Trans Continental e-services Pvt Ltd Mumbai : US Process Customer Service

[Admin]

Trans Continental e - services Pvt. Ltd.
http://tces.co.in/

Keywords: reservations, telecheck in

Designation: Customer Service Professional-US Process
Experience: 0 - 5 Years
Location: Mumbai, Mumbai Suburbs
Compensation:
Rupees 1,50,000 - 2,00,000
plus incentives, overtime allowance and night allowance
Education: UG - Any Graduate - Any Specialization;Graduation Not Required;Diploma - Any Specialization, Tourism
PG - Post Graduation Not Required
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: Travel, Ticketing, Airlines
Posted Date: 20 Oct 2008

Job Description
-Handling international reservations for US passengers
-Fare search and Availability
-Performing Telecheck-in
-Handling Back-office functions for frequent flyer program
-Providing Arrival-Departure information

Desired Candidate Profile
- Excellent communication skills is a must
-Candidate should be comfortable working in complete voice process
-Candidates with Travel/International BPO background would be preferred.
-Undergraduates(HSC) with experience in Travel/BPO industry can also apply
-Candidate should be ready to work in night shifts(5.30pm-2.30am, 6.30 pm-3.30 am and 10pm-7am are the 3 shifts available right now)

Company Profile
Trans Continental e-Services Private Limited (TCeS) is a BPO/IT services company promoted by the Jetair Group of Companies.

We operate out of our two centers at Mumbai and Delhi. The Mumbai center is located in the heart of the city, at Andheri East, while our New Delhi center is strategically located at West Delhi.

TCeS commenced operations in the first week of April 2006, and have grown from an initial strength of 300 to over 500 across both centers. With state-of-the art technology supporting our diverse operations, TCeS currently provides total customer contact management to India’s largest airline – Jet Airways

Executive Name: HR TEAM

Address:
Trans Continental e - services Pvt Ltd
2nd Floor, Gundecha Onclave, Kherani Road,
Sakinaka, Andheri (E)
Mumbai,Maharashtra,INDIA 400072

Email Address: kavita.bose@tces.co.in

Telephone: 91-22-30658169

Reference ID:
tces/08

[Guest]

RESUME

OBJECTIVE : To give 100% of my ability towards the growth of the
Organization as well as myself.


NAME : Kunal Madhusudan Saraiya

ADDRESS : 18, Lila Griha,
Sir Vithaldas Nagar,
North Avenue,
Behind Arya Samaj,
Santacruz(West).
Mumbai: 400054.

TEL NO : 26603662(H)
9821885464(M)

DATE OF BIRTH : 18th May 1988

EMAIL : kunal1888@hotmail.com

HOBBIES : Communicating, Traveling, Music

PASSPORT DETAILS

PASSPORT NO : E 7854079

DATE OF ISSUE : 24th December 2003

DATE OF EXPIRY : 23rd December 2013

PLACE OF ISSUE : Mumbai

EDUCATIONAL QUALIFICATION:

EXAMINATION MONTH & YEAR OF PASSING SCHOOL / COLLEGE PERCENTAGE


S.S.C. (X) March-2003 Sacred Heart Boys’ High School
Khar (West) 69.33
(First Class)
H.S.C. (XII) March-2005 MMK College Bandra(West) 68.67
(First Class)

Appeared for TYBCOM in March 2009 from MMK College, Bandra (West).Awaiting for results.


WORK EXPERIENCE:

Worked in J.R.Technologies, M.I.D.C. Andheri(East) – a subsidiary of Skybird Travel and Tours, USA as a Trainee-Data Analyst in Air Fares Loading(Data Team) from 22nd October 2007 till 20th June 2008.


PROFESSIONAL QUALIFICATION:

- Successfully completed “Diploma In International Airlines & Travel Management” from IITC (India International Trade Centre), Bandra(West). Mumbai.
- Basic knowledge of French.
- Knowledge of Galileo.

COMPUTER KNOWLEDGE

Basic knowledge of computers(Microsoft Word, Excel, Powerpoint)
LANGUAGES KNOWN : English, Hindi, Gujarati, Marathi

DATE :28th May 2009

PLACE: Mumbai

[Guest]

RESUME

NAME: SHAIKH MEHMOOD
FATHER NAME: SHAIKH SAFIULLAH
ADDRESS: CHIRAG NAGAR, GHATKOPAR (WEST)
MUMBAI: 400086

DATE OF BIRTH: 9TH OCTOBER 1985
PLACE OF BIRTH: MUMBAI
SEX: MALE
CASTE: MUSLIM
QUALIFICATION: B.COM
MARTIAL STATUS: SINGLE
CONTACT NO: 9892423595
PASSPORT NO: F4093787

HOBBIES: CRICKET, TRAVELLING TO NEW PLACES, CHATTING, MAKING NEW FRIENDS, RIDING BIKES.

INTEREST: Meeting people, get to know about their experiences in life and key to success

COMPETENCIES: My Graduation levels have helped me in improving and enhancing my communication skills, working effectively in a team and my ability to convince the audience.
Proficiency in Computer. Positive attitude toward the life

WORK EXPERIENCE: TELLECALLER I N HDFC LOAN DEPT FOR 3MTH,
RTC PVT LTDIN US PROCESS

PLACE: MUMBAI

DATE: 5-8-2009

[Guest]

AARTI vele
E mail : aartivele AT yahoo.com
CAREER OBJECTIVE
To perform productively and progressively in an organization, enabling me to improve my skills and achieve overall professional and personal growth.
PROFILE SUMMARY
1. SPICEJET AIRLINES : - As Sr. Customer Service Executive at Domestic Airport, Mumbai from May 2006 till Nov 2011.
Job Responsibilities :
- As a Senior Customer Service Executive, I was responsible for maintaining high levels of service standards as prescribed in company’s Airport Handling Manual.
- Responsible for customer service orientation by the way of customer’s feedback and complaints and responding and communicating the same to the higher management as per the organizational structure.
- Planning and implementing alternatives during delayed, diverted and cancelled flight operations.
- Liaising with Govt. agencies like Airports Authority of India, Central Industrial Security Force and other airlines for ensuring smooth ground operations.
- Managing Corporate Strategic business relations with important Corporates.
- Interfacing and co-ordinating with Customers for Lost and pilfered baggage handling,
Passengers grievance handling and customer service.
PREVIOUS WORK EXPERIENCE
JET AIRWAYS :-As Customer Service Assistant at Reservations Department, Mumbai from June 2005 till March 2006.
Job Responsibilities :
- Computerized passenger reservations for business and economy class
- Providing information regarding fares and flight enquiries and also reading of fare according to the fare basis criteria
- Tele checking the Premiere and economy class passengers according to time frame via Sabre software
ACADEMIC DIMENSION
- Passed S.S.C in Year 2000 with Second class from Maharatsra State Board of Secondary & Higher Secondary Education , Pune
- Passed H.S.C. in Year 2002 with First Class from Maharashtra State Board of Secondary & Higher Secondary Education , Pune
- Passed Bachelor of Commerce in Year 2005 with Second Class from University of Mumbai.
ADDITIONAL TRAINING

- Completed Basic Aviation Security Training (AVSEC) from Bureau of Civil Aviation Security, New Delhi in September 2007.
- Completed Load and Trim (weight and Balance) Certification for Boeing 737-800/900 (ER) series from Director General of Civil Aviation, Delhi in August 2007.
- Completed Basic Dangerous Goods Regulations, Certification from Director General of Civil Aviation, Mumbai in September 2011.
COMPUTER PROFICIENCY

- Well versed with Fundamentals of Computer, MS-DOS, MS-Office, Power Point.