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[QUOTE=Guest;249519][B][U]RESUME [/U][/B]: Pankaj Kumar E-mail : - pankajgupta2601 AT yahoo.in [B][U]CAREER OBJECTIVE [/U][/B]: To be in a responsible position in an organization, which is market oriented, with opportunities to use my knowledge and experience, leveraging on my strengths, Self-confidence, commitment and progress to ultimately head the unit with global scale of operations. [B][U]PROFESSIONAL SKILLS [/U][/B]: Lead, motivate and work in a team, knowledge of Computers, Good organizational communication skills, Exposure to different assignments. [B][U]QUALITIES [/U][/B]: Interpersonal / Communication and Co-ordination, Diligent, Hard Working, Ability to cope up with new Trends and Technology. Ability to handle Pressure. [B][U]PROFESSIONAL EXPERIENCE [/U][/B]: Working as Channel Partner of Reliance Communications Ltd. At Kurukshetra. From Sep. 2011 to Till Date… - Taking Care of Retail Postpaid sales. - Taking care of customers complaints. - Taking Care of collections and Retention. Worked with RELIANCE COMMUNICATIONS LTD. As a Customer Care Lead for Mandi Cluster (Himachal). From 15th March 2004 to 10th April 2011. [B][U]COSD TEAM Member [/U][/B]: - Taking care of all types of customer service complaint (Q,R,C). - Resolve the complaint of all touch points i.e. RMS, Prepaid & Postpaid Distributors and FOFO’s. - Looking after 11 Locations includes Mandi Cluster. - Taking care of Refund process for HP Circle. - Taking care of all IVR and Hot Line complaints. - Personally Visits on HVC Customers as per Company Process. - Responsible for New product Training and IVR Testing. - Responsible for CSAT score of all the RMS. - Responsible for NAPP process with the help of Collection and Retention team. - Heading the Team of Three ZOE’s for Mandi Cluster. Worked with Airtel Bharti Ltd. [B][U]Duration [/U][/B]: From July 2003 – Feb 2004 [B][U]Designation [/U][/B]: Marketing executive. [B][U]About the company [/U][/B]: Airtel, one of the leading providers of mobile telephony using GSM technology, with an increasing strong hold in the North India. [B][U]Job Responsibility [/U][/B]: - In charge of corporate sales. - Was also the account holder for some of the major accounts handled by Airtel. - Market Analysis and trend settings were discussed and solution to be extracted Worked with S.P. Ravish Associates. [B][U]Duration [/U][/B]: From June 2002 – May 2003 [B][U]Designation [/U][/B]: Agency Manager (Verification) [B][U]About The Company [/U][/B]: S.P.Ravish Associates one of the growing CA firms. [B][U]Job Responsibility [/U][/B]: - Handling the Verifications of ICICI Bank and CITI Finance as Agency Manager. - Handled the Team Of 6 Boys for Verification. - Daily DVR sent to Concern Persons. [B][U]EDUCATION QUALIFICATION [/U][/B]: B.Com from Kurukshetra Univ. (April 2001). PGDCA from Kurukshetra Univ. [B][U]COMPUTER KNOWLEDGE [/U][/B]: Tally 5.4 & 4.5 from CMCS One-year diploma from Aptech MS-office, Windows 2000 [B][U]PERSONAL DETAILS [/U][/B]: Date of Birth : 13th April 1980 Marital Status: Married. Nationality : Indian. Place of Birth: Pehowa. Languages : English, Hindi & Punjabi [B][U]Place [/U][/B]: [B][U]Dated [/U][/B]: (PANKAJ KUMAR)[/QUOTE]
