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[QUOTE=Guest;254046]SUMIT KUMAR [B]Email [/B]: s_kumarpoddar AT yahoo.com [B]OBJECTIVE [/B]: Seeking managerial assignments in Business Development/ Retail Sales/ Brand Management with ROI accountability with a growth oriented organization of repute [B]SUMMARY OF SKILLS [/B]: - Hardworking and result oriented professional offering experience across all areas of Store Operations; currently spearheading as a Store Supervisor with Marks & Spencer. - Proven acumen in managing key responsibilities such as Inventory Management, Client Servicing, Analyzing market demand, Monitoring competitor activities and Developing appropriate strategies - Possess knowledge of Scheduling, Training and Ordering. Enriched with the ability to learn new concepts & technology within a short span of time. - Ability to analyze and understand Business requirements, Customer-value maximization, Developing new business processes and Revenue streams. - Skilled in creating innovative strategies and formulating administrative policies for accelerated growth of the organization and cost optimization. - Well developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations. [B]PROFESSIONAL EXPERIENCE [/B]: MARKS & SPENCER April 2007- October 2012 Store Supervisor - Responsible for sales & space analysis to keep departments proportional. - Accountable for driving sales through UPT lines, best sellers, product of the week etc with the right placement & stock availability. Making sales reports on daily & weekly basis to keep the track on sales growth and taking appropriate action to maintain 20% like for like growth. - Responsible for updating customers with the prevailing trends and designs in vogue for promotion of the shop products. - Handling customer issues and complaints ensuring their satisfaction with the product to enhance and sustain business. Managing customer service operations for rendering and achieving quality services. - Enrolling 15000 customers to loyalty programme annually through right training to store loyalty champion and store team. - Efficiently using inventory management system & procedure for effective store management & control measures to reduce obsolete stock, ensuring availability of materials for facilitating decision making process. - Efficiently handling recruitment, training, handling top& bottom performer through appreciation and performance policy to gear them to M&S standards & annual appraisal of team members - Developing and maintaining healthy and cooperative working environment within organization by assisting and coordinating with others time to time to ensure smooth flow of business operations. - Implementing merchandising activities like display, stock arrangement in an attractive manner to create effective visual impact for higher conversion and maintain a high end store image. Also, responsible for giving seasonal presentation of different BU’s in terms of sequential link, space & layout. PRIMUS November 2005-March2007 [B]Store Manager :[/B] - Responsible for assisting the Manager Operations in term of - sales and profitability, Brand Handling, Customer Handling, Manpower handling, administrative and accounts related tasks, inventory, Visual Merchandising and Ethical Issues. - Accountable for sales analysis and execution of plans to achieve the target given by Head Office. Responsible for leading the team of Visual Merchandisers for in-store display. - Responsible for monitoring effective inventory control for ensuring ready availability of materials to meet the business targets thereby leading to revenue generation and profitability. - Managing operations, identifying improvement areas and implementing measures to maximize customer satisfaction levels through the effective application of the system. - Deftly developed and implemented major business strategies and purchase schedules thereby ensuring accomplishment of organizational objectives. - Responsible for setting targets for different brands, apparels, making reports on product movement, monitored daily sales and coordinated on promotional activities - Monitored the incoming and outgoing stock. Identified the fast and slow movers and worked on keeping the minimum stock level. PARX (RAYMOND APPAREL LIMITED) July-November 2005 [B]Customer Care Associate :[/B] - Ensured stock availability identified slow and fast movers, replenishment, ordering and re-ordering. - Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process. - Responsible for making FCC – Loyalty program- members, maintained customer’s database, exchanges, alteration, and sales targets. - Ensured customer issues are promptly addressed, documented and resolved in a timely and professional manner and passed them to correct channels. - Handled customer escalations and coordinated with other departments to resolve issues. [B]EDUCATIONAL CREDENTIALS [/B]: Pursuing Post Graduate Diploma in Retail Management Symbiosis, Pune Diploma in Computer Sikkim Manipal University Bachelor of Arts (History) [B]Computer Proficiency [/B]: MS Office, Internet application and various Retail softwares [B]Date of Birth [/B]: 1st March, 1979[/QUOTE]
