS-Excel - Excellent in handling CRM software with MIS report generating, data exporting and many more activities. - Very good exposure of handling ERP System. [b][u]- SOFT SKILLS [/u][/b]: - Very good in Business communication, Email writing. - Excellent in customer handling independently. [b][u]EXPERIENCE [/u][/b]: [b][u]Service Coordinator [/u][/b]: Monarch Technologies (Pune) Pvt. Ltd. (Service provider of LENOVO & IBM) [b][u]Profile [/u][/b]: - Working on SAP software on daily basis - Responsible for MIS reporting - Online part order placing - Handling customer quarries - Arranging the technician for onsite calls - Coordinate with the internal engineers regarding call closing & customer requirements [b][u]Customer care Executive Jun2008- Jul 2010 [/u][/b]: VIJAY SALES, PUNE [b][u]Profile [/u][/b]: - Working on CRM Software on daily basis for arranging demo calls, updating customer regularly, solving customer queries, providing feedback to them. - MIS Report generation on daily basis. - Handling customers independently. - Very Good Job Efficiency – always ready to complete assigned task timely and without any flaws with good quality. - Very good exposure of using Intranet and internet for all activities related to business. - Excellent in understanding the database. - Excellent in Understanding and Responding to customer's Requirements, Handling and Follow-up of customers Requirements, Written Communication and Presentation Skills. - Responsible for making SRT (Sales Return Transaction) and PRT (Purchase Return Transaction) activities. [b][u]Backoffice-Executive OCT2006- DEC2007 [/u][/b]: MAHAVIR STEEL INDUSTRIES LTD,PUNE [b][u]Profile [/u][/b]: - Worked on ERP system for making daily sales entries, purchase entries, inventory stock updates. - Responsible for making sales, purchase invoices and getting verified with seniors. - Responsible for doing daily voucher entries in Tally7.2. - Involved in online sales order placing. [b][u]Sr. Service Co-ordinator Jan 2011 – till today [/u][/b]: Neoteric (F1 Info Solution & Services Pvt. Ltd.) (National distributor & service provider of Benq / Asus/Tata Aig/Logitech/Iomega/umax/Nec/Toshiba Etc. [b][u]Profile [/u][/b]: - Handling Daily walk in customers. - Responsible for all logistic work like Material Inward & Outward / dispatching Etc. - MIS Reporting to regional Manager - Responsible for part order placing . - Co-ordinate with product manager regarding material Allocation Responsible for call allocation to engineer. [b][u]EDUCATION [/u][/b]: [b][u]B. COM [/u][/b]: 2003-2006 [b][u]Percentage [/u][/b]: 51%[/QUOTE]
