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[QUOTE=Guest;215560]Resume
 
Ravi Kant Soni.
[b]E-mail- id [/b]: - ravikantsoni786 AT gmail.com 
[b]Objective  [/b]:- 
To Secure Entry Level Call Center Executive, Inbound Work Process Executive,Outbound Work Process Executive,,Data Entry Operator, Computer Operator, Customer Care Executive, Back Office Assistance Executive.
[b]Profile  [/b]: -
Ability To Work Well With Others Reliable, Honest & Trustworthy Excellent communication skill Willingness To Learn Good Leadership Skills.
[b]Inbound Call Center  [/b]:-
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
[b]Main Job Tasks and Responsibilities  [/b]:-
Answer calls professional
Respond to customer inquiries 
Research required information using available resources
handle and resolve customer complaints 
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports.
[b]Technical skills [/b]:-
Basic In Computer and Internet.
[b]Education Quafication [/b]: -
B.com year-II ( Rajasthan University 2007 )
[b]Work Experiences [/b]: -
JVVNL Call Center Proficient in Relevant Computer Applications. 
JVVNL Call Center Knowledge of Customer Service Principles and Practices.
JVVNL Call Center Knowledge of Call Center Telephony and Technology. 
Jaipur Vidyut Vitran Nigam ltd Call Center 1-Year Experience or More Experience in a Call Center Environment.
Customer Service Experience.
Good Data Entry/Keyboard Skills.
Knowledge of Administration and Clerical Processes.
Relevant Product Knowledge.
[b]Key Competencies  [/b]:-
Verbal and Written Communication Skills.
Listening Skills.
Problem Solving.
Customer Service Orientation.
Organizational Skills.
Attention to Detail.
Initiative.
Judgment .
Adaptability .
Team Work .
Stress Tolerance.
Resilience.
[b]Outbound Call Center  [/b]:-
General Purpose
Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up. 
[b]Main Job Tasks and Responsibilities  [/b]:-
Contact Businesses or Private Individuals by Phone.
Deliver Prepared Sales Scripts to Persuade Potential Customers to Purchase a Product or Service or Make a Donation.
Describe Sroducts and Services.
Respond to Questions.
Obtain Customer Information.
Obtain Possible Customer Leads.
Data Entry and Maintenance of Customer/Potential Customer Data Bases.
Follow Up on Initial Contacts.
Maintain Records of Telephonic Interactions, Orders and Accounts.
[b]Experience  [/b]:-
Proficient in Relevant Computer Applications.
Good Keyboard Skills.
Knowledge of Sales Principles and Methods.
Knowledge of Customer Service Principles and Practices.
Knowledge of Call center Telephony and Technology.
Sales Experience.
[b]Key Competencies  [/b]:-
Communication Skills - Written and Verbal.
Persuasiveness.
Problem Solving.
Adaptability.
Initiative.
Judgment.
tenacious 
Resilient.
Negotiation Skills.
Work under Pressure.
High Energy Level.
Planning Skills.
[b]Personal Strengths [/b]: -
Easily adapts with change in work atmosphere.
Punctual, hard-working.
[b]Date  [/b]:- ……………………
[b]Place [/b]: - …………………… 
[b]Signature [/b]:- ……………….[/QUOTE]

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