Retail Store Manager : Resume

[Skanojiya]

CURRICULUM-VITAE :
SATYENDRA KANOJIYA
Email Id - (satyendrakanojiya AT gmail.com)

Career Objective :
To secure a challenging position where I can effectively contribute my Skills.

Projects Undertaken :
External Project :
- Project Title- Brand Promotion and Competitive Analysis of HCL Career Development Center.
- Organization-HCL Career Development Center.
- Duration -2 Months.

Internal Projects :
- Project Title-Understanding change & Development in Organizations.
- Project Title-Brand positioning & Competitive market analysis of HEAD & SHOULDER SHAMPOO.

Professional Attainment :
- Industrial visit to Greenply Industries Limited, Amtala(West Bengal).

Co- curriculum activities :
- Participate in Green Run
- Corporate Social responsibility

Achievements :
Participate in 3rd SAARC/13th National Jamboree Camp of the Bharat Scout and Guide.

Work Experience : Working at Crossword Bookstore as Asst. Store Manager.

Academic Qualification :
Degree Institute/University Discipline Year of Passing % Aggregate :
M.B.A. E.I.I.L.M. Marketing/Retail 2011 63%
Graduation Shivaji V.P. MV CSJM B.A. (English) 2008 46%
Higher Secondary D.S. Inter College, (U.P. Board) Science 2004 44%
Secondary S.D.S. Vidya Mandir, (U.P.Board) General 2001 47%

Technical Skills :
Operating Systems : M.S. Office.

Personal Profile :
Sex : Male
Marital Status : Single
Nationality : Indian
Hobbies : Playing Chess & Cricket, Cooking.

Declaration :
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place : Delhi
Date :

(Satyendra Kanojiya)

[Guest]

SUMIT KUMAR
Email : s_kumarpoddar AT yahoo.com

OBJECTIVE :
Seeking managerial assignments in Business Development/ Retail Sales/ Brand Management with ROI accountability with a growth oriented organization of repute

SUMMARY OF SKILLS :
- Hardworking and result oriented professional offering experience across all areas of Store Operations; currently spearheading as a Store Supervisor with Marks & Spencer.
- Proven acumen in managing key responsibilities such as Inventory Management, Client Servicing, Analyzing market demand, Monitoring competitor activities and Developing appropriate strategies
- Possess knowledge of Scheduling, Training and Ordering. Enriched with the ability to learn new concepts & technology within a short span of time.
- Ability to analyze and understand Business requirements, Customer-value maximization, Developing new business processes and Revenue streams.
- Skilled in creating innovative strategies and formulating administrative policies for accelerated growth of the organization and cost optimization.
- Well developed communication skills with reputation of unwavering accuracy, credibility & integrity, exceptional presentation skills with the ability to perform above expectations.

PROFESSIONAL EXPERIENCE :
MARKS & SPENCER April 2007- October 2012
Store Supervisor
- Responsible for sales & space analysis to keep departments proportional.
- Accountable for driving sales through UPT lines, best sellers, product of the week etc with the right placement & stock availability. Making sales reports on daily & weekly basis to keep the track on sales growth and taking appropriate action to maintain 20% like for like growth.
- Responsible for updating customers with the prevailing trends and designs in vogue for promotion of the shop products.
- Handling customer issues and complaints ensuring their satisfaction with the product to enhance and sustain business. Managing customer service operations for rendering and achieving quality services.
- Enrolling 15000 customers to loyalty programme annually through right training to store loyalty champion and store team.
- Efficiently using inventory management system & procedure for effective store management & control measures to reduce obsolete stock, ensuring availability of materials for facilitating decision making process.
- Efficiently handling recruitment, training, handling top& bottom performer through appreciation and performance policy to gear them to M&S standards & annual appraisal of team members
- Developing and maintaining healthy and cooperative working environment within organization by assisting and coordinating with others time to time to ensure smooth flow of business operations.
- Implementing merchandising activities like display, stock arrangement in an attractive manner to create effective visual impact for higher conversion and maintain a high end store image. Also, responsible for giving seasonal presentation of different BU’s in terms of sequential link, space & layout.

PRIMUS November 2005-March2007
Store Manager :
- Responsible for assisting the Manager Operations in term of - sales and profitability, Brand Handling, Customer Handling, Manpower handling, administrative and accounts related tasks, inventory, Visual Merchandising and Ethical Issues.
- Accountable for sales analysis and execution of plans to achieve the target given by Head Office. Responsible for leading the team of Visual Merchandisers for in-store display.
- Responsible for monitoring effective inventory control for ensuring ready availability of materials to meet the business targets thereby leading to revenue generation and profitability.
- Managing operations, identifying improvement areas and implementing measures to maximize customer satisfaction levels through the effective application of the system.
- Deftly developed and implemented major business strategies and purchase schedules thereby ensuring accomplishment of organizational objectives.
- Responsible for setting targets for different brands, apparels, making reports on product movement, monitored daily sales and coordinated on promotional activities
- Monitored the incoming and outgoing stock. Identified the fast and slow movers and worked on keeping the minimum stock level.

PARX (RAYMOND APPAREL LIMITED) July-November 2005
Customer Care Associate :
- Ensured stock availability identified slow and fast movers, replenishment, ordering and re-ordering.
- Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing Qualitative developmental aspects of the process.
- Responsible for making FCC – Loyalty program- members, maintained customer’s database, exchanges, alteration, and sales targets.
- Ensured customer issues are promptly addressed, documented and resolved in a timely and professional manner and passed them to correct channels.
- Handled customer escalations and coordinated with other departments to resolve issues.

EDUCATIONAL CREDENTIALS :
Pursuing Post Graduate Diploma in Retail Management Symbiosis, Pune
Diploma in Computer Sikkim Manipal University
Bachelor of Arts (History)

Computer Proficiency :
MS Office, Internet application and various Retail softwares

Date of Birth : 1st March, 1979