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[QUOTE=Guest;223613]Yatin Varshney
[b]Email [/b]: ytn0001 AT gmail.com 
 y_varshney AT yahoo.com 
[b]Career Objective [/b]: To work with a progressive organization and pursue a career in Supply Chain Management which provides me ample opportunities to implement and utilize my skills in a good professional environment
CAREER SUMMARY
3.5 Yrs of work experience in handling the Work Order, Work Completion Reports (WCR’s) and Invoicing.
ACHIEVEMENTS
- Best Performance Award for idea post paid customer care services.
- Best Performance in sales over the year in 2009-2010 for Reliance Communication is sales services.
AREAS OF EXPOSURE
Order Management (OM)
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Customer Satisfaction Enhancement 
- Front-End Supervision
- Sales & Margin Improvement
- Teambuilding & Training
- Cost-Reduction Strategies
- Order Fulfilments
- Preparation of MIS reports for Work orders.
Professional Experience
- 2 year experience in Reliance Communication as MIS Excutive.
- 1.5 years Experience in idea post paid as a Customer Care Executive.
- Responsible for timely processing of customer orders with complete accuracy 
- Handling all the escalations of Idea for all the 3 Hubs
[b]Responsibility [/b]:
 
- Firstly giving the task to associate to send mail & Fax to private operators, BSNL, MTNL& International operators to aware a new series.
- Secondly give the print out of fax and mail to telecaller and ask them to call-up the concern person of different telecom and take a test call for confirmation that level is open or not.
- Thirdly we receive the test call from different telecom we keep the record and prepare the M.I.S daily according to that report
- Co-ordinate with circle team for IR-21 & new SIM cards allocation of new MSC codes
ACADEMICS
- Pursuing Bachelor in Science 2nd from Dr. B. R. A University Agra. 
- Passed XII with 1st Division from Allahabad University (U.P Board) in 2009.
Professional Experience
- Diploma in Computer hardware and Networking from university Polytechnic, AMU Aligarh.
- Diploma in Computer Application from Gyan Computer Education Society Aligarh.
[b]Date  [/b]: 
 
[b]Place  [/b]: Aligarh (Yatin Varshney)[/QUOTE]

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