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Spectrum consultants India Pvt Ltd Bangalore
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[QUOTE=Guest;197545]Deepa.V [b]Email [/b]: deepa.0627 AT gmail.com [b]Objective [/b]: To pursue highly challenging ventures where I can contribute to the organizational goals there by simultaneously acquire new Managerial skills, contribute constructively and educational background and experience to match the organization’s growth and strength. [b]Work experience [/b]: Total 5 years (Relevant IT Experience 2.2 years and Non IT Experience 2.10 years) Working as Process Analyst in IT Application Support Team (ITIL-Incident Management) from 22 Feb 2010 to till date. Working on Projects. Project 1 Project Title HPN Client HP Team Size 12 Environment HP-Unix, Oracle 9i,Business Object(BO) Duration 22 Feb to till date [b]Description [/b]: HP ProCurve is a Networking Business unit of HP and Mindteck provides first hand support to the application issues, account creation and providing necessary access and managing the operational tools of the client. On the L2 role it involves monitoring the ETL jobs, Data loads, fixing the issues, Zipiing and unzipping files. [b]PROFESSIONAL EXPERIENCE [/b]: - Responsible for providing the support in L1/L2 level depending on the priority of the issues to meet client’s SLA by using the HPSM as Ticket Tracking Tool. - Taking calls from the users, troubleshooting and application assistance (Requests by emails and database). - Be reactive inorder to take the right actions to help the User and responding to requests for additional information with in a shortest period of time. - Creating tickets, analysing the requests, getting approvals from the respective approvers based on the access requests , providing access to the users and finally resolving the tickets. - Escalating the tickets to the L3 level if it is not resolved by L1/L2 support team with in the agreed SLA. - Attending meetings and interacting with clients/users regularly through VOIP or Office Communicator. - Responsible for giving Access to users from EMEA or APJ or NA region for different Applications. - All user access and report access setup issues are provided using sql queries via TOAD tool and with the help of other 3rd party tools like FIDO,ATM etc. - Responsible for creating Data Quality(DQ) reports and also involve in troubleshooting incase of any data delay or any issue from source data provider. - Responsible for various data loads having frequencies like weekly, monthly, quarterly and 1st Business day of each month. - Responsible for Zipping/Unzipping files, transferring files from Remote server to our production server by FTP and removing unused files in memory outage occurs in UNIX environment. - Monitoring the ETL jobs in Production and Test Server through Tidal Enterprise Scheduler and do the recovery for any job failure by using UNIX commands, Informatica Workflow, Tool as Toad, Reflection and Putty. Worked in Wipro Technologies, Bangalore from Feb 19th 2007 to 15th Nov 2009 (2years and 10 months) as HR Executive. 1.Worked as HR Executive in Employee Relations Team (Helpdesk) - Worked as an HR executive (Employee relation team) which reflects the relation between employee and the employer - Handling payroll issues, IT clarifications and policy related issues. - Communication with the employees regarding their issues. - Consistently meeting the SLA requirements. - Adhering to the Employee queries through mail - Providing verification details about resigned employees to the approved agencies. - Co-Ordinating with Agencies regarding the Verification of employees 2.Worked as an HR in Separation Team - Closing Full and Final settlement for the resigned employees - Clearance of No dues for the Quit Employees - Updating of workings for the WI Core, Retainers and Wasians - Sending Remainder Mails for the Quit Employees to settle their negative payments. - Issuance of Relieving Letters. - Co-ordination with the HRs for Clearing No dues pertaining to quit employees - Generating Reports from SAP. - Issuing cheque for the employees for the positive payment. - Handling Day today Mails Received. [b]Technical Skill Set [/b]: - Proficient in MS – Office (Word, Excel, Outlook, database) [b]Professional course [/b]: - Completed SAP R/3 in Finance and Controlling (FICO) [b]Educational Qualifications [/b]: - Completed B.com through Bangalore University. [b]Competencies [/b]: - Good Communication and Presentation skills. - Good Knowledge in SAP - Independent and Self-Motivated. - Honest, Sincere and a Hard Worker. - Organized and well structured at work. - Committed to deadlines and schedules. - Positive attitudes and behavior. - Responsible and Reliable. [b]Declaration [/b]: I hereby declare that the above-furnished information is true to the best of my knowledge and belief. [b]Place [/b]: Bangalore [b]Date [/b]: (Deepa.V)[/QUOTE]
