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[QUOTE=Guest;213973]CURRICULUM VITA 
JAIKUMAR . A 
[b]E-mail  [/b]: jaikumar77 AT gmail.com 
Basically as a Mechanical Engineer with Automobile Manufactures Experience. 
Educational Qualification
- Bachelor of Engineering ( Mechanical ) at Madras University on 1999.
- PGDBA ( Marketing ) at IGNOU on 2002.
Work Experience 
Ten Plus years of Automobile Experience in Service and Customer Support Care in Field with Premium cars / Small Cars / Muvs / Lcvs SEGMENTS
A) Working as a Dy. Manager –Service. with Piaggio Vehicles Pvt Ltd., Since Sep ’10 till date. 
 
KRA for ROLES & RESPONSIBILITIES. 
 
- Dealer Management System ( After Sales )
- Spare Parts Target for BP & Ensure / Handling Parts supply to dealerships.
- CSI audit & Post Wrty Veh Reporting Increase in Dealership.
- Monitor Same Day Delivery concept with Capacity Utiuliztion..
- Infrastructure Monitor & Development in Dealers & Outlets.
- Product Feedback given to PSD for better improvements.
- Evaluation audits at the dealerships to check the system implementation at the dealer.
- Preparing of the MIS reports and Critical Customer Complaint Handling. 
- Ensuring Dealer Workshop performance (Customer care / Quality Workmanship / Bay productivity etc)
- Liaison with OE suppliers.
- Training of Dealer manpower on Service. Also basic tech training given to Dealer Sales staffs.
- Warranty Audit and Settlement in Dealer points.
- Service promotional activities ( Service Camp, Mobile Van Service , Door step service for fleet owners and Manson camps )
B) Working as a Dy. Manager –Service. with INTERNATIONAL CARS & MOTORS LTD., ( MUV Segments ) Since Jan ’08 to Sep ’10. 
 
ROLES & RESPONSIBILITIES. 
 
- Dealer Management System ( After Sales )
- Ensuring Customer Satisfaction Index Monitoring of the Dealerships
- CSI audit in Dealership.
- Planning of Activities like call campaign, door step visit etc. to Improve CSI at dealership and organization.
- Infrastructure Development of the New Dealers.
- Audit at the Dealership to check the System Implementation at the dealership.
- Evaluation audits at the dealerships to check the system implementation at the dealer.
- Preparing of the MIS reports and Customer Complaint Handling. 
- Ensuring Dealer Workshop performance (Customer care / Quality Workmanship / Bay productivity etc)
- Providing technical inputs to Tech Dept for the improvement in the vehicles. 
- Liaison with OE suppliers.
- Ensure / Handling Parts supply to dealerships.
- Training of Dealer manpower on Service. Also basic tech training given to Dealer Sales staffs.
- Warranty Audit and Settlement in Dealer points.
- Service promotional activities ( Service Camp, Call Camp, Door step visit and Manson camps )
ACHIEVEMENTS In ICML
- Achieving CSI on Service & Product in dealerships.
C) Worked as a Manager –Service with HINDUSTAN MOTORS LTD Since March’03 to Dec ’07. 
ROLES & RESPONSIBILITIES
- Ensuring Customer satisfaction on product, Monitor and audit CSI in Dealership.
- Ensuring Dealer Workshop performance (Customer care / Quality Workmanship / Bay productivity etc)
- Provide Product Feed back to Tech Dept for the improvement in the vehicles. 
- Liaison with OE suppliers. & Ensure / tracking of Availability of spare parts
- Training of Dealer manpower on Service ( On Job Training ) 
- Warranty Audit and Settlement in Dealer points.
- Service promotional activities ( Service Camp, Call Camp, Door step visit and Manson camps )
ACHIEVEMENTS in HM
- Increasing CSI in dealerships.
- New Dealer ship finalised for operation.
- 
TRAININGS
- Global Class Customer Care Program Training – from Various Consultants 
- Training on Product Knowledge.
C ) Worked as Asst. Manager- Service in M/s.BANNARI AMMAN Automobiles(P) Ltd Group of M/s.ANAMALAI AGENCIES, COIMBATORE with experience of Mitsubishi LANCER / AMBASSADOR / RTVs / TREKKERS PRODUCTS From Nov 1999 to Feb 2004
ROLES AND RESPONSIBILITIES
- Ensure customer satisfaction
- Problem diagnosis and rectification.
- Bay productivity of workshop
- Achieve targeted Revenue of workshop
- Management of Work force
- Customer care activities
- Product feedback / coordination with principles.
ACHIEVEMENTS
- Customer Care with satisfaction to given the better quality service.
 Hereby I declare that the foregoing information is correct to the best of my knowledge and belief.
[b]Place  [/b]: Cochin. ( A.Jaikumar )[/QUOTE]

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