RESUME :
PRANALI SWARAJ SAMUDRA.

JOB OBJECTIVE :
To gain precious knowledge and experience from professional environment and devote my sincere efforts and skills to the full extent for the achievements of desired results.

WORK EXPERIENCE :
Worked with DELTA SERVICES, service provider for ICICI LOMBARD GEN. INSURANCE CO. as a Query Officer. Since Aug 07 till Sep 08.
Job Profile : Handling Customer Complaints on Mail, to analyze the customer queries & sending them to respective departments. Timely revert to the customer complaint mails, also responsible for closing & resolving query & to maintain daily MIS of the same.

As a Customer Service Officer :
Worked with Manpower Services India Pvt Ltd,service provider for Aditya Birla Financial Shared Services Ltd. Since Dec 2008 till Oct 2009.
Job Profile :-Handling Inbound and Out bound Calls related to life insurance policies of customers.

Worked with Destimoney Secuities Pvt Ltd. Since Dec 2009 till July 2010.
As a Customer Support Executive :
In Stock Broking Firm, handling Customer queries related to their Trading Accounts , also use to give trade confirmation on calls.

Worked with The Ma foi Management Consultants Ltd,service provider for
The Royal Bank Of Scotland.
Job Profile :- Since Aug 2010,
Working as a Phone Banking Officer on finacle and Vision plus software. Handling inbound as well as outbound calls related to General,preferred banking and credit cards.

EDUCATIONAL QUALIFICATION :
Passed H.S.C IN 2005. Shardashram Vidya Mandir Junior college of comm : (MAHARASHTRA BOARD).
Passed S.S.C IN 2003. Shardashram Viyda Mandir Eng Medium High School : (MAHARASHTRA BOARD).

PERSONAL INFORMATION :
D.O.B : 31st October 1985.
Marital Status : Married.

DECLARATION :
I hereby declare that the above written particulars are true to the best of my knowledge and belief.

DATE :
PLACE : MUMBAI.