Help
Home
Search the Forum
You are Here :
Forum
Jobs
Company Recruitments
Yahoo India Career : Mumbai, Bangalore, Delhi
Ask Question / Post resume
Post a reply to the thread:
Yahoo India Career : Mumbai, Bangalore, Delhi
Your Message
Your Username:
Click here to log in
Notes:-
1) You can copy and paste your full resume in the box below.
2) Or you can ask your question. We try to answer, as far as possible.
Title:
[QUOTE=Guest;217970]RESHMA COUTINHO [b]E-mail [/b]:reshmactnh AT yahoo.com / reshmactnh AT gmail.com CAREER OBJECTIVE Intend to structure my growth in pace with ever changing corporate environment. Take my learning curve in linear fashion along with growth of my functional skills coupled with overall development. With abilities to plan, schedule, track and effective management of metrics such as effort, schedule, product and process quality, I aspire for a role in Middle / Senior Management Position to enhance process efficiency. CAREER SUMMARY - Dynamic career of 11 years that reflects pioneering experience and year-on-year success in achieving business growth objectives. - An innovative, quick study and self-motivated professional with ability to easily grasp new ideas, concepts, methods and technologies for integrating them into desired results. - Exceptional in stratagem and organizing campaigns on existing or new products as per market inclination. - Skilled in identifying opportunities resulting into an enhancement to portfolio to yield improved business results capturing profit margin improvements within minimal time frames. - Enterprising leader with a solid track record & proven ability in managing back-office operations, invigorated businesses, heightened productivity, enhanced internal controls and boosted revenues, combined with multi-disciplinary experience across functions to optimize the entire value chain of business. - Managing several startup operations with a strategic business vision and served as a turnaround expert for business development. - Dynamic in team management, understand existing environment, take up initiatives, guide the teams & managing the workforce to optimize daily output. CORE COMPETENCIES Business & Process Enhancement Understanding Technology Concepts Research, Innovative & Analytical Skills Strategize & Drive Product Campaigns Revenue Generation / Cost Control Budget and Periodic Cost Reporting Business Channel / Portfolio Management Business Partner Engagement Customer life cycle Management SLA and Customer Oriented Approach People Management Team Building and Supervision CAREER PATH Deputy Manager - Marketing operations, Campaign Management reporting to Head – Marketing Vodafone South Ltd.,Bangalore April 2006 – To date Executive – Customer Service, Retention reporting to Manager – Retention Airtel, Bangalore, Mangalore Apr’04 – Apr’06 Senior Career Consultant – Customer Service reporting to Center Manager United Technologies, Mangalore (A Division of United Telecoms Ltd.) May’02 –Aug’03 Executive – Information Technology reporting to Head – Operations Global Trust Bank Ltd, Mangalore May’98 – Feb’99 KEY RESPONSIBILITIES Operations Planning & Management - Conceiving & implementing short and long term campaigns for attainment of Business objectives. - Supervising end-to-end activities to ensure optimal efficacy and revenue impact. - Creating & implementing workflows to facilitate structured support in all areas. - Focusing on maximizing Customer Experience simultaneously increasing revenues while optimizing costs. - Conducting analysis on campaign requirement, its implementation, Reports, vendor training, day-to-day support and troubleshooting and coordination with vendor. - Designing Campaigns for Market or Segmented promotions, Call Flow, IVR, script recording and implementation. Customer Relationship Management - Attending customer issues and concerns and resolving them after considering the complexity involved. - Emphasizing on customer satisfaction as the prime focus. - Identifying improvement areas & implementing measures to maximize customer satisfaction levels. - Taking escalations for resolving critical issues; ensuring C-SAT & Business Continuity. - Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. - Responsible for team delivery for Complaint Resolution, provisioning and Service request closures. People Management - Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. - Planning targets, monitoring them and ensuring achievement of overall targets on a daily, weekly & monthly basis as well as conducting appraisal and one-to-one interviews. - Handling escalations and appraising the team members on their performance. EDUCATION Post Graduate Diploma in Customer Relationship Management Symbiosis Center for Distance Learning 2008 Advanced Diploma in Software Engineering (ADSE) Aptech Computer Education 1998 Bachelor of Science St. Agnes College, Mangalore University 1995[/QUOTE]
