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[QUOTE=Guest;252032]AJAY T KATKAM [B]E-Mail [/B]: ajaykatkam11 AT gmail.com [B] Objective : [/B]Seeking assignments in Customer Service / International Sales / International Collections with an organisation of repute [B]Nearly 4 years of rich experience in the field of [/B]: - Customer Service - Collections (PL,CC,HL) - International Sales - Adept at handling day to day activities in co-ordination with internal departments for ensuring smooth business operations - Hands on experience in general administrative activities and policy implementation across assignments - Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills [B]Key Business Skills [/B]: [B]- Customer Service Management [/B]: Enhancing customer satisfaction matrices & monitoring customer complaints. Building and maintaining healthy business relations, ensuring maximum customer satisfaction. Consulting with customers to resolve complaints and verify financial and credit transactions. [B] - Collections [/B]: Collecting entire outstanding with the interest part, Understanding customer problems and providing settlement to clear customer dues, Effectively resolved billing & service related disputes of the customers, Dealing with the charge of customer, Doing small activity to trace the customers. [B]Employment Scan [/B]: I2C World BPO ltd, Mumbai since Jan’12 CRE- Customer Relationship Executive [B]Accountability [/B]: - Customer Relationship Executive - Taking (US) outbound call’s - Giving more benefits and discounts to the customers for there electricity bill - achieved targets thereby maintaining the TAT set for the department - Giving 100percent towards the job and taking appreciation by manager - Monitored the calls of executives and shared appropriate feedback - Imparting training to new executive in the team Since September 2010, was involved in business (Marketing executive) for around 1.6 years [B]Just dial ltd, Mumbai [/B]: Sep’10 to April’11 TLE – Tele Marketing Executive [B]Accountability [/B]: - Customer Relationship Executive - Handling entire remote city - Giving registration to the businessman to get more business - Dealing with corporate customer - achieved targets thereby maintaining the TAT set for the department [B]Serco BPO Ltd, Mumbai [/B]: March’09 to Sep’10 TCE- Tele Collections Exsicutive [B]Accountability [/B]: - Customer Relationship Executive - Collecting entire outstanding with the interest part - Understanding customer problems and providing settlement to clear customer dues - Effectively resolved billing & service related disputes of the customers - Dealing with the charge of customer - Doing small activity to trace the customers [B]Notable Credits [/B]: - Effectively involved in resolving queries / complaints for indent approvals - Day to Day assistance to Department Head in handling various day-to-day customer escalations - Effectively resolved billing & service related disputes of the customers - Effectively achieved targets thereby maintaining the TAT set for the department. [B]Academia [/B]: - HSC , Not Perusing Graduation. [B]Computer Skills [/B]: - Windows 95/98/2000/XP, MS Office [B]Personal Profile :[/B] [B]Date of Birth [/B]: 11th May 1986 [B]Language Proficiency [/B]: English, Hindi, Marathi, Telugu.[/QUOTE]
