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[QUOTE=Guest;213435]AARTI vele
[b]E mail [/b]: aartivele AT yahoo.com 
CAREER OBJECTIVE
To perform productively and progressively in an organization, enabling me to improve my skills and achieve overall professional and personal growth.
PROFILE SUMMARY
[b]1. SPICEJET AIRLINES [/b]: - As Sr. Customer Service Executive at Domestic Airport, Mumbai from May 2006 till Nov 2011.
[b]Job Responsibilities [/b]:
- As a Senior Customer Service Executive, I was responsible for maintaining high levels of service standards as prescribed in company’s Airport Handling Manual.
- Responsible for customer service orientation by the way of customer’s feedback and complaints and responding and communicating the same to the higher management as per the organizational structure.
- Planning and implementing alternatives during delayed, diverted and cancelled flight operations.
- Liaising with Govt. agencies like Airports Authority of India, Central Industrial Security Force and other airlines for ensuring smooth ground operations.
- Managing Corporate Strategic business relations with important Corporates.
- Interfacing and co-ordinating with Customers for Lost and pilfered baggage handling,
 Passengers grievance handling and customer service.
PREVIOUS WORK EXPERIENCE
[b]JET AIRWAYS  [/b]:-As Customer Service Assistant at Reservations Department, Mumbai from June 2005 till March 2006.
[b]Job Responsibilities [/b]:
- Computerized passenger reservations for business and economy class
- Providing information regarding fares and flight enquiries and also reading of fare according to the fare basis criteria
- Tele checking the Premiere and economy class passengers according to time frame via Sabre software
ACADEMIC DIMENSION
- Passed S.S.C in Year 2000 with Second class from Maharatsra State Board of Secondary & Higher Secondary Education , Pune
- Passed H.S.C. in Year 2002 with First Class from Maharashtra State Board of Secondary & Higher Secondary Education , Pune
- Passed Bachelor of Commerce in Year 2005 with Second Class from University of Mumbai.
ADDITIONAL TRAINING
 
- Completed Basic Aviation Security Training (AVSEC) from Bureau of Civil Aviation Security, New Delhi in September 2007.
- Completed Load and Trim (weight and Balance) Certification for Boeing 737-800/900 (ER) series from Director General of Civil Aviation, Delhi in August 2007.
- Completed Basic Dangerous Goods Regulations, Certification from Director General of Civil Aviation, Mumbai in September 2011.
COMPUTER PROFICIENCY
 
- Well versed with Fundamentals of Computer, MS-DOS, MS-Office, Power Point.[/QUOTE]

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