www.igmtechnologies.com IGM technologies Jaipur : BPO Customer support executive

[Admin]

IGM technologies
http://www.igmtechnologies.com

Keywords: BPO Jobs , English communication is must...

Designation: Customer support executive - walk-ins (11AM - 5PM)Mon. to Sat.
Experience: 0 - 2 Years
Location: Jaipur
Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 13 Nov 2008

Job Description
job involves voice process based on UK/ US and working in shifts ....

Desired Candidate Profile
candidate shoulve have good communication and should be UG/ graduate / PG

Company Profile
A leading placement consultancy..

Executive Name: Mr. Vikram Singh

Address:
IGM technologies
G-9, Pearl Tower, Sahakar Marg,
Lal Kothi District Shopping Centre ,
Near Lotus Dairy
Jaipur,Rajasthan,INDIA 302022

Email Address: hr@igmtechnologies.com

Telephone: 91-141-3116690

[Guest]

CURRICULUM VITAE

PRADIP KUMAR SINGH
E-MAIL : - pradipkatihar AT gmail.com
EDUCATION QUALIFICATION
MATRIC : - 2000 / 2ND DIV. FROM B.S.E.B (PATNA)
I. Com (Accounts) : - 2002 / 1ST DIV. FROM B.I.E.C (PATNA)
B. Com (Account) : - 2005 / 1ST DIV. FROM B.N.MANDAL UNIVERSITY (MADHEPURA)
M. Com (Accounts) : - 2008 / 2nd DIV FROM B.N.MANDAL UNIVERSIRTY (MADHEPURA)
TECHNICAL QUALIFICATION
DIPLOMA IN COMPUTER APPLICATION (D.C.A)
DURATION – 6 MONTHS
DIPLOMA IN FINANCIAL ACCOUNTING
DURATION – 3 MONTHS
SOFTWARE KNOWLEDGE
OPERATING SYSTEM
MS-DOS, WINDOWS 3.1, 95, 98, 2000, Me, XP
OFFICE PACKAGE
MS-OFFICE 2000, XP, 2003
ACCOUNTING
TALLY 5.4, 6.3, 7.2, 9, BUSYLITE ANY TYPE OF ACCOUING SOFTWARE
OTHERS QUALIFICATION
TYPE WRITING ENGLISH (45)
WORKING EXPERIENCE
1 YEAR (FROM FEB 2005 TO JAN 2006) AS A CENTER INCHAREGE IN STERLITE TRAINING INSTITUTE (KATIHAR)
2 YEARS (FROM FEB 2006 TO DEC 2007) IN FIRM ACCOUNGIN IN VARIOUS FIRMS (FINALIZE FINAL ACCOUNT, AUDITING)
1 YEAR (FROM JAN 2008 TO DEC 2008) AS A SENIOR ACCOUNTANT IN ABHUYADYA HOUSING AND CONSTRUCTION PRIVATE LIMITED, LUCKNOW (BRANCH OFFICE IN KATIHAR)
3 MONTHS (FROM JAN 2009 TO MARCH 2009) AS A SENIOR ACCOUNTANT IN ASHISH MOTOR (HERO HONDA SHOWROOM) KATIHAR
Currently Working with M/s Shree Auro Iron Limited Jaipur (Raj) As Accounts Manager (Taxation)
Current Package :- 180000/- P.A.
KEY SKILLS :
VAT, TDS, SERVICE TAX, EXCISE, INCOME TAX, BOOK KEEPING, FINALIZE FINAL ACCOUNT
PLACE : JAIPUR
SIGNATURE
DATE : ___/___/_______
____________________________________

[Guest]

Sanjay Kumar
E-mail : er.sanjay13 AT yahoo.com
Career Objective :
To be fast, focused and flexible in the achievement of the objectives of my job while working with a
Professionally managed company adding value to the organization, and capabilities to the fullest under an experienced guidance in conjunction with mutual teamwork.
Academic Qualification :
Educational status
Year
Institution Percentage obtained
High School
(CBSE)
2006
Kendriya Vidyalaya
Sikar
72.00%
Intermediate
(CBSE)
2008
Kendriya Vidyalaya
Sikar
54.50%
B. Tech
(RTU)
2008-2012
AIET, Jaipur
70.00%
Global Certification :
RHCE (Red Hat Certified Engineer) (2011)
- Linux System Administration (Network & Network Security), Linux Server Securities, Linux Servers (SSH, FTP, DHCP, Telnet, Samba, Web (Apache)) configuration at server side as well as client side.
Advance Development in Web Designing (contd.)
- Advanced topics in Web Development like Php, Html, Css, JavaScript, Xml, Xhtml, Joomla, My Sql.
Work Experience :
- Presently working as Business Development Executive in “Thymus World Software Development & Research Centre” at Jaipur

Academic Projects :
Configuration of Kick Start (2011)
- Implement and configure kick start method in a Linux based Network using different Servers like Apache, Dns, Telnet, SMTP server etc.
Online Shopping (2011)
- Project on Online Shopping, creating Website using web technologies like php,java scripts,html etc.
Hostel Management System (2011)
- Project on Hostel Management System, creating Website using web technologies like php, java scripts, html etc.
Implementation Of Text Editor (2011)
- Implement a “Text-Editor” in windows XP with using ‘Java Core’ with the help of AWT package. In Text-Editor I had added some menu like File Edit and in these menus I have included open, save, save as, exit, find & replace like some menu items on the JCreator using it as front end.
Live Project On Workshop & its Database Management Flow (2010)
- Developed Online Website For workshop and its database using combination of PHP, HTML, JAVA SCRIPT CSS and MY SQL with WAMP SERVER as a local host Server.
Online Railway Reservation System (2010)
- Developed Online Railway Reservation System Software using Visual Basic 8.0 As a front head language & MS-Access as a Database.

Training and Internship :
- Training on RHCE (Redhat Certified Engineer) from Thymus World Software Development & Training Center during January-April, 2011.
- Training on Web Development with PHP from Linux World Software Development & Training Center during May-June, 2010.
Technical Skills :
- Programming : - C, C++, Core JAVA.
- Software Packages :-Macromedia Dreamweaver, JCreator Pro, Joomla, MS-Office.
- Web Designing : - PHP, HTML, CSS, JAVA Script, XML, XHTML.
- Database : - Ms-Access, My Sql.
- Operating System :-Windows 2000/XP/7, Linux (RHEL, Fedora, Ubuntu).
- Networking : - RHCE (Red Hat Certified Engineer).
- Servers And Securities :-DHCP,DNS,APACHE,TELNET,SAMBA,NFS,FTP,TALK,FINGER,SSH,NIS.
Scholastic Achievements :
- Excellence Award in Sports for National Achievements at State Level.(2011).
- Secured rank in scholarship in exam conducted by NIIT, Jaipur. (2010).
- National champion in karate game. (2010).
- Excellence in the Open Source Workshop. (2009).
Extra Curricular Activities :
- Certification in Red Hat User Administration, System Administration.(2011)
- Participated in Ethical Hacking & Information Security Workshop Organized By Thymus World Software Development & Training Center.(2010)
- Participated in Ethical Hacking & Information Security Workshop Organized By Kyrion Digital Securities .(2010)
- Participated in Open Source Workshop Organized OSUM (Open Source University). (2009)
Position of Responsibility :
- Establish a Group “Shell In” which provides Technical Knowledge for college students via workshops, seminars and meetings. (2011).
- Establish a Group of Anti Ragging Squid in college to create a good environment for juniors so that can feel better in starting days of college. (2008-2011).
- Works as Coach of Taekwondo Team of district Sikar team, to provide a full technical knowledge of game so that players can perform well during state as well national games.(2007-2009).
- Work As School Captain, my responsibility was to overall co-ordination of all the cultural and sports events as well as maintaining the discipline of the school. (2007-2008).

[Guest]

Resume

Ravi Kant Soni.
E-mail- id : - ravikantsoni786 AT gmail.com
Objective :-
To Secure Entry Level Call Center Executive, Inbound Work Process Executive,Outbound Work Process Executive,,Data Entry Operator, Computer Operator, Customer Care Executive, Back Office Assistance Executive.
Profile : -
Ability To Work Well With Others Reliable, Honest & Trustworthy Excellent communication skill Willingness To Learn Good Leadership Skills.
Inbound Call Center :-
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities :-
Answer calls professional
Respond to customer inquiries
Research required information using available resources
handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports.
Technical skills :-
Basic In Computer and Internet.
Education Quafication : -
B.com year-II ( Rajasthan University 2007 )
Work Experiences : -
JVVNL Call Center Proficient in Relevant Computer Applications.
JVVNL Call Center Knowledge of Customer Service Principles and Practices.
JVVNL Call Center Knowledge of Call Center Telephony and Technology.
Jaipur Vidyut Vitran Nigam ltd Call Center 1-Year Experience or More Experience in a Call Center Environment.
Customer Service Experience.
Good Data Entry/Keyboard Skills.
Knowledge of Administration and Clerical Processes.
Relevant Product Knowledge.
Key Competencies :-
Verbal and Written Communication Skills.
Listening Skills.
Problem Solving.
Customer Service Orientation.
Organizational Skills.
Attention to Detail.
Initiative.
Judgment .
Adaptability .
Team Work .
Stress Tolerance.
Resilience.
Outbound Call Center :-
General Purpose
Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.
Main Job Tasks and Responsibilities :-
Contact Businesses or Private Individuals by Phone.
Deliver Prepared Sales Scripts to Persuade Potential Customers to Purchase a Product or Service or Make a Donation.
Describe Sroducts and Services.
Respond to Questions.
Obtain Customer Information.
Obtain Possible Customer Leads.
Data Entry and Maintenance of Customer/Potential Customer Data Bases.
Follow Up on Initial Contacts.
Maintain Records of Telephonic Interactions, Orders and Accounts.
Experience :-
Proficient in Relevant Computer Applications.
Good Keyboard Skills.
Knowledge of Sales Principles and Methods.
Knowledge of Customer Service Principles and Practices.
Knowledge of Call center Telephony and Technology.
Sales Experience.
Key Competencies :-
Communication Skills - Written and Verbal.
Persuasiveness.
Problem Solving.
Adaptability.
Initiative.
Judgment.
tenacious
Resilient.
Negotiation Skills.
Work under Pressure.
High Energy Level.
Planning Skills.
Personal Strengths : -
Easily adapts with change in work atmosphere.
Punctual, hard-working.
Date :- ……………………
Place : - ……………………
Signature :- ……………….