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Centre Manager Operation / Area Manager : Resume CV
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[QUOTE=Sureshbabu76;249913]Suresh Babu E[B] Profile[/B] Over 10 Years of experience in Business Process Outsourcing, with ability to work on own initiative, as part of a team and motivating team to achieve the objectives. Good people management, analytical and problem solving skills. Dedicated to maintaining high quality standards and handling new processes. [B]Roles and Responsibilities [/B]: - Extensive knowledge in maintaining high quality standards, customer support, project management, project implementation and documentation. - Excellent people management skill. - In charge of Quality Compliance & conducting Internal Audit for BS 7799 & ISO 9001 - Good team player with good communication and interpersonal skills. - Managing team and assigning the tasks, and motivating team to meet deadlines Performance improvement-repetitive in nature. - Creativity is high in process improvements. - Answer valuation enquiries from UK-Case Managers, sourcing data from systems records contained in valuation packages and elsewhere. - Assist in managing the work queues. - Assist in preparation of routine and management reports. - Ensure accurate and timely reporting to customers and top management. - Identify, facilitate and implement process improvement ideas to improve efficiency. - Giving feedback to team members on performance & areas of improvement on a monthly basis [B] Computer Proficiency [/B] - Operating System : Windows 95, Windows NT 4.0, Windows 98, - Packages : MS Word, MS Power Point, MS Excel [B]Educational Qualification [/B]: Diploma in Electronics & Communication S.G.R. Polytechnic, Bangalore. PNC (Professional Diploma in Network Centred Computing) NIIT Residency Road Branch, Bangalore. [B]Work Experience [/B]: CAPITA INDIA PVT LTD (September 2009 – Till Date) Working as a Process Leader, managing a team of 35 people, tracking their accuracy & productivity. Interaction with customers to ensure smooth transition & stabilization of the process. AXA Business Service Pvt Ltd (October 2000 – August2009) Working as a Process Leader, managing a team of 35 people, tracking their accuracy & productivity. Interaction with customers to ensure smooth transition & stabilization of the process. Was selected to get trained in AXA Sun life centre in Bristol UK, successfully got accredited & was responsible to set up a process team in AXA Bangalore. NVT- QC Pvt Ltd., (October 1997 – October 1999) Worked as Solution Provider in Windows NT for ISO 9001 I.T.I Limited (November 1999 to October 2000) Worked as a Technical Apprentice [B] Interests & Activities[/B] - Organizing Cultural Function in School / College - Drawing / Sketching - Conducting Seminars [B]Date [/B]: [B]Place [/B]: Bangalore. (E.SURESH BABU)[/QUOTE]
