Yahoo India Career : Mumbai, Bangalore, Delhi

[Admin]

Regional Sales Manager

Department: Sales
Location: Mumbai/ Bangalore/ Delhi, India

The Regional Sales Manager will be responsible for developing and executing on a direct advertiser acquisition, retention and development strategy for the market. This person will manage a team of account executives and managers and be responsible for growing and developing largest clients Specifically, this person will be responsible for providing thought leadership and identifying, analyzing and managing sales related programs and initiatives to accelerate growth and profitability in the Indian market. The broad set of responsibilities requires this person to have excellent communication and presentation skills, the ability to think strategically, and the willingness to be flexible to address the variety of projects that will arise.

The Regional Sales Manager should already understand the needs and key metrics of direct advertisers and have strong relationships within the Internet industry. This person is expected, through their advertising experience, to provide expert knowledge of the market/advertisers and help YAHOO! INDIA direct clients better optimize their search marketing campaigns.

Responsibilities:
Help drive the growth and optimization of YAHOO! INDIA India's Sales efforts.
Analyze market data to identify local sales issues and trends and define strategies to resolve them.
Lead cross-functional teams to roll out sales programs and initiatives.
Be a thought leader in long-term strategic planning.
Develop a plan to optimize group structure, process, and policy to maximize team efficiency and productivity.
Provide management and oversight of Sales team, providing them direction and feedback to ensure they successfully achieve their goals and career objectives.
Establish priorities and allocate resources accordingly.
Provide planning, analytical, competitive intelligence gathering, forecasting and goal-setting support to Indian Sales team.
Work closely with Global Product Management to identify and drive sales specific products and tools for the local market to improve productivity and efficiency.
Grow and optimize our largest, most important client relationships
Voice in the market for YAHOO! INDIA through industry speaking engagements
Understanding & meeting direct sales advertisers' ROI metrics.
Work jointly with editorial team, product team, marketing analytics & sales to create best of breed sales consulting services for our direct sales clients.
Key liaison with U.S.-based Global Sales Strategy and Operations team.

Skills/Qualifications:
7+ years in sales, internet sales experience preferred.
5+ years sales management.
BA/BS or equivalent.
Excellent written and verbal communication skills.
Fluency in written and spoken English.
Exceptional problem solving and conceptual thinking ability.
Results driven ? dedicated to setting and achieving quantifiable goals for self, team and all projects.
Extremely proactive with strong bias for action.
High energy level.
Ability to see big picture while effectively managing details.
Ability and desire to work in a fast-paced, fun, demanding environment.
An eye for talent and possess excellent hands on people management skills.
Demonstrated ability to take ownership over increasingly larger projects.
Strong familiarity with the Internet media landscape and online business models a plus.
International experience, foreign languages, MBA preferred.
Strong leadership skills, experience managing a team and successfully hitting aggressive goals.
Ability to work cross-functionally and drive towards group goals.
Ability to lead and/or coordinate multiple projects simultaneously.
Ability to interact with senior clients.

Mail to: hr-yahooindia@yahoo-inc.com

http://in.careers.yahoo.com/

[Admin]

Ad Operations Executive

Reporting to: Business Operations Manager
Location: Mumbai, India

The Ad Operations Executive is responsible for the accurate implementation and delivery of campaigns sold by Sales Team/Agency. The role of the ad operations executive is to ensure delivery for campaigns in terms of impressions (page views)/ clicks and revenue recognition within the timelines.

The desired candidate is detail oriented, and great at multitasking and prioritising. The candidate should possess administrative, communication and inter-personal skills & enjoy working in a pressurised and fast-paced media sales environment. Success will be determined the candidate?s ability to coordinate with the Sales team/ agency to ensure smooth progression of campaigns and ultimately the success of the Search team against its financial and non-financial goals

Responsibilities:

Responsible for working with the Business Operations manager to monitor, schedule client orders and recognition of revenue.
Frequent liaison with clients and agencies for creative.
Daily liaison with sales team to ensure smooth progression of ad campaigns and feedback to sales person as to campaign performance.
Provision of all round support for sales teams and advertisers.
Qualifications:

Basic proficiency in HTML and Excel. Should be able to work independently and within a cross functional team environment with strong organizational and interpersonal skills
College Graduate with 2+ years of work experience

Mail to: hr-yahooindia@yahoo-inc.com

[Admin]

Account Manager Sales

Reporting to: Sales Manager
Location: Mumbai/ Bangalore/ Delhi, India

The account manager will be responsible for developing and executing on a direct advertiser acquisition, retention and development strategy for the market. This person will be responsible for growing and developing largest clients. This person will work in conjunction with the marketing and affiliate team (& other internal groups) to maximize revenue opportunities with top advertisers, provide superior customer service & develop a strong industry presence. This person is expected, through their advertising experience, to provide expert knowledge of the market/advertisers and help direct clients better optimize their marketing campaigns.

Responsibilities:

Growing our largest, most important client relationships
Voice in the market through industry speaking engagements
Understanding & meeting direct sales advertisers' ROI metrics
Working to provide optimization services to our top direct clients
Creation of direct sales reporting & intelligence
What reports should the team regularly publish?
Are these accurately measuring what matters for growing our direct sales business?
How can we use internal data to assist our clients & to grow direct sales revenue?
Responsibility for direct sales presentations & sales tools in conjunction with marketing
Qualifications:

0-2+ years of Internet sales experience
3-5+ years in sales
BA/BS or equivalent
Proficient with major business applications (Excel & PowerPoint)
Ability to think creatively/strategically and act tactically/efficiently
Ability to strive in a rapid-paced/energetic environment and execute against multiple opportunities Strong communication, teamwork, and people skills
Mail to: hr-yahooindia@yahoo-inc.com

[Admin]

Head of Sales Strategy

Reporting to: Director Sales
Direct Reports: Sales Strategists
Location: Mumbai, India

Purpose
To assign accountability to one individual who will lead the charge in creating and managing deep expertise in key vertical categories

Having a clear vision for how to build a significant business in key vertical spaces. Creating, implementing and managing the strategy for each of the key vertical spaces to execute that vision. The strategy would include product needs, marketing objectives, sales support plans and the go-to-market strategy.

Responsibilities:

Strategy:
Set the vision for key vertical categories
Create plans to build the business that will execute on that vision
Execute the plans for each category


Marketplace and Customer Knowledge
Identify industry trends
Identify key marketing strategies, challenges and needs of the each vertical category
Identify new opportunities for growth and/or pending challenges for the industry
Assess how to secure revenue by complementing other media
Determine Yahoo! USP relative to the competition
Create the list of top accounts in each category and metrics for their businesses in their category
Evaluate the competitive USPs and SOM with Rediff, MSN and Google


Yahoo! Product Knowledge
Develop a command of the solutions-oriented programs successfully executed for that customer base (case studies)
Work with the business units to identify and create the core opportunities across the Yahoo! network
Understand all new products and the role they play in the needs of the core customer base
Participate in discussions around new products and the relevance for the category and revenue potential associated


Business Requirements
Develop and implement strategic plan for key categories
Implement a communications plan with your team members
Set category pricing with the Sales Director
Train the sales team with regards to industry expertise
Lead the ad sales forecasting process working closely with the Sales Director for each category based on market trends
Contribute to the BU forecasting process at year end
Create a collaborative environment between Sales Strategy, Sales, Sales, Sales production and Sales Operations.
Create strategic plans in conjunction with the account reps on the top accounts in their category


Yahoo! Knowledge and Collaboration with the Business Units
Make recommendations on the development of category specific content in conjunction with marketing
Identify accounts with alliance potential
Partner with the BU to understand their business model to contribute where appropriate to discussions regarding their revenue model (i.e.:ad sales vs. reservations)
Drive the creation, in conjunction with the sales producers and marketing, customercentric programs vs. content centric packages that better meet the advertiser needs


Marketing
Identify and prioritize the research studies to be fielded and purchased in conjunction with research and marketing
Become the Yahoo! Representative for vertical category expertise both internally and externally including providing the voice of Yahoo! at vertical events and speaking engagements
Identify key trade shows to attend and work with marketing to determine the appropriate resources allocated to them
Collaborate with trade marketing regarding sales presentations and collateral materials

Mail to: hr-yahooindia@yahoo-inc.com

[Admin]

Senior Financial Analyst

Location: Mumbai, India

As a key member of the Yahoo! India Finance team, you will be responsible for our Operations Finance functions. You will provide critical support to the Finance Director in assessing business performance with timely & thorough reporting and analysis.

Responsibilities:

Weekly revenue and monthly P&L reporting and analysis for both corporate and the local management team
Forecast preparation, tracking and analysis
Annual plan preparation
Capital reporting & analysis;
Monthly and quarterly business review preparation
Financial modeling, including new business development support
Sales Analysis including yield management/property return/ROI initiatives


As our ideal candidate, your work history demonstrates job stability with increasing levels of responsibility. You are systems savvy, with a strong background in analysis tools such as Excel and Access. You have a degree in accounting or finance (C.A or M.B.A preferred) and 4-5 years of related financial experience along with strong analytical and problem solving skills. Experience with OLAP tools such as the Hyperion/essbase suite is preferred. Your attention to detail, ability to work with the fast pace and ever-changing/ expanding responsibilities characteristic of high growth companies, along with very strong communication and relationship building skills will make you a success in this exciting role. If your background is a solid match to the attributes listed above and you are interested in working for the most visited destination on the Internet, please send us your resume!
Mail to: hr-yahooindia@yahoo-inc.com

[Admin]

Sales Producer

Location: Mumbai/ Delhi, India

The Sales Producer has a pivotal role at Yahoo! India in ensuring strategic and executional excellence in the programmes that we implement for clients. This involves leading a team at a national level which works on designing creative and innovative, yet profitable solutions within the capabilities and functionalities of Yahoo!, managing internal and external resources effectively during implementation and building expertise and experience in specified industry verticals over time. There are two main internal customers of the Sales Producer: the Production team who develop strategies to build the richest and deepest properties for our consumers and the Sales Team who deliver tailored solutions for clients. The Sales Producer manages the interests of both of these groups whilst being driven by the need to scale profitable revenue.

Responsibilities:

Media Sales Support
Support on development of promotional concepts for clients. Develop Mock Ups and Interfaces.
Checking and testing of flash and rich media ads.
Monitor campaign delivery status.
Offer media recommendations.
Compile post-campaign evaluations.
Develop and manage timelines, resources and budgets.
Project management of campaigns from sign off to execution and post review including being the liaison point with external and internal resources.
Property expert & will be representative for internal teams (sales, etc.) and external clients and/or agencies (on calls/pitches/proposals).
(External customers: Current and potential global content and media partners that have revenue or potential revenue opportunities for properties. Internal customers: Sales, Production, BD, Client Ops, Account Management, Engineering, GUI, Marketing, and Finance)
Attend clients and agencies meetings to understand campaign details Work with client and agency on creative execution of ads and working closely with sales to fulfill all client queries.
Includes all aspects of presentations, product marketing, inventory management (new ads, stamping, maximization etc.), business modeling, client pitches, client targeting, industry prospecting & client qualification.
Monitor Yield rates during campaigns, handle material submission to adops. Review CPM rate card & analysis working in tandem with the Sales Manager.
Work with Sales team in developing and evolving sales strategy for the Media Business unit.
Delivers Campaign Process
Get materials from clients & work closely with them in their submission.
Liaising with local legal for legal clearance (and if needed regional legal clearance).
Ensure materials adhere to specifications and liaises with Ad Ops Manager & reps regarding final approval for the creative.
Final check on the test message & work with the Delivers in-charge.
Sales Production
Act as the primary liaison between production, sales, BD, account management, client ops, GUI and finance & international program team.
The ultimate "go-to" person for all BU-related revenue questions or decisions that could impact property revenues on a broader and more tactical level.
Creating and maintaining ad specs program & documents for clients & reseller communication of changes for fusion site.
Create sales programs for events such as cricket series, festivals and other event based activity.
Liaises with research for quarterly updates of sales programs amendments for the rate card building creative when needed.
Managing and liaising with 3rd party vendors
Develop relationships with International counterparts
Marketing Solutions
Creating and maintaining our Yahoo! India Solutions Site up-to-date and with detailed specifications of Yahoo! ad units.
Create sales programs for Verticals
Work on market research that will enable developing a better sales program and products from Yahoo! India
Be contact point for India to keep the GlobalXpress site updated with information relating to Yahoo! India solutions, case studies, latest ratecards and research.
Handle In-house inventory for marketing internal products on Yahoo! India and Yahoo.com (creative development, inventory allocation, execution and reporting) incl. work with IMSD. For this the internal customers will be all Business Units of Y! India


Mandatory requirements:

Post Graduate: MBA from top institute or MICA graduate
4+ years experience : All years preferably from the internet industry
Demonstrated ability to quickly understand market place changes, strategic implications and business implications for Yahoo! India
Strong attention to detail and analytical skills to test, measure, refine and report on the impact of marketing programs
Experience in managing external vendors/suppliers/partners
Strong interpersonal skills required, as well as tolerance/desire for working in fluid, matrix environments
Experience interacting with all levels and departments within a company ? to include working with field offices, domestic and international.
Strong organizational skills and detail-oriented with the ability to handle multiple priorities.
Team player with a positive attitude and a focus on business issues.
Strong attention to detail
Outstanding interpersonal skills, and excellent written and verbal communication skills
Basic level of HTML, Photoshop and javascript skills will be a plus.

[Admin]

Regional Sales Manager

Department: Sales
Location: Mumbai/ Bangalore/ Delhi, India

The Regional Sales Manager will be responsible for developing and executing on a direct advertiser acquisition, retention and development strategy for the market. This person will manage a team of account executives and managers and be responsible for growing and developing largest clients Specifically, this person will be responsible for providing thought leadership and identifying, analyzing and managing sales related programs and initiatives to accelerate growth and profitability in the Indian market. The broad set of responsibilities requires this person to have excellent communication and presentation skills, the ability to think strategically, and the willingness to be flexible to address the variety of projects that will arise.

The Regional Sales Manager should already understand the needs and key metrics of direct advertisers and have strong relationships within the Internet industry. This person is expected, through their advertising experience, to provide expert knowledge of the market/advertisers and help YAHOO! INDIA direct clients better optimize their search marketing campaigns.

Responsibilities:

Help drive the growth and optimization of YAHOO! INDIA India's Sales efforts.
Analyze market data to identify local sales issues and trends and define strategies to resolve them.
Lead cross-functional teams to roll out sales programs and initiatives.
Be a thought leader in long-term strategic planning.
Develop a plan to optimize group structure, process, and policy to maximize team efficiency and productivity.
Provide management and oversight of Sales team, providing them direction and feedback to ensure they successfully achieve their goals and career objectives.
Establish priorities and allocate resources accordingly.
Provide planning, analytical, competitive intelligence gathering, forecasting and goal-setting support to Indian Sales team.
Work closely with Global Product Management to identify and drive sales specific products and tools for the local market to improve productivity and efficiency.
Grow and optimize our largest, most important client relationships
Voice in the market for YAHOO! INDIA through industry speaking engagements
Understanding & meeting direct sales advertisers' ROI metrics.
Work jointly with editorial team, product team, marketing analytics & sales to create best of breed sales consulting services for our direct sales clients.
Key liaison with U.S.-based Global Sales Strategy and Operations team.


Skills/Qualifications:

7+ years in sales, internet sales experience preferred.
5+ years sales management.
BA/BS or equivalent.
Excellent written and verbal communication skills.
Fluency in written and spoken English.
Exceptional problem solving and conceptual thinking ability.
Results driven ? dedicated to setting and achieving quantifiable goals for self, team and all projects.
Extremely proactive with strong bias for action.
High energy level.
Ability to see big picture while effectively managing details.
Ability and desire to work in a fast-paced, fun, demanding environment.
An eye for talent and possess excellent hands on people management skills.
Demonstrated ability to take ownership over increasingly larger projects.
Strong familiarity with the Internet media landscape and online business models a plus.
International experience, foreign languages, MBA preferred.
Strong leadership skills, experience managing a team and successfully hitting aggressive goals.
Ability to work cross-functionally and drive towards group goals.
Ability to lead and/or coordinate multiple projects simultaneously.
Ability to interact with senior clients.

[Admin]

Producer and Associate Producer Positions

Location: Mumbai, India

Responsible for the content, look and "feel" of Yahoo! properties. Part project manager, part marketer, part creative strategist and total on-line visionary, a producer is at the very heart of what we do--delivering branded media properties to the most sought after audiences on the Internet. And since great content attracts great advertising, producers build our brand while boosting our revenues. Producers strive to identify good compelling content that will attract and retain Yahoo! users. The role of the Producer is to project manage the development of Yahoo?s vertical content products (e.g. Sports, News, etc.). Each Producer is responsible for 2-3 content areas (channels), including the product development and on-going maintenance activities within them. The Producer coordinates business partner relationships to drive the content for single or multiple channels. To achieve this, the Producer must have vision to identify good content and understand the technology that will deliver the content. This may involve managing the development and integration of a co-branded product developed by a third party, or it may involve procuring content feeds by working with an internal product development team from GUI designers, business development, editors and engineering to design and develop in house.

Associate Producer

Key Responsibilities:
Responsible for working with a senior level producer to learn and master the basics of how to build products.
Act as the front line person for questions; creating schedules documentation and other tools to communicate the project/product requirements.
Will undertake and implement basic changes to existing service


Accountability:
Responsible for lower level, less complex projects/products. May be assigned to work on multiple channels.


Leadership:
Provided with close direction and guidance from a senior level producer.


Skills, Knowledge, Abilities
1-2 years of Internet experience, strong interest in and knowledge of specific category, excellent writing skills or editorial background, as well as project management experience. Demonstrated proficiency in HTML, Photoshop, Word and Excel. Experience working closely with engineers and as part of a team preferred. Experience with consumer marketing and competitive analysis is expected. Previous work in a web development environment and/or consumer software product management is preferable.
Should be able to work within a cross-functional team environment and have previous project management experience with good organizational, interpersonal, and communication skills. High energy and a good sense of humor is required.
College graduate preferably with a degree in computer science, marketing or related areas (or have equivalent experience).


Producer

Key Responsibilities:
Great understanding and ability to clearly articulate the vision for the assigned products. Requires proven understanding of who to get involved to get things done. Understanding of how the products interact and can anticipate how one may affect another. Builds competitive analysis and defines the feature set and content used for the product. Provides design team with a draft of the product and the flow of the service (product plan). Develops the revenue model for the product.
Possesses a strong grasp of deal elements. Implements new channels for a pre-selected partners and new content in that realm.
Responsible for educating senior management, PR, marketing, customer service, and sales on the product/service.


Accountability:
Responsible for key projects adding to the cross-functional experience in more than one area.


Leadership:
Provided with direction and guidance from a senior producer.


Skills, Knowledge, Abilities
3 to 5 years of product marketing/product management experience. Experience with consumer marketing and competitive analysis is required. Previous work in a web development environment and/or consumer software product management is expected.
Must be able to work within a cross-functional team environment and have previous project management experience with strong organizational, interpersonal, and communication skills. High energy and a good sense of humor is required.
College graduate preferably with a degree in marketing or related areas (or have equivalent experience).

[Admin]

Business Development Manager

Location: Bangalore, India

This individual will be responsible for a wide range of business development activities, from strategic planning to tactical execution, in the consumer Web Search sector.

Responsibilities:

Development of strategic plans. The candidate must be able to develop strategic plans and performing complex business problem solving in a highly unstructured environment. These activities will require a significant capacity for strategic thinking and quantitative analysis, and an outstanding ability to communicate strategic thinking both verbally and in writing. A broad strategic understanding of the internet sector is highly preferred.
Development and execution of tactical plans. The candidate must be able to translate broad strategic objectives into specific tactical plans, and must be able to rapidly execute against specific tactical plans. This will require project management skills and an ability to operate with a disciplined operational orientation.
Negotiation of complex business development relationships. The candidate will be responsible for structuring and negotiating complex business development relationships. This will require the ability to translate strategic business development objectives into specific contractual terms and conditions. The candidate should be comfortable drafting terms and conditions for business development contracts and negotiating complex contracts with third parties. Prior contract negotiating experience is preferred.
Rapid, efficient negotiation of simple business development relationships. In addition to the candidate?s responsibilities to negotiate more complex business development relationships, the candidate will be responsible for structuring templates for establishing simple business development relationships with large numbers of partners and then executing the task of establishing these relationships. This responsibility will require project management skills, efficient work practices and negotiation expertise.

Skills:

The candidate will have outstanding skills in the areas of strategic planning, project management, team work and contract structuring and negotiating. The candidate also must be highly quantitative and have outstanding verbal and written communications skills. Finally the candidate must be capable of executing rapidly and efficiently and generating a high amount of work product.
Ideally the candidate will have experience with the drafting of legal agreements.

Background:

The candidate may previously have worked in the Internet sector. An MBA is not required, although the skills associated with an MBA degree are expected. Ideally the candidate would have 7+ years of work experience.

Mail to: hr-yahooindia@yahoo-inc.com

[Admin]

Search Marketing Manager

Location: Bangalore, India

In this position, you will play a pivotal role in generating consumer insights and competitive analysis to help guide product development, build brand image and drive traffic acquisition to aggressively grow Yahoo! Search. You will collaborate with both regional and corporate marketers, market researchers and public relations professionals to make Yahoo! Search the brand of choice.

Responsibilities:

Develop a deep understanding of consumer needs for online search via user database and behavioral profiling, custom qualitative and quantitative studies and third party research;
Develop strong understanding of the competitive marketplace and positively position Yahoo! Search to consumer, business, and industry and trade media;
Work closely and proactively with product management, business development, engineering and other cross-functional counterparts to improve Yahoo! Search;
Develop a distinctive Search brand positioning that also resonates with the overall Yahoo! brand positioning, making Yahoo! Search the engine of choice;
Work closely with the central marketing organization for global directions to lead aggressive local marketing campaigns and PR efforts that drive user acquisition;
Constantly monitor all content placements and campaigns to optimize creative, targeting, placement and timing;
Manage all media messages and marketing creative development, including review and approval of concepts and copy for brand campaign and product launches;
Analyze and optimize marketing and PR campaigns for best conversion and retention performance, develop and refine success metrics, and work with necessary cross-functional groups to support effective user conversion and retention tactics
Develop, distribute and evangelize best practices to the rest of the global Search markets. Work closely with central marketing organization to build and share best practices
Qualifications:

6+ years in marketing consumer services or products, experience in the online space highly preferred
Strong online marketing skills including strategic direction setting, campaign conceptualization

[Admin]

Search Content Producer

Reporting to: Senior Product Manager.
Location: Bangalore, India

The Yahoo! Search Content Producer utilizes project management, organizational and editorial skills, and industry knowledge to improve the search user experience. The candidate will identify search trends, provide quality assurance on the content, look and feel of the Search product, and improve the quality of search results. The role of the Search Content Producer is to manage the day-to-day appearance of content on Yahoo?s Search products. The Search Content Producer may be fully or partially responsible for the project management of certain aspects of the Search product.

Responsibilities:

Responsible for working with a Product Manager to improve the search user experience, through production, editorial and quality efforts.
Production responsibilities include the project management and delivery of locally relevant services that augment the core search service.
Editorial responsibilities include the maintenance of help documents, augmenting the presentation of the Search listings, and in representing the Search product across the Yahoo network.
Search quality efforts include optimizing the Search results page by augmenting the technology to provide the most locally relevant search results, and in proactively seeking and removing spam sites from the search databases.
The Search Content Producer may assist with one or multiple business partner relationships to drive the content or content feeds.
The Search Content Producer must have vision to identify quality content and new opportunities, and understand the technology that delivers and modifies the content. This may involve managing the development and integration of a co-branded product developed by a third party, or it may involve procuring content feeds by working with internal product development teams.
The candidate possesses a strong understanding of deal and contract elements and is able to maintain 3rd party vendor and content feed relationships.
Qualifications:

5+ years of Internet experience with passion for search.
Excellent verbal and written communication skills.
Understanding of the Search product, product development, competitive marketplace, and user experience.
Ability to quickly learn and effectively utilize technology to solve business issues.
Basic proficiency in HTML and Excel.
Experience working closely with product managers, engineers, and/or other cross functional teams in support of products.
Previous work in a web development environment and/or consumer software product management is preferable.
Should be able to work independently and within a cross-functional team environment; prioritize well; make timely decisions; maintain high output; have some previous project management experience; solid organizational and interpersonal skills, and excellent communication skills. College graduate required.

[Admin]

Senior Product Manager

Reporting to: Search Director
Location: Bangalore, India

Yahoo! Web Search is passionate about building the best search platform on the planet. We're seeking a results-oriented product manager to drive our local search efforts for India. The perfect candidate is a strategic thinker who is extremely analytical and detail oriented and great at multitasking and prioritizing, as well. As product manager, you will take end-to-end ownership of the product line, identify market requirements, define the product vision, create preliminary design concepts and drive the implementation of the overall product roadmap. You will work closely with numerous functions both inside and outside Yahoo! and within your office and with U.S. HQ. You will build strong business cases for presentation to senior management and understand the technical requirements driving development.

Responsibilities:

Effectively collaborate with business, marketing, technical and design teams to develop requirements, prioritize enhancements, translate into MRDs/PRDs and drive projects to completion.
Develop a functional understanding of the key technological and architectural basis of the Yahoo! Search platform to facilitate decision-making and cross-functional communication.
Evaluate new technologies for licensing and integration into Yahoo! Search. Define, track and improve key product metrics and develop tests against those metrics.
Conduct competitive analysis and identify areas for differentiation.
Build positive relationships and trust over time through strong on-time delivery, high quality, continuous innovation, and exceeding expectations.
Meticulously think through every aspect of the user experience, putting users' needs and expectations first in the definition of requirements.
Aggressively identify opportunities for improvement, and incorporate new product features into the Yahoo! Search product on an ongoing basis.
Requirements:

This position requires a B.A/B.Sc and 7+ years of technical product management experience. A Management Degree will be added plus
Demonstrated business, communication, leadership and teamwork abilities
Proven ability to innovate
Proven ability to work effectively with cross-functional teams in a highly matrixed organization
An excellent track record of developing, launching, and marketing products.
Experience with software, online products, search or enterprise platforms are highly desired.

Mail to: hr-yahooindia@yahoo-inc.com

[Guest]

RESHMA COUTINHO
E-mail :reshmactnh AT yahoo.com / reshmactnh AT gmail.com
CAREER OBJECTIVE
Intend to structure my growth in pace with ever changing corporate environment. Take my learning curve in linear fashion along with growth of my functional skills coupled with overall development. With abilities to plan, schedule, track and effective management of metrics such as effort, schedule, product and process quality, I aspire for a role in Middle / Senior Management Position to enhance process efficiency.
CAREER SUMMARY
- Dynamic career of 11 years that reflects pioneering experience and year-on-year success in achieving business growth objectives.
- An innovative, quick study and self-motivated professional with ability to easily grasp new ideas, concepts, methods and technologies for integrating them into desired results.
- Exceptional in stratagem and organizing campaigns on existing or new products as per market inclination.
- Skilled in identifying opportunities resulting into an enhancement to portfolio to yield improved business results capturing profit margin improvements within minimal time frames.
- Enterprising leader with a solid track record & proven ability in managing back-office operations, invigorated businesses, heightened productivity, enhanced internal controls and boosted revenues, combined with multi-disciplinary experience across functions to optimize the entire value chain of business.
- Managing several startup operations with a strategic business vision and served as a turnaround expert for business development.
- Dynamic in team management, understand existing environment, take up initiatives, guide the teams & managing the workforce to optimize daily output.
CORE COMPETENCIES
Business & Process Enhancement Understanding Technology Concepts Research, Innovative & Analytical Skills Strategize & Drive Product Campaigns Revenue Generation / Cost Control Budget and Periodic Cost Reporting Business Channel / Portfolio Management Business Partner Engagement
Customer life cycle Management SLA and Customer Oriented Approach
People Management Team Building and Supervision
CAREER PATH
Deputy Manager - Marketing operations, Campaign Management reporting to Head – Marketing
Vodafone South Ltd.,Bangalore
April 2006 – To date
Executive – Customer Service, Retention reporting to Manager – Retention
Airtel, Bangalore, Mangalore
Apr’04 – Apr’06
Senior Career Consultant – Customer Service reporting to Center Manager
United Technologies, Mangalore (A Division of United Telecoms Ltd.)
May’02 –Aug’03
Executive – Information Technology reporting to Head – Operations
Global Trust Bank Ltd, Mangalore
May’98 – Feb’99
KEY RESPONSIBILITIES
Operations Planning & Management
- Conceiving & implementing short and long term campaigns for attainment of Business objectives.
- Supervising end-to-end activities to ensure optimal efficacy and revenue impact.
- Creating & implementing workflows to facilitate structured support in all areas.
- Focusing on maximizing Customer Experience simultaneously increasing revenues while optimizing costs.
- Conducting analysis on campaign requirement, its implementation, Reports, vendor training, day-to-day support and troubleshooting and coordination with vendor.
- Designing Campaigns for Market or Segmented promotions, Call Flow, IVR, script recording and implementation.

Customer Relationship Management
- Attending customer issues and concerns and resolving them after considering the complexity involved.
- Emphasizing on customer satisfaction as the prime focus.
- Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Taking escalations for resolving critical issues; ensuring C-SAT & Business Continuity.
- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
- Responsible for team delivery for Complaint Resolution, provisioning and Service request closures.
People Management
- Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
- Planning targets, monitoring them and ensuring achievement of overall targets on a daily, weekly & monthly basis as well as conducting appraisal and one-to-one interviews.
- Handling escalations and appraising the team members on their performance.
EDUCATION
Post Graduate Diploma in Customer Relationship Management
Symbiosis Center for Distance Learning 2008
Advanced Diploma in Software Engineering (ADSE) Aptech Computer Education 1998
Bachelor of Science St. Agnes College, Mangalore University 1995