Ask Question / Post resume

Post a reply to the thread: eScript Online Inc www.escriptonline.com Indore, Bhopal : Domestic Inbound Customer Support Team Leader

Your Message

Your Username:

Click here to log in

Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.

Title:

[QUOTE=muthukalee;232658][b]Company Name  [/b]: eScript Online Inc.
[b]Company Location  [/b]: Indore (India), San Jose (US)
[b]Designation (of vacancy)  [/b]: Team Leader Domestic Inbound Customer Support
[b]Company E-mail ID  [/b]: [email]hrd@escriptonline.com[/email]
[b]Company Website  [/b]: [url]www.escriptonline.com[/url]

[b]Job Description, Candidate Profile, Company Profile, Company Address  [/b]:

[b]Designation [/b]: TEAM LEADER
[b]Experience [/b]: 5 -6 Years
[b]Location [/b]: Indore, Bhopal, and Gwalior.

[b]Job Description [/b]: (Domestic Inbound Customer Support)
Creation & maintenance of reports, Service level & Answered level, Productivity and Quality Review, Team briefing Pre/Post shift, Transaction monitoring, Feedback & Coaching, Maintain agent performance data for discussion every day, Structured One to One discussion with Team (Documented), Handling customer & client complaints, Work Ethics, Floor Activities for Team Motivation, Take calls frequently for team motivation, Manage breaks during shifts, Counseling, Staff Retention (Attrition Control), Team Meeting (Documented).

[b]Desired Candidate Profile [/b]:
Creation & maintenance of incident reports, Customer facing experience of at least 2 years, Possesses good knowledge of quality standards and process deliverables to deliver client SLAs and meet set objectives, Maintaining performance ratings, getting productivity from the team, Well versed with Preparation of flow charts, process documents, operational reports etc, Excellent written and verbal communication and presentation skills.

[b]Company Profile [/b]:
eScript Online Inc. is managed by a team of professionals who have put in more than 100 man-years in the BPO/ ITES Industry. The management team has been involved in handling multiple processes, both Inbound and Outbound, from very diverse Industries including Telecom Services, Consumer Durables, FMCGs, Govt., and are well aware of the specifics of various Industries/Processes.

[b]Company Address [/b]:
[b]India  [/b]: 319 Chetak Center Annex, RNT Road, Indore, MP
[b]US [/b]: # 832, Gilchrist Drive #2, San Jose, California
[b]Contact for this Ad.  [/b]: hrd @ escriptonline . com

[b]General Notes  [/b]: 
1) This is a user submitted job / vacancy / career posting.
2) For more details of the company visit the company website. 
3) This is a job posting of eScript Online Inc., at Indore (India), San Jose (US) for the post of Team Leader

[b]More Information about this submission and submitter [/b]:
[b]Submission ID  [/b]: 6135288
[b]Date & Time  [/b]: 18th Oct 2012 6:49 AM (UTC)
[b]IP Address  [/b]: 122.168.22.17
[b]Browser info  [/b]: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0
[b]Predicted Country  [/b]: India[/QUOTE]

All times are GMT +5.5. The time now is 07:11 PM.