Resume / CV : Customer Service Representative

[sanjeev.verma]

Sanjeev Kumar Verma.
Email :sanjeev.verma82 AT ymail.com

OBJECTIVE :
To get an experience of professional work culture and develop a long term good relationship with the firm and to pursue responsible and challenging career in the reputed organization with professional environment and career growth.

EXPERIENCE :
Worked as a Customer Service Representative & as a Team Leader in HUTCH (Vodafone) Delhi process from Nov 2005 to Nov 2007.

PROFESSIONAL QUALIFICATION :
- B.I.T. (Bachelor of information technology) from MAHE in 2003.
- PG. Diploma in mass com from Guru Ghashi Das university Bilashpur (CG) in 2005
- Pursuing P.G.D.M from IITM (Delhi).

Areas of interest :Marketing (Major) Human Resources (Minor)

INDUSTRIAL VISIT & TRAINING :
Industrial visit to Hero Honda Co.Ltd., Gurgaon.
Industrial visit to NTPC, Badarpur, New Delhi.
Industrial visit to Somany Ceramics, Bahadurgadh.
Industrial visit to Maruti Suzuki india Ltd. Gurgaon,
Summer training project at Standard Chartered Bank Gurgaon.

PERSONAL SKILLS :
- Comprehensive problem solving ability, Good written and oral communication skill, ability to work in a team and handle a team.

COMPUTER PROFICIENCY :
- Client O/S :- Win 2000, XP, Windows 2007

HOBBIES :
- Listening music, Creative writing

PERSONAL DETAILS :
Date of Birth : July-28-1982
Language known : Hindi, English, Bangla
Marital Status : Single
Religion : Hindu

Declaration :
I hereby declare that the information furnished above true to the best of
my knowledge.

DATE : 04-MAR-2010
PLACE : New Delhi

(SANJEEV KUMAR VERMA)

[Guest]

AJAY T KATKAM
E-Mail : ajaykatkam11 AT gmail.com

Objective :
Seeking assignments in Customer Service / International Sales / International Collections with an organisation of repute

Nearly 4 years of rich experience in the field of :
- Customer Service - Collections (PL,CC,HL) - International Sales
- Adept at handling day to day activities in co-ordination with internal departments for ensuring smooth business operations
- Hands on experience in general administrative activities and policy implementation across assignments
- Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills

Key Business Skills :
- Customer Service Management : Enhancing customer satisfaction matrices & monitoring customer complaints. Building and maintaining healthy business relations, ensuring maximum customer satisfaction. Consulting with customers to resolve complaints and verify financial and credit transactions.

- Collections : Collecting entire outstanding with the interest part, Understanding customer problems and providing settlement to clear customer dues, Effectively resolved billing & service related disputes of the customers, Dealing with the charge of customer, Doing small activity to trace the customers.

Employment Scan :
I2C World BPO ltd, Mumbai since Jan’12 CRE- Customer Relationship Executive
Accountability :
- Customer Relationship Executive
- Taking (US) outbound call’s
- Giving more benefits and discounts to the customers for there electricity bill
- achieved targets thereby maintaining the TAT set for the department
- Giving 100percent towards the job and taking appreciation by manager
- Monitored the calls of executives and shared appropriate feedback
- Imparting training to new executive in the team
Since September 2010, was involved in business (Marketing executive) for around 1.6 years

Just dial ltd, Mumbai : Sep’10 to April’11 TLE – Tele Marketing Executive
Accountability :
- Customer Relationship Executive
- Handling entire remote city
- Giving registration to the businessman to get more business
- Dealing with corporate customer
- achieved targets thereby maintaining the TAT set for the department

Serco BPO Ltd, Mumbai : March’09 to Sep’10 TCE- Tele Collections Exsicutive
Accountability :
- Customer Relationship Executive
- Collecting entire outstanding with the interest part
- Understanding customer problems and providing settlement to clear customer dues
- Effectively resolved billing & service related disputes of the customers
- Dealing with the charge of customer
- Doing small activity to trace the customers

Notable Credits :
- Effectively involved in resolving queries / complaints for indent approvals
- Day to Day assistance to Department Head in handling various day-to-day customer escalations
- Effectively resolved billing & service related disputes of the customers
- Effectively achieved targets thereby maintaining the TAT set for the department.

Academia :
- HSC , Not Perusing Graduation.

Computer Skills :
- Windows 95/98/2000/XP, MS Office

Personal Profile :
Date of Birth : 11th May 1986
Language Proficiency : English, Hindi, Marathi, Telugu.