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[QUOTE=Guest;262665]Zaira R. Shaikh Thane (dist) Mumbai-61 [b][u]E- Mail [/u][/b]: zaira.cmsi AT gmail.com [b][u]CAREER OBJECTIVE [/u][/b]: Seeking an opportunity to work in challenging environment that helps me to contribute in an effective manner towards the success value addition of the organization. I look forward to being given increasing amounts of responsibility to use my creativity and explore different vista. [b][u]PROFESSIONAL EXPERIENCE [/u][/b]: [b][u]Organization [/u][/b]: ACME [b][u]Designation & Period [/u][/b]: Customer Care Executive (26th Dec 2011 – Present) - Entering chq in ERP system. - Preparing Bank collection and deposition. - Co-ordination with HO. - Follow-up with customers for payment. - Entering expenses, Service Tax & Vat in ERP system. - Meeting customers, listening to their quires, coordinating with seniors’ for resolving their quires. - Giving details to the customers about registration and stamp duty. - Follow–up with registrar office to complete the formalities of registration. - Filling up Agreement for Sale. - Updating excel sheets for MIS of service tax, Vat and collection. - Complete transfer procedure. - Complete New Booking formality. - Complete brokerage procedure. - Follow-up with HO for brokerage payment to the broker. - Volunteering in exhibition to represent ACME. [b][u]Organization [/u][/b]: CMS I-Systems India Pvt Ltd. [b][u]Designation & Period [/u][/b]: Front Office cum Administration Executive (1stJuly2009 – 30thNov 2011) [b][u]Work Profile [/u][/b]: - Handling staff administration. - Maintain files, records and documents schedule manually as well as on computer. - Attending calls/ EPBAX. - Maintain the general filing system and file all correspondence. - Travel arrangements and hotel booking and compile routine exceptional reports. - Handling all the correspondence (like emails, fax and telephone calls) of CEO. - Coordination with different departments like with the HR and Accountant. - Handling Housekeeping on day to day basis. - Taking care of the day to day admin activities of the Organization like records of Stationery, Couriers (inward & outward) ,printing, scanning and other correspondence work etc.. - To handle the petty cash. - Handling Reception Guest & Associate calls. - Giving Access Card & Access for the Employees. - Cab arrangements for the employees / client. - Handling New Joiners documentation & Bank Account Openings for employees. - All travel related process and Visa Processing documentation & Ticketing and Insurance follow up for clients and employees. - Organizing events like birthday celebrations with the help of HR. [b][u]Organization [/u][/b]: Vedic Media Solutions. [b][u]Designation & Period [/u][/b]: Office Administrative (1st April 2008 - 31st May 2009) [b][u]Work Profile [/u][/b]: - Handling calls and transferring calls to the concerned Department. - Taking care of house keeping - Managing interviews. - Handling all filling systems. - Handling the process for bank account opening of new joiners’ - Handling queries related to electronic items like A.C, Computers etc.. [b][u]Organization [/u][/b]: Spanco. (Call Center) [b][u]Designation & Period [/u][/b]: Team Leader (17th November 2006 – 28th February 2008) [b][u]Work Profile [/u][/b]: - Managing a team of almost 20 people. - Giving training to the new joiners’ in the team. - Taking care of attrition. - Achieving targets on daily, weekly & monthly basis. - Verifying the details of a sale call. - Taking briefing of the team & boosting them to achieve the target. [b][u]Organization [/u][/b]: Standard Chartered Bank. [b][u]Designation & Period [/u][/b]: Freelancer (12th July2004 – 31st October 2006) [b][u]Work Profile [/u][/b]: - Collecting data for calling by doing cold calls - Calling the customers on the collected data & convincing them for home loans, loans against shares & opening of demat accounts. - Fixing an appointment & meeting the customer to close the call - Filing the form & doing other necessary procedures to submit the documents in the bank [b][u]Educational Qualifications [/u][/b]: - S.S.C passed from ST.Francis.Xaveirs.High.School in the year 1997 (54.53%) - H.S.C passed from St.Xaviers Junior College in the year 1999 (59.00%) [b][u]Other Qualifications [/u][/b]: - Completed basic course for computers of 6months. - Completed Fashion Designing basic course of 1 year. [b][u]Personal Details [/u][/b]: [b][u]Father’s Name [/u][/b]: Rafiq .Shaikh [b][u]Date of Birth [/u][/b]: 24th May 1981 [b][u]Sex [/u][/b]: [b][u]Marital status [/u][/b]: Single: [b][u]Mother Tongue [/u][/b]: Hindi [b][u]Religion [/u][/b]: Muslim [b][u]Language Known [/u][/b]: English, Hindi, Marathi [b][u]Interests [/u][/b]: Listening music, Reading books, Practicing yoga [b][u]DECLARATION [/u][/b]: I do hereby declare that whatever written above regarding my carrier is true to the best of my knowledge and belief. [b][u]Place [/u][/b]: Mumbai [b][u]Date [/u][/b]: [b][u]Sign [/u][/b]:[/QUOTE]
