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Estique Hotels Pune : Housekeeper
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[QUOTE=Guest;185870]MAHENDRA B. KHANVILKAR [b]Email [/b]: khanvilkarmahendra004 AT rediffmail.com _____________________________________________________________________________________ [b]OBJECTIVE [/b]: Self motivated individual with a logical approach to problem solving. Good networking and interpersonal skills, able to adapt different situation and work well in teams. If given an opportunity to work, I am confident to endeavor my utmost to perform my duties to the entire satisfaction of all concerned and take up company’s offer of a challenging work environment with an opportunity for excellent career prospects. [b]SUMMARY [/b]: Highly knowledgeable and skillful Hotel Housekeeping Manager with good experience in taking overall responsibility for managing the housekeeping operations of hotels to ensure product quality standards are met and that optimum service is provided to guests. [b]EDUCATIONAL DETAIL [/b]: - Hotel Management ( B.H.M ) - 1999-2002. - H.S.C. Passed Mumbai Board - 1998-1999. - S.S.C. Passed Mumbai Board - 1996-1997. [b]ACHIVEMENTS [/b]: - Employee of the moth May 2008 in Bawa International, Vile Parle. - Best athlete of the year Gokhale education so. Jr. collage parel 1998-99 - ‘A’ grade in Intermediate &.Elementary drawing exam. 1990-91. [b]SUMMARY OF KNOWLEDGE [/b]: - More than nine years experience. - Worked with Branded group of Hotels. - Worked in Business hotels & Resort. - Part of Pre-Opening team for TWO HOTELS * Imperial palace Hotel, Mumbai * Evershine A Keys Resort, Mahableshwar. - Good Knowledge about Pest control & Chemical’s - Good Knowledge about Laundry, cleaning procedure & Chemical’s - Good Knowledge about Landscaping. - Thorough knowledge of methods of cleaning rooms Public area - Good knowledge of cleaning Equipments Such as Vaccume, sweeper, Buffer & polisher, High pressure Machines. - Good knowledge about computer ( Word, Excel, Internet ) - Good knowledge about IDS software. ( Intrusion Detection System ) - Good knowledge about departmental documentation - Good knowledge about purchasing of linen. - Good knowledge about purchasing of uniforms & material. - Good knowledge about purchasing of cleaning soft material. - Knowledge about Maintenance & Swimming Pool. - Good knowledge about the handling Daily operetations of FNB service - Good knowledge about the handling Banqueting. - Good knowledge about the handling front office, Reservations. - Handled maximum strength of 90 staff. - Preparation of deep cleaning projects. - Good knowledge about Budgeting. - Good trainer as per Company SOP & policies. - In-depth ability to select, training, evaluate, motivate and discipline as needed. - Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members. - Ability to handle different situations, customer service, problem solving skill. - Planning for the cost cutting, proper training to the staff about sop for quality and quantity of work. - Ensuring effective implementation of all strategic plans & take preventive as well as corrective actions. - Good knowledge about proper utilization of resources such as Man, Money, Material, Time & Equipment. - Eye for details, Energetic, Workaholic, Aggressive about work. [b]PROFESSIONAL EXEPERIANCE [/b]: EVERSHINE A KEYS RESORT, MAHABALESHWAR ( 5* PROPERTY ) [b]DURATION [/b]: 15th Sept, 2010 TO 31st Oct. 2011. GUEST SERVICE MANAGER, HOUSEKEEPING. . [b]ABOUT THE HOTEL [/b]: 86 Rooms, 2 Suites rooms, Coffee shop 24 X 7, 3 Banquets, Boardroom, Card room, Bar, Spa, Gym., Activity zone, Swimming pool, 1 Acers Lawn & garden - Part of Pre-opening team. - Responsible for Cleaning, Maintenance & Hygiene of entire property. - Plan, schedule, and organize work to ensure proper coverage. - Co-ordinate with other department & attend daily management meeting. - Checking of rooms and public area and manage the Day-to-Day operational work. - Supervise all the supervisor and staff. - Daily training of staff about tools, equipments, standard talk line & SOP - Daily conduct shift briefing to review all information of the day. - Assist with deep cleaning projects, Preventive maintenance. - Attend to guest complaints & queries. - Ensured proper supply & availability of room amenities to the guest. - Ensured proper utilization of resources such as Man, Money, Material, Time & Equipment. - Check & Assist to prepare monthly report as like linen, Minibar and asset inventory, supply consumption, Laundry sale report. - Prepare Monthly Projection’s & Yearly budget. - Co-ordinate with the out-source Vendors. IMPERIAL PALACE HOTEL, GOREGAON ( 5* DELUXE PROPERTY ) [b]DURATION [/b]: 1st March, 2009 TO 10 Sept, 2010. Asst. MANAGER HOUSEKEEPING. [b]ABOUT THE HOTEL [/b]: 422 Rooms, 48 Suites rooms, Coffee shop 24 X 7, 2 Banquets, Boardroom, Bar, Spa, Gym., 2 Swimming pool - Part of Pre-opening team. - Responsible for Cleaning, Maintenance & Hygiene of entire property. - Plan, schedule, and organize work to ensure proper coverage. - Co-ordinate with other department & attend daily management meeting. - Checking of rooms and public area and manage the Day-to-Day operational work. - Supervise all the supervisor and staff. - Daily training of staff about tools, equipments, standard talk line & SOP - Daily conduct shift briefing to review all information of the day. - Assist with deep cleaning projects, Preventive maintenance. - Attend to guest complaints & queries. - Ensured proper supply & availability of room amenities to the guest. - Ensured proper utilization of resources such as Man, Money, Material, Time & Equipment. - Check & Assist to prepare monthly report as like linen, and asset inventory, supply consumption, Laundry sale report. - Asst to Prepare Monthly Projection’s & Yearly budget. - Co-ordinate with the out-source Vendors. HOTEL BAWA INTERNATIONAL, VILE PARLE ( 4* DELUXE PROPERTY ) [b]DURATION [/b]: 10th March, 2008 TO 25th Feb. 2009. HOUSEKEEPING EXECUTIVE. [b]ABOUT THE HOTEL [/b]: 75 Rooms, 2 Suites rooms, Coffee shop 24 X 7, 2 Banquets, Bar, Multicusin restaurant, Other 3 corporate hotels, Chain of SPA, Chain of Restaurants. - Checking of rooms and public area and manage the Day-to-Day operational work. - Supervise all the supervisor and staff. - Plan and schedule for work and insure to get it done. - Daily conduct shift briefing to review all information of the day. - Assist with deep cleaning projects. - Assist to prepare monthly report as like minibar, linen and asset inventory, supply consumption report, minibar and laundry sale. - Co-ordinate with the out-source. - Take care of corporate hotels and outlets. HOTEL LE MERIDIEN. ANDHERI ( 5* DELUXE PROPERTY ) [b]DURATION [/b]: 1st Sept. 2005 TO 25th Feb. 2008. HOUSEKEEPING SUPERVISOR. [b]ABOUT THE HOTEL [/b]: 171 Rooms, Suites rooms, Coffee shop 24 X 7, 3 Banquets, Bar, Saloon, Spa, Gym., Swimming pool - Checking of rooms. - Checking of minibar and stock of supply. - Follow-up of extra cleaning schedule. - Taking inventory of minibar and linen HOTEL SUN N SAND JUHU ( 5* DELUXE PROPERTY ) [b]DURATION [/b]: 11th Aug 2002 TO 20th Aug. 2005. ROOM ATTENDENT. [b]ABOUT THE HOTEL [/b]: 120 Rooms, 10 Suites rooms, 2 Restaurants, Bar, Saloon, Spa, Ayurvedic Kerala Spa, Gym., Swimming pool - Room Attendant. - Polishing & buffing of floor. - Carpet shampooing. - Public area attendant. [b]DECLARATION [/b]: Hereby I declare that all above details are true to the best of my knowledge and brief. [b]Place [/b]: Mumbai ( India ) [b]Date [/b]: ______________ {Mr. Mahendra B. Khanvilkar}[/QUOTE]
