Estique Hotels Pune : Housekeeper

[mskavi]

Estique Hotels
http://parcestique.com

Keywords: Housekeeping manager

Designation: Executive Housekeeper
Experience: 8 - 13 Years
Location: Pune
Compensation:
Rupees 2,75,000 - 5,00,000
Education: UG - BHM - Hotel Management
PG - Any PG Course - Any Specialization
Industry Type: Hotels/ Restaurants/Airlines/Travel
Functional Area: Hotels, Restaurants
Posted Date: 28 Dec 2008

Job Description
1. Establishing standards and organizing and maintaining department with maximum output.
2. Knowledge of interior decoration, linen, laundry maintenance and usage of proper cleaning materials.
3. Readiness to adopt new methods, techniques, equipments and materials for increasing effectiveness of organization.
4. Handling all housekeeping correspondence, files and updating checklists and checking inventories.
5. Managing large team and implementing process with proper training and effectiveness.
6. Ensuring excellent services standards by providing high quality of comfort to guests with a sense of aesthetics and spirit of hospitality.
7. Planning, forecasting and ensuring availability of required materials for proper execution of services to guest.
8. Generating MIS for reporting with accuracy.
9. Ensuring cleanliness, tidiness and proper upkeep of public area with proper ornamentation.

Desired Candidate Profile
Candidate must have got an experience of working in Five Star properties, He/She must have got an experirence of 8-10 years working as Executive Housekeeper.

Company Profile
Estique represents a change from norms, sameness, uniformity and mainstream.It is an Off Beat, Innovative Hotel with 115 rooms and suites with an Attitude.Estique is the closest 5 star hotel to the Pune Airport


We go to the extra mile to ensure guests comfort and in a short period of time have built up a very strong guest loyalty. Our core strengths, besides the most amazingly modern rooms & the best food in town, lie in our highly capable & experienced staff.

Executive Name: Bhupesh Kumar/ Ratnadeep Bhalerao

Address:
Not Mentioned

Email Address: hrd@parcestique.com

Telephone: 020-41004100

[Guest]

Dear Sir/Madam:

I am considering relocating in India during the last week of May 2009 and is exploring job opportunities. As my resume reveals, I have Diploma in Hotel Management & have more than 8 years of Operational experience in Housekeeping Department with various International Chain Of Hotels. I enjoy working in a high energy and high performance work environment. I have worked on and learned a great deal from several very interesting and complex hotel establishments & projects. Currently I am leading an extremely talented & motivated Housekeeping Team in absense of the Executive Housekeeper with one of the leading Hotel chain of Middle East. If given chance I will be anxious to take on new challenges and build upon my knowledge base. I am excited by the prospect of working with an organization that is both an unquestioned leader in managing different facilities and an enthusiastic risk taker in an entirely new frontier.
I have enclosed my resume for your review. I would like the opportunity to meet and share more about my qualifications and the ways in which I can contribute to the team. Thank you for your consideration.

Sincerely,

MANDAR ARVIND
Villa Rotana Suites,
Sheikh Zayed Road,
Dubai,
United Arab Emirates.
E-mail: mandararvind78@gmail.com
Tel: 0091 20 25286090
Mob: 00 91 9764649409


Career objectives:

To be part of a prestigious organization that offers challenging opportunities and career development.

Summery Of Skills:
- Self motivated, quick learner who immensely enjoys expansion of knowledge.
- Dependable, team oriented as team leader.
- Ability to calmly cope under tremendous work pressure.
- Well organized with a conscious effort for perfection.
- Converting orders into opportunity.

Work Experience:
- Presently working at Villa Rotana Suites – Dubai in capacity of Head Housekeeping Supervisor/Departmental Trainer from July 2006 – till date.
(www.rotana.com)
- Worked as opening team at Holiday inn – Kuwait in a capacity of Housekeeping Supervisor from March 2004 – June 2006.
(www.holidayinn.com)
- Worked at Hotel Aurora Towers – India (Pune) in a capacity of Asst. Housekeeper from December 2001 – November 2003.
(www.hotelauroratowers.com)
- Worked at Holiday Inn – India (Pune) as Management Trainee in Housekeeping from July 2000 – December 2001.
- Worked at Hotel Aurora Towers – India (Pune) in a capacity of Housekeeping Supervisor from August 1999 – June 2000.

Knowledge of work:
- Proficient with Opera hotel operations system.
- Briefing team members & supervising their work performance to assure they meet hotel standards.
- Controlling & training junior team members and supervisors on the job.
- Coordinating & communicating other departments for maximum departmental productivity & guest satisfaction.
- Checking & ensuring cleanliness of all entire hotel premises.
- Reporting and follow-up of maintenance work.
- Dealing with Lost & Found property as per hotel policy.
- Preparing/Amending duty roasters for department as per operational needs.
- Preparing cleaning schedules for public areas and rooms and ensuring proper methods are maintained.
- Recommend items to be written off and new purchases.
- Keeping inventories & records of housekeeping department & update them time to time.
- Check & arrange regular schedules for pest controls of hotel premises.
- Handle & investigate guest complaints to take corrective measures.
- Recommend rooms, which need spring cleaning or maintenance in co-ordination with Engineering and Front Office.
- Assist the Executive Housekeeper in their daily operations.
- Organizing training sessions and recommends disciplinary action when needed.
- Prepare vacation lists and co-ordinate vacation days and days off according to the operation.
- To ensure the standards required by Law and by Management are maintained at all times in the areas specified above


Technical Qualification:

- 2 year Diploma in Hotel Management & Catering Technology (DHMCT) in year 1999, Pune – India.
- Completed two years maximum competency in vocational cookery course (MCVC) in year 1996, Pune – India.


Educational Qualification:

- Passed Secondary School Certificate (SSC) in year 1994, Pune – India.
- Passed Higher Secondary School (HSC) in year 1996, Pune – India.


Certificates of Trainings:

- Managing Employee Development From Villa Rotana Suites, Dubai 2008
- Group Training Techniques From Villa Rotana Suites, Dubai 2007
- Train The Trainers training From Villa Rotana Suites, Dubai 2007
- Departmental Trainer’s training from Villa Rotana Suites, Dubai 2007
- First Aid Techniques (Certified) From Villa Rotana Suites, Dubai 2007
- ABC of Customer Care from Holiday Inn – Kuwait in 2006.
- I – Clean from Holiday Inn – Kuwait in 2005.

- F & B Department (Food Production) from Hotel Sagar Plaza – India in 1994.
- F & B Service from The Meadows Holiday Resorts – India in 1997.
- F & B Service from Hotel Ravine – India in 1998.


Personal Data:

Date of Birth : 6th June 1978
Place of Birth : Pune – India
Nationality : Indian
Religion : Hindu
Sex : Male
Marital Status : Married
Languages Known : English, Hindi & Marathi.
Permanent Address : Sarathi Swapna apt, phase – 2,
Flat no.6, near Kothrud bus, depot, Pune 38, Maharashtra State, India.
Passport Details:

Passport No : B-2662304
Place of Issue : Pune - India
Date of Issue : 3RD October 2000
Date of Expiry : 2ND October 2010
Visa Status : Employment
Visa Issued : 30TH June, 2006
Visa Expiry : 30TH June, 2009

References:

Mr. Constancio Gomes
Executive Housekeeper
Villa Rotana Suites – Dubai
00 971 558742683

[Guest]

MAHENDRA B. KHANVILKAR

Email : khanvilkarmahendra004 AT rediffmail.com
_____________________________________________________________________________________
OBJECTIVE :
Self motivated individual with a logical approach to problem solving. Good networking and interpersonal skills, able to adapt different situation and work well in teams. If given an opportunity to work, I am confident to endeavor my utmost to perform my duties to the entire satisfaction of all concerned and take up company’s offer of a challenging work environment with an opportunity for excellent career prospects.
SUMMARY :
Highly knowledgeable and skillful Hotel Housekeeping Manager with good experience in taking overall responsibility for managing the housekeeping operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.
EDUCATIONAL DETAIL :
- Hotel Management ( B.H.M ) - 1999-2002.
- H.S.C. Passed Mumbai Board - 1998-1999.
- S.S.C. Passed Mumbai Board - 1996-1997.
ACHIVEMENTS :
- Employee of the moth May 2008 in Bawa International, Vile Parle.
- Best athlete of the year Gokhale education so. Jr. collage parel 1998-99
- ‘A’ grade in Intermediate &.Elementary drawing exam. 1990-91.
SUMMARY OF KNOWLEDGE :
- More than nine years experience.
- Worked with Branded group of Hotels.
- Worked in Business hotels & Resort.
- Part of Pre-Opening team for TWO HOTELS
* Imperial palace Hotel, Mumbai * Evershine A Keys Resort, Mahableshwar.
- Good Knowledge about Pest control & Chemical’s
- Good Knowledge about Laundry, cleaning procedure & Chemical’s
- Good Knowledge about Landscaping.
- Thorough knowledge of methods of cleaning rooms Public area
- Good knowledge of cleaning Equipments Such as Vaccume, sweeper, Buffer & polisher, High pressure Machines.
- Good knowledge about computer ( Word, Excel, Internet )
- Good knowledge about IDS software. ( Intrusion Detection System )
- Good knowledge about departmental documentation
- Good knowledge about purchasing of linen.
- Good knowledge about purchasing of uniforms & material.
- Good knowledge about purchasing of cleaning soft material.
- Knowledge about Maintenance & Swimming Pool.
- Good knowledge about the handling Daily operetations of FNB service
- Good knowledge about the handling Banqueting.
- Good knowledge about the handling front office, Reservations.
- Handled maximum strength of 90 staff.
- Preparation of deep cleaning projects.
- Good knowledge about Budgeting.
- Good trainer as per Company SOP & policies.
- In-depth ability to select, training, evaluate, motivate and discipline as needed.
- Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.
- Ability to handle different situations, customer service, problem solving skill.
- Planning for the cost cutting, proper training to the staff about sop for quality and quantity of work.
- Ensuring effective implementation of all strategic plans & take preventive as well as corrective actions.
- Good knowledge about proper utilization of resources such as Man, Money, Material, Time & Equipment.
- Eye for details, Energetic, Workaholic, Aggressive about work.
PROFESSIONAL EXEPERIANCE :
EVERSHINE A KEYS RESORT, MAHABALESHWAR ( 5* PROPERTY )
DURATION : 15th Sept, 2010 TO 31st Oct. 2011.
GUEST SERVICE MANAGER, HOUSEKEEPING. .
ABOUT THE HOTEL : 86 Rooms, 2 Suites rooms, Coffee shop 24 X 7, 3 Banquets, Boardroom, Card room, Bar, Spa, Gym., Activity zone, Swimming pool, 1 Acers Lawn & garden
- Part of Pre-opening team.
- Responsible for Cleaning, Maintenance & Hygiene of entire property.
- Plan, schedule, and organize work to ensure proper coverage.
- Co-ordinate with other department & attend daily management meeting.
- Checking of rooms and public area and manage the Day-to-Day operational work.
- Supervise all the supervisor and staff.
- Daily training of staff about tools, equipments, standard talk line & SOP
- Daily conduct shift briefing to review all information of the day.
- Assist with deep cleaning projects, Preventive maintenance.
- Attend to guest complaints & queries.
- Ensured proper supply & availability of room amenities to the guest.
- Ensured proper utilization of resources such as Man, Money, Material, Time & Equipment.
- Check & Assist to prepare monthly report as like linen, Minibar and asset inventory, supply consumption, Laundry sale report.
- Prepare Monthly Projection’s & Yearly budget.
- Co-ordinate with the out-source Vendors.
IMPERIAL PALACE HOTEL, GOREGAON ( 5* DELUXE PROPERTY )
DURATION : 1st March, 2009 TO 10 Sept, 2010.
Asst. MANAGER HOUSEKEEPING.
ABOUT THE HOTEL : 422 Rooms, 48 Suites rooms, Coffee shop 24 X 7, 2 Banquets, Boardroom, Bar, Spa, Gym., 2 Swimming pool
- Part of Pre-opening team.
- Responsible for Cleaning, Maintenance & Hygiene of entire property.
- Plan, schedule, and organize work to ensure proper coverage.
- Co-ordinate with other department & attend daily management meeting.
- Checking of rooms and public area and manage the Day-to-Day operational work.
- Supervise all the supervisor and staff.
- Daily training of staff about tools, equipments, standard talk line & SOP
- Daily conduct shift briefing to review all information of the day.
- Assist with deep cleaning projects, Preventive maintenance.
- Attend to guest complaints & queries.
- Ensured proper supply & availability of room amenities to the guest.
- Ensured proper utilization of resources such as Man, Money, Material, Time & Equipment.
- Check & Assist to prepare monthly report as like linen, and asset inventory, supply consumption, Laundry sale report.
- Asst to Prepare Monthly Projection’s & Yearly budget.
- Co-ordinate with the out-source Vendors.
HOTEL BAWA INTERNATIONAL, VILE PARLE ( 4* DELUXE PROPERTY )
DURATION : 10th March, 2008 TO 25th Feb. 2009.
HOUSEKEEPING EXECUTIVE.
ABOUT THE HOTEL : 75 Rooms, 2 Suites rooms, Coffee shop 24 X 7, 2 Banquets, Bar, Multicusin restaurant, Other 3 corporate hotels, Chain of SPA, Chain of Restaurants.
- Checking of rooms and public area and manage the Day-to-Day operational work.
- Supervise all the supervisor and staff.
- Plan and schedule for work and insure to get it done.
- Daily conduct shift briefing to review all information of the day.
- Assist with deep cleaning projects.
- Assist to prepare monthly report as like minibar, linen and asset inventory, supply consumption report, minibar and laundry sale.
- Co-ordinate with the out-source.
- Take care of corporate hotels and outlets.
HOTEL LE MERIDIEN. ANDHERI ( 5* DELUXE PROPERTY )
DURATION : 1st Sept. 2005 TO 25th Feb. 2008.
HOUSEKEEPING SUPERVISOR.
ABOUT THE HOTEL : 171 Rooms, Suites rooms, Coffee shop 24 X 7, 3 Banquets, Bar, Saloon, Spa, Gym., Swimming pool
- Checking of rooms.
- Checking of minibar and stock of supply.
- Follow-up of extra cleaning schedule.
- Taking inventory of minibar and linen
HOTEL SUN N SAND JUHU ( 5* DELUXE PROPERTY )
DURATION : 11th Aug 2002 TO 20th Aug. 2005.
ROOM ATTENDENT.
ABOUT THE HOTEL : 120 Rooms, 10 Suites rooms, 2 Restaurants, Bar, Saloon, Spa, Ayurvedic Kerala Spa, Gym., Swimming pool
- Room Attendant.
- Polishing & buffing of floor.
- Carpet shampooing.
- Public area attendant.
DECLARATION :
Hereby I declare that all above details are true to the best of my knowledge and brief.
Place : Mumbai ( India )
Date : ______________ {Mr. Mahendra B. Khanvilkar}