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Phone Banking Officer : Resume
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[QUOTE=Guest;244984][B][U]RESUME [/U][/B]: PRANALI SWARAJ SAMUDRA. [B][U]JOB OBJECTIVE [/U][/B]: To gain precious knowledge and experience from professional environment and devote my sincere efforts and skills to the full extent for the achievements of desired results. [B][U]WORK EXPERIENCE [/U][/B]: Worked with DELTA SERVICES, service provider for ICICI LOMBARD GEN. INSURANCE CO. as a Query Officer. Since Aug 07 till Sep 08. [B][U]Job Profile [/U][/B]: Handling Customer Complaints on Mail, to analyze the customer queries & sending them to respective departments. Timely revert to the customer complaint mails, also responsible for closing & resolving query & to maintain daily MIS of the same. [B][U]As a Customer Service Officer [/U][/B]: Worked with Manpower Services India Pvt Ltd,service provider for Aditya Birla Financial Shared Services Ltd. Since Dec 2008 till Oct 2009. [B][U]Job Profile [/U][/B]:-Handling Inbound and Out bound Calls related to life insurance policies of customers. Worked with Destimoney Secuities Pvt Ltd. Since Dec 2009 till July 2010. [B][U]As a Customer Support Executive [/U][/B]: In Stock Broking Firm, handling Customer queries related to their Trading Accounts , also use to give trade confirmation on calls. Worked with The Ma foi Management Consultants Ltd,service provider for The Royal Bank Of Scotland. [B][U]Job Profile [/U][/B]:- Since Aug 2010, Working as a Phone Banking Officer on finacle and Vision plus software. Handling inbound as well as outbound calls related to General,preferred banking and credit cards. [B][U]EDUCATIONAL QUALIFICATION [/U][/B]: Passed H.S.C IN 2005. Shardashram Vidya Mandir Junior college of comm : (MAHARASHTRA BOARD). Passed S.S.C IN 2003. Shardashram Viyda Mandir Eng Medium High School : (MAHARASHTRA BOARD). [B][U]PERSONAL INFORMATION [/U][/B]: D.O.B : 31st October 1985. Marital Status : Married. [B][U]DECLARATION [/U][/B]: I hereby declare that the above written particulars are true to the best of my knowledge and belief. [B][U]DATE [/U][/B]: [B][U]PLACE [/U][/B]: MUMBAI.[/QUOTE]
