CRM Customer Relationship Management : Resume

[manpreetbains1@gmail.com]

MANPREET KAUR
Kolkata
E-Mail : manpreetbains1 AT gmail.com

Career Objective :
- To pursue a career with an organization, which empowers its employee with the right kind of growth path.
- Achievement of organizational goals through team efforts, dedication & long-term association.

Career Conspectus : 8 years 4 months of experience in the areas of Tele-Marketing Customer Relationship Management Team Operations MIS Reporting Dealership Management
* A competent professional with proficiency in tele-marketing (General Insurance).
* Expertise in implementing procedures to facilitate high quality customer service in
Open Market Solutions.
* Excellent communication, presentations and mentoring skills in developing
retention and business continuity plans and service standards of excellence.
* Co-ordination in developing cross sell business in order to generate maximum
revenue with the pre-set guidelines in order to achieve the sales target.
* Daily reporting to the Sales Managers as per the achievement of business.

Career Contour :Presently working with Audi Kolkata (as a Assistant Lobby Manager) from June-2011 till date.
Key Result Area :
* Looking after the entire Registration Department.
*Looking after the ATO Training Portal.
* Managing service operations for rendering and achieving quality services providing first line customer support by resolving issues.
* Assessing customer feedback,evaluating areas of improvements and providing feedback to the channel partners regarding the same and achieving customer service matrices.
* Looking after the renewal of the insurance.
* Keep a track on the movement of the vehicles.
* Monitoring the Enquiries and feed those enquiries in the DMS.
*Look after the Deliveries of the Car.
*Keep a track on the test drives.
* Making a PSF calls.

Previous Employment Details :
* Managing service operations for rendering and achieving quality services providing first line customer support by resolving issues ensuring minimum TAT.
4 yrs associated with A.M. Enterprises (D.S.A. of HDFC Bank Ltd) from May-04 to May-11.
Key Result Area :
* Ensuring meeting of individual and team targets and managing D.S.R. entries for the same.
* Keep a track of team member’s performance and attendance.
* Planning and preparing training for new joinees .
* Mapping client’s requirements and co-ordinating in developing and implementing processes in line with pre-set guidelines.
* Preparing MIS and other reports with a view to apprise management of the process operations.

Scholastics :
- B.Com from Calcutta University in the year 2003.
- Passed +2 (Class XII) under W.B.H.S.C.E., West Bengal Board from Jaipuria College in the year 2000.
- Passed (Class X) from Central Modern School in the year 1998.

IT Skills : Conversant in Microsoft Office-98 and 2000 and Internet Applications

Personal Dossier :
Date of Birth : 22nd January - 1982.
Marital Status : Single
Nationality :Indian
Languages Known : English, Hindi, Punjabi and Bengali.

Declaration : I hereby declare that the above particulars furnished are true and correct to the best of my knowledge and if any discrepancy related to the same arises will lead to my candidature cancelled.
Signature :
Date :
Place :

[Unregistered]

Prafful M.Mahajan
Pune- Satara Road
Pune-411046
E-MAIL : prafful1mahajan AT gmail.com , praffulmahajan AT rediffmail.com

SUMMARY :
2+ years of work experience in a CRM (customer Relationship Management) software and handling customer queries with appropriate solution independently as a Service Co-coordinator.

SKILLS :
COMPUTER SKILLS :
- Expertise in MS-office 2003
- Very good knowledge of MS-Excel
- Excellent in handling CRM software with MIS report generating, data exporting and many more activities.
- Very good exposure of handling ERP System.

- SOFT SKILLS :
- Very good in Business communication, Email writing.
- Excellent in customer handling independently.

EXPERIENCE :
Service Coordinator :
Monarch Technologies (Pune) Pvt. Ltd.
(Service provider of LENOVO & IBM)

Profile :
- Working on SAP software on daily basis
- Responsible for MIS reporting
- Online part order placing
- Handling customer quarries
- Arranging the technician for onsite calls
- Coordinate with the internal engineers regarding call closing & customer requirements

Customer care Executive Jun2008- Jul 2010 :
VIJAY SALES, PUNE
Profile :
- Working on CRM Software on daily basis for arranging demo calls, updating customer regularly, solving customer queries, providing feedback to them.
- MIS Report generation on daily basis.
- Handling customers independently.
- Very Good Job Efficiency – always ready to complete assigned task timely and without any flaws with good quality.
- Very good exposure of using Intranet and internet for all activities related to business.
- Excellent in understanding the database.
- Excellent in Understanding and Responding to customer's Requirements, Handling and Follow-up of customers Requirements, Written Communication and Presentation Skills.
- Responsible for making SRT (Sales Return Transaction) and PRT (Purchase Return Transaction) activities.


Backoffice-Executive OCT2006- DEC2007 :
MAHAVIR STEEL INDUSTRIES LTD,PUNE
Profile :
- Worked on ERP system for making daily sales entries, purchase entries, inventory stock updates.
- Responsible for making sales, purchase invoices and getting verified with seniors.
- Responsible for doing daily voucher entries in Tally7.2.
- Involved in online sales order placing.

Sr. Service Co-ordinator Jan 2011 – till today :
Neoteric (F1 Info Solution & Services Pvt. Ltd.)
(National distributor & service provider of Benq / Asus/Tata Aig/Logitech/Iomega/umax/Nec/Toshiba Etc.
Profile :
- Handling Daily walk in customers.
- Responsible for all logistic work like Material Inward & Outward / dispatching Etc.
- MIS Reporting to regional Manager
- Responsible for part order placing .
- Co-ordinate with product manager regarding material Allocation
Responsible for call allocation to engineer.

EDUCATION :
B. COM : 2003-2006
Percentage : 51%